Customers are highly satisfied with the fast and prompt delivery of their orders, with many noting next-day or very quick arrivals. The quality and appearance of the lights and lamps receive frequent compliments, with descriptions such as beautiful, high-end, and well-made. Competitive and reasonable pricing is also appreciated, often compared favorably to other retailers. Many customers praise the excellent packaging, ensuring items arrive in perfect condition, and highlight the ease and efficiency of the ordering process, including smooth website navigation. Customer service is regularly described as excellent, helpful, and responsive, with staff offering great assistance both online and by phone.
One reviewer notes that the packaging spoiled a surprise, indicating a minor area for improvement regarding gift orders.
This text was automatically created by an AI system from user reviews.
Helpful and clear information from sales team members to help place order. Thanks.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased our team could help and provide clear information!
Community member
1 Reviews
Verified
Easy to navigate their website and order. Quick delivery
Community member
2 Reviews
Verified
Next day delivery was perfect
Lamp is beautiful
Community member
1 Reviews
Verified
Great service. Excellent customer service. Beautiful lights.
Reply from moonlightdesign.co.uk
Thank you so much for your kind review, we’re thrilled to hear you received great service and love your new lights!
Community member
1 Reviews
Verified
Item delivered very quickly
Community member
2 Reviews
Verified
Good site.
Great range at reasonable prices.
And good delivery.
Reply from moonlightdesign.co.uk
Thank you for your review! We’re really pleased you enjoyed the site, our range, and the delivery!
Community member
1 Reviews
Verified
Excellent service and good product
Excellent service. Great prices on very nice light fittings.
Reply from moonlightdesign.co.uk
Thank you for the wonderful feedback, we’re delighted you’re happy with the service, pricing, and your new light fittings!
Community member
1 Reviews
Verified
For the cost of the light fitting would expect the decorations to go on the light to be in some sort of order, all mixed up and random packaged together.
Community member
1 Reviews
Verified
Excellent quick service and great product.
Reply from moonlightdesign.co.uk
Thank you for the great feedback, we’re delighted to hear you were happy with both the service and the product!
Community member
1 Reviews
Verified
Lovely lamp at great price. Delivery was right on time.
Reply from moonlightdesign.co.uk
Thank you for your kind review, we’re so glad you love the lamp and that delivery arrived right on time!
Community member
1 Reviews
Verified
Community member
1 Reviews
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Community member
1 Reviews
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Community member
1 Reviews
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Great customer service
Community member
4 Reviews
Verified
Community member
1 Reviews
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Community member
1 Reviews
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Community member
1 Reviews
Verified
Speedy delivery no fuss just efficient
Reply from moonlightdesign.co.uk
Thank you for your review, we’re really glad to hear you found the delivery speedy and efficient!
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You’ll find three types of reviews on Trusted Shops company profiles. Verified reviews have been collected by companies while being a Trusted Shops member, and have been verified. Reviews without a label have been written proactively by users and haven’t been verified. Companies can choose to add reviews from other review platforms to their company profile. These are marked as imported and aren’t included in the overall rating. Imported reviews are not verified.
As one of the country’s leading online lighting specialists, Moonlight Design offers the very best designer and lighting brands. From renowned outdoor lighting specialists such as Konstsmide, Collingw...