desenio.co.ukReviews

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desenio.co.uk - Posters and Prints

At Desenio you will find a large selection of high-quality and affordable posters and prints with Scandinavian design The posters in Desenio´s webshop are designed by an own design team, but also some work are from selected artists from around the world. At Desenio you will always find unique art at great prices.
Contact
Desenio AB
Box 11025
10061 Stockholm
Sweden
Authorised representative
Helena Blomqvist

Reviews for desenio.co.uk

4.56/5.00
Excellent
How is the rating calculated?

8,410 reviews in the last 12 months

78 %
11 %
4 %
3 %
4 %
22,272 total reviews

the most relevant positive review


2 days ago
Pictures are fabulous!! I had a bit of an issue where on the tracking, UPS had advised the package had been halted due to damage in transit, so I was initially abit disappointed as it would mean waiting longer and having to mess around with refunds/ replacements etc. Fortunately after emailing the Customer support team about next steps the lady apologised and confirmed a new order would be dispatched that day! The new package arrived within a few days, very happy. The quality of the frames are fantastic And I’ve already received compliments on the pictures. Delivery driver also very friendly and kindly placed the order into my porch with me as I answered the door with my toddler!
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the most relevant critical review


6 days ago
I am a big fan of the artwork desenio provide & having just bought a new house was excited about filling it with desenio prints...however an unfortunate auto-fill mistake meant my latest order is being sent to my previous address. I contacted customer service as soon as I spotted receipt of my order confirmation & they stated there was nothing they could do & continued to dispatch my order to my previous address - in full knowledge that I will not receive it. I am so disappointed with the customer service.
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Read the most relevant positive or most relevant critical review

Positive
Critical
2 days ago
Pictures are fabulous!! I had a bit of an issue where on the tracking, UPS had advised the package had been halted due to damage in transit, so I was initially abit disappointed as it would mean waiting longer and having to mess around with refunds/ replacements etc. Fortunately after emailing the Customer support team about next steps the lady apologised and confirmed a new order would be dispatched that day! The new package arrived within a few days, very happy. The quality of the frames are fantastic And I’ve already received compliments on the pictures. Delivery driver also very friendly and kindly placed the order into my porch with me as I answered the door with my toddler!
Read moreShow all positive reviews
6 days ago
I am a big fan of the artwork desenio provide & having just bought a new house was excited about filling it with desenio prints...however an unfortunate auto-fill mistake meant my latest order is being sent to my previous address. I contacted customer service as soon as I spotted receipt of my order confirmation & they stated there was nothing they could do & continued to dispatch my order to my previous address - in full knowledge that I will not receive it. I am so disappointed with the customer service.
Read moreShow all critical reviews

What other customers say about their experience with desenio.co.uk

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6 days ago
Wide range of options on the website. I did pay for extra for a frame to fit the large print I ordered, which was quite pricey. When the item arrived, the frame was broken in the bottom left hand corner. Instead of sending it back and having to wait another week for a new frame, I decided to make do and mend and push it back together and secure it. Not ideal when you're paying quite a bit for the frame as an extra. I did however order four more smaller prints for my bedroom on the 11th of Jan, without the frames this time, and have still to receive them 20th of Jan...so the processing is quite slow. I would reccomend the website purely based on the wide range of options they have but advise anyone to not order a frame and/or do not expect the prints to arrive within the week.
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2 days ago
Pictures are fabulous!! I had a bit of an issue where on the tracking, UPS had advised the package had been halted due to damage in transit, so I was initially abit disappointed as it would mean waiting longer and having to mess around with refunds/ replacements etc. Fortunately after emailing the Customer support team about next steps the lady apologised and confirmed a new order would be dispatched that day! The new package arrived within a few days, very happy. The quality of the frames are fantastic And I’ve already received compliments on the pictures. Delivery driver also very friendly and kindly placed the order into my porch with me as I answered the door with my toddler!
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21 days ago
Desino is an excellent online shop, love it, have bought 13 pictures, and white frames, have reviewed a few others. Now going to review ones I bought for two bedrooms. Wanted something subtle but with a splash if colour. My room is mainly cream, still not completely finished, still waiting on my new cream headboards and wasn't to add, blue cushions and peach cushions for beds in each room. These pictures and frames came fairly quick and we're packaged extremely well, so impressed. Also customer service is excellent too, on hand to answer any questions. Highly rate Desino. Five star rating well deserved. ****
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25 days ago
Such a great selection of prints & so happy with how they are looking on the walls... helped to create a fabulous 2021 make-over! I couldn't find what I wanted anywhere until I came across Desenio & I was like a kid in a candy store trying to choose from the available collection. Dispatch was very fast.. the deliveries were held up because of current global affairs... this is out of everybody's control. So good I ordered more & will definitely look here next time I need prints... thank you :)!
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11 days ago
A very user-friendly site, I love the 'create your own gallery wall' feature, it made it easy to know exactly what I would be getting and I got to play around with colour schemes to make sure the prints I chose all worked well together. Delivery took a little longer than expected but that was probably due to me ordering during a sale. The prints were so well packaged and very secure, and the frame was great quality- very sturdy. Will definitely be ordering from Desenio again.
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4 days ago
Arrived in good time. Really well packaged. Lovely quality print/paper. My only tiny niggle - and it is a tiny one - was that the hook on the back of the frame for hanging it is quite far in from the edge of the actual frame. So when I was trying to hang it the nail kept catching on the frame first rather than the hook. But I just had to pull the nail back out a bit from the wall, so it wasn't impossible to work with, just a bit tricky to line up.
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1 month ago
I was impressed how you responded to correcting a wrong delivery. When I alerted you to this, you responded quickly in an email and apologised, and then later sent me the correct item. You didn't require me to return the wrong item back to you, and you also included extra prints as an apology. Sometimes companies do make mistakes, but how they respond to rectifying them is important - I thought you were excellent in sorting this out.
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1 month ago
Excellent online shop from start to finish. So easy to use, able to select frame of choice too. I have now done my whole house with pictures from Desino, 13 in total so far, I selected white frames, love them. Can't rate this site highly enough, will definitely use again. My orders have come all in perfect condition, packaged so well, will be telling friends and family of my excellent experience, thank you Desino. X
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1 month ago
So far I have ordered 11 pictures from Desino. Can't rate this online shop highly enough, a great way to shop for wall pictures, you even get to select a frame of your choice. The online site is so easy to use and if you have any enquiries there is someone on hand to help. I have placed 3 orders so far, these 11 pictures and frames arrived in the UK in perfect condition, prints exactly as shown
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2 days ago
Excellent packaging and really happy with the quality of the frames and prints. If buying both frame and print keep them away from carpets/material seats whilst removing the glass protective film. Static causes tiny threads to stick to the frame glass which are difficult to remove without fingerprints and are visible against the white background of the prints. My fault not the frame or prints!
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13 days ago
The print is fabulous! Waited a little longer for it than quoted but I did order just after Christmas and I guess there was some back up from the whole Brexit debacle. Could possibly make the sticker to remove protective film bigger...I missed it and framed the print and had to start again. Overall thought delighted with my purchase and it’s a welcome addition to my newly decorated bedroom!
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2 days ago
Loved the selection of prints, also the pictures being displayed on walls showed how they would look up, great. I ordered several of these prints and asked family & friends for even more for Christmas. I will be ordering several more over time 😃. The only downside, kind of, is the frames are a bit more expensive than I would like. It's not really a problem as I can get these elsewhere.
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1 month ago
I have bought several posters and frames from Desenio and have been very pleased with every purchase. There is an impressive selection to choose from and ordering is very easy and straight forward. I have been kept informed of the delivery process and have arrived very well packed and in a timely fashion. I will continue to purchase from them and would recommend them to family and friends
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19 days ago
I purchased these 3 frames for my bedroom. I had been looking for frames of these unique sizes for quite some time until I found Desenio. The delivery was on time, everything was packaged very well and I was so surprised at how amazing the frames looked when I opened the boxes. I am so happy with the results and I will be back for more soon!!!
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8 days ago
Very happy with the quality of the prints and the delivery. Communication was clear. Ive bought 6 prints so far and will 100% be back for more! Only downside would be cost of frames, if they were cheaper I’d buy but I guess you get what you pay for as the difference in quality between Desensio’s frames and Ikea are non-comparable .
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23 days ago
Love these pictures. Very easy website with hundreds of prints for you to choose from,depending on what style of print you want. Quick service,and high quality prints. You have the option to buy with or without frames,i bought the frames elsewhere,i would definitely recommend thses and would order again.
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2 days ago
Really pleased with my prints. The bigger ones are much better quality, some of the smaller ones aren’t printed on great stock. My deliveries were changed so many times I lost track. Otherwise I’m really pleased with the prints and they look great. I will defo use them again
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9 days ago
Great print and well packaged, the frame let's it down thiugh as one corner needs gluing, it's slightly annoying but I can't be bothered to post it back! I guess maybe better checking prior to shipping might help, however to be fair it might have occured during shipping.
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7 days ago
My order arrived a day earlier than expected and I was particularly impressed by the excellent packaging. The print is delightful. I bought the print as a present for my granddaughter who is expecting a baby girl any day now. I just hope she likes it as much as I do
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6 days ago
Amazing choice of prints, frames and inspiration to create a beautifully effective gallery wall. The art I’ve chosen has really enhanced my space with a calming quality and a modern vibe. Very well packaged and arrived quickly. Will buy again and recommend.
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