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desenio.co.uk
Reviews:

1,365 reviews in the last 12 months32,017 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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23 Nov 2023
 Verified review

Parcel ordered over 13 days ago not received

Parcel ordered over 13 days ago. Not received waiting for communication takes a long time. Still no idea what's happening with my order.
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Answer by desenio.co.uk
29 Nov 2023
Hi Vickie, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
16 Dec 2023
 Verified review

Awful

Charged me a fiver for delivery, sent to a post office without me agreeing to it, facetious, slow, smug and unhelpful customer services
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Answer by desenio.co.uk
20 Dec 2023
Hi Jonny, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
I have yet to receive our parcel, the last update was on Monday 15th May to say it was at the hub and since then nothing, where is it???
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Answer by desenio.co.uk
25 May 2023
Hi Kerry, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
30 Nov 2023
 Verified review
I ordered a poster and the writing was wrong on it, could not afford to pay and get it reprinted …..will not purchase again from them
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Dec 2023
 Verified review
Order arrived damaged. Offered a 30% refund only. Can't use it as a gift and now out of pocket. Not impressed with the experience.
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Answer by desenio.co.uk
8 Dec 2023
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
14 Aug 2023
 Verified review
The custom print is as torn on the edge and the frame is not joined properly at the corners, I was unimpressed with the quality.
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Answer by desenio.co.uk
16 Aug 2023
Hi Kiren, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
Ordered my package on the 1st of July and I still haven’t received it. Have contact the delivery company and Desenio no response.
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Answer by desenio.co.uk
26 Jul 2023
Hi Muna, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. However, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Aug 2023
 Verified review
I received order damaged and have to wait days for someone to get back to me. Terrible packaging and nothing is salvageable
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Answer by desenio.co.uk
24 Aug 2023
Hi Mark, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, however, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
17 Nov 2023
 Verified review
The print I ordered arrived damp and bent…..it wasn’t packaged in any protective cellophane, just a cardboard envelope.
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Answer by desenio.co.uk
22 Nov 2023
Hi Jemma, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
14 Dec 2023
 Verified review
Individual reply to emails would be a start. Giving your customer correct information and actually answering questions.
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Answer by desenio.co.uk
20 Dec 2023
Hi Karen, Thank you for your feedback. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review

Not arrived

Ordered a parcel on 3rd December. It's now 17th and I've still not reviewed it and there has been no updates provided.
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Answer by desenio.co.uk
20 Dec 2023
Hi Louis, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Jan 2024
 Verified review
Disappointing to say the least could have done better on my own printer first and last time I will use the company 💩👎🏻
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
9 Sept 2023
 Verified review
Waited to long for delivery and one of the prints was really poor quality it was like the printer had run out of ink
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Answer by desenio.co.uk
13 Sept 2023
Hi Christa, Thank you for your feedback. We are very sorry to hear about the delay in delivery and that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
26 Oct 2023
 Verified review
Delivery took ages , not sure if down to Evri of DESENIO . And they give discount codes which only last a few days
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Answer by desenio.co.uk
1 Nov 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport and that you where not satisfied with the discounts we offer. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
9 Jul 2023
 Verified review
my prints came completely creased and arrived randomly at my house when it was planned to arrive at the evri locker
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry about the problems with the delivery and that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
17 Nov 2023
 Verified review
Package was broken on arrival frame pins stuck so needed a screwdriver open frame, very very poor quality
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Answer by desenio.co.uk
22 Nov 2023
Hi Rachy, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Jun 2023
 Verified review
Item was lost then found and tried to deliver too late. Am now in a battle to try and get a refund. Avoid
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Answer by desenio.co.uk
15 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
28 Sept 2023
 Verified review
All damaged prints, customer service phone line is fake. Slow emails...offered 30% refund. That's illegal
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Answer by desenio.co.uk
11 Oct 2023
Hi, Wezzley, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
26 Nov 2023
 Verified review
Make the print much better quality as it just looks cheap and not suitable for displaying in a main room
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Answer by desenio.co.uk
29 Nov 2023
Hi Carole, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
14 May 2023
 Verified review
Delivery times are shocking and not that impressed with the quality either, the print is so pixelated
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Answer by desenio.co.uk
25 May 2023
Hi Chloe, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. And also we are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern that you might have. We wish you a lovely day! /DESENIO