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desenio.co.uk
Reviews:

1,326 reviews in the last 12 months31,796 total reviews  

4.14
Good

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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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3 Mar 2024
 Verified review
I did not choose to pick-up option, but automatically applied, and could not change the delivery location. The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Kind regards, /DESENIO
6 days ago
 Verified review

Prints and frames

The prints were lovely but I felt the oak frames were of very poor quality. So much so that I’ve purchased different frames from another supplier
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Answer by desenio.co.uk
2 days ago
Hi Lisa, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
10 Mar 2024
 Verified review
I liked the product but found the website confusing. I ended up ordering only the posters and not the frames
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Answer by desenio.co.uk
13 Mar 2024
Hi Anthony, Thank you for your feedback. We are sorry to hear about the issues you have experienced with our website. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
3 Mar 2024
 Verified review
Glass very fragile two times delivery received damaged glass
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
11 Mar 2024
 Verified review
Delivery and communication regarding delivery.
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Answer by desenio.co.uk
13 Mar 2024
Hi Joanne, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner and that you were not satisfied with the communication regarding delivery! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
2 Mar 2024
 Verified review
Dispatch takes a long time
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO
27 Feb 2024
 Verified review
I am a regular customer with Desenio and recently purchased over £200 worth of prints snd Canvas’s. I wanted to return a canvas priced at £60, customer service is very slow, got back to me after six days to tell me if I’m issued a return label that £20 would be deducted from my refund. So I decided to keep it and 20% discount was offered instead.
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Answer by desenio.co.uk
28 Feb 2024
Dear customer, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. When it comes to returns we try to make our process as clear and transparent as possible. We can see that you are already in contact with one of our customer service agents, who provided you with different solutions for your concern. We wish you a lovely day! /DESENIO
1 Feb 2024
 Verified review

Still Not Happy But It Is What It Is

I didn't like that my initial query was answered off pat and that I had to request a follow up. Essentially I felt gaslighted. I liked that my queries were dealt with promptly. However, I don't feel satisfied with the response. My poster is faded and not as vibrant as shown on Desenio's site.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. Kind regards, /DESENIO
16 Feb 2024
 Verified review

Not completely happy

Ordering and the delivery very good. Not too pleased with the quality of the print as the colours are not as vibrant as they seemed online and the oak frame also is much lighter. I think they were both overpriced.
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25 Feb 2024
 Verified review
The packaging on frames needs to be improved, as I am now awaiting my 3rd picture frame due to them being damaged every time and smashed in the corners.
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
2 Feb 2024
 Verified review
Print quality wasn't as good as the pictures. The colours weren't as vivid and the ink on the paper wasn't solid, it was slightly patchy.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Kind regards, /DESENIO
2 Feb 2024
 Verified review
Last two frames arrived twisted, prior two this 6 were perfect. Wish they were consistent and all were perfect
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO
13 Feb 2024
 Verified review
Communication I have not received an order and I’m not getting anywhere trying to get this resolved
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see however, that one of our agents has already been in contact with you regarding this issue, nevertheless, we will contact you again regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
MZ
11 Feb 2024
 Verified review
Very high prices and framing service is very filmy and plasticy quality
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Answer by desenio.co.uk
16 Feb 2024
Dear customer, Thank you for your feedback, it will help us to improve the customer experience. We are also very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
4 Jan 2024
 Verified review

I love the prints from Desenio but delivery very poor

I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Answer by desenio.co.uk
10 Jan 2024
Hi Emily, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
Still haven't receive this item, intended as a Christmas gift...hasn't even been collected by the delivery service!
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Answer by desenio.co.uk
10 Jan 2024
Hi Tyrone, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review

Customer Service not very good.

Customer Service has been slow to respond. One of the prints I ordered was badly rippled.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your poster arrived damaged. We are making every effort to provide our customers with products of high quality and we are very sorry for the lack of response from our side. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
20 Dec 2023
 Verified review

Delivery time

Just the delivery time. Poster was delivered on the very last day of the time estimate, which I thought was not quick anyway given how quickly orders normally arrive these days.
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport this is due to high volume of orders we are receiving this season. Our customer service will reach out to you shortly. Happy holidays!!! 🎄 /DESENIO
30 Nov 2023
 Verified review
Disappointed i had to contact you to find out what was happening with my order and then it got cancelled the agent was not very nice he made it sound was my fault as there was txt or something but he could have been nicer. This has put me off ordering again and i really wanted this for my husband christmas
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order and we are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We appreciate this feedback as it will help us to improve the customer experience. One of our customer service will reach out to you shortly. Have a nice day! /DESENIO
9 Dec 2023
 Verified review
Delivery not as expected.Diverted to collection point. Not at all happy with telephone outcome regarding this matter, and upon collection my address was on parcel. Had to walk quite a distance to collect being a pensioner this was some task.
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Answer by desenio.co.uk
14 Dec 2023
Hi Sue, Thank you for your feedback. We are very sorry that you had problems with the delivery, we can see however, that you processed the purchase with a parcel shop method which indicates that the delivery will be done at an access point, this can also be found in your order confirmation as we try to be as transparent as possible with our customers. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO