Review summary
Customers consistently praise the fast and prompt delivery, often receiving their orders as quickly as the next day. The quality and appearance of the lighting products are highly regarded, with many describing them as beautiful, stylish, and high-end. Customer service is frequently highlighted as friendly, helpful, efficient, and prompt in resolving queries or issues. Products are also noted to be very well packaged, ensuring they arrive undamaged and in perfect condition. Many reviewers appreciate the competitive pricing and good value for money, especially compared to other retailers. Communication about orders and delivery is generally appreciated. A few reviews suggest there is room for improvement in order and delivery notifications.
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How Trusted Shops prevents fake reviewsReviewsmoonlightdesign.co.uk
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Verified
Great customer service, they always have time to offer advice and suggestions. Delivery times as expected with excellent communication and updates.The products are the best on the market, been using them for over 20 years. Thanks.
Reply from moonlightdesign.co.uk
Thank you so much for your wonderful feedback! It means a lot to us to hear you’ve been using our products for over 20 years. We’re so glad our team has been able to offer helpful advice along the way, and we truly appreciate your continued support and loyalty.
Verified
Products arrived in good time, very securely packaged. The quality is good but not as good as we had expected for the price. The only bulbs offered on the website are too bright for the shades and it took several hours of fiddling with the standard lamp to get it to stay straight. (The top half kept leaning to one side).
Reply from moonlightdesign.co.uk
Thank you for your detailed feedback. We’re glad your order arrived safely and on time, and we appreciate your comments. Your insights are really helpful, and we’ll take them on board to continue improving our products and guidance for customers.
Verified
Quick delivery and really good price compared to other retailers.
Verified
Overall..Fantastic
Great prices, speedy dispatch, well packaged and great courier service
Verified
Very good …. but follow up was more lead by me
Verified
Good prices. Lights arrived on time,well packaged. Very pleased
Verified
Very efficient telephone order quick delivery time accurate compatible product
Reply from moonlightdesign.co.uk
Thank you for your review, we’re delighted to hear the order process was efficient and the product worked perfectly!
Verified
Best price on the internet
great quality lighting, well packaged for safe delivery.
Verified
Perfect item, perfect customer service! Thank you!
Verified
Helpful and clear information from sales team members to help place order. Thanks.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased our team could help and provide clear information!
Verified
I am absolutely over the moon with my new lights. They look very high end and shipped very fast.
Reply from moonlightdesign.co.uk
Thank you so much, we’re thrilled to hear you love your new lights and that they arrived quickly!
Verified
I ordered the wrong LED board and they swiftly sent the right one at no extra cost. Easy to talk to and understanding.
Reply from moonlightdesign.co.uk
We’re so glad we could sort that out quickly for you! Thank you for your kind words, we really appreciate it.
Verified
Easy to navigate their website and order. Quick delivery
Verified
Next day delivery was perfect
Lamp is beautiful
Verified
Great service. Excellent customer service. Beautiful lights.
Reply from moonlightdesign.co.uk
Thank you so much for your kind review, we’re thrilled to hear you received great service and love your new lights!
Verified
Good site.
Great range at reasonable prices.
And good delivery.
Reply from moonlightdesign.co.uk
Thank you for your review! We’re really pleased you enjoyed the site, our range, and the delivery!
Verified
Item delivered very quickly
Verified
Very good service, quick response when there was an issue with the delivery service.
Reply from moonlightdesign.co.uk
Thank you for your kind review, we’re glad we could resolve the delivery issue quickly and that you were happy with the service!
Verified
Excellent service and good product
Excellent service. Great prices on very nice light fittings.
Reply from moonlightdesign.co.uk
Thank you for the wonderful feedback, we’re delighted you’re happy with the service, pricing, and your new light fittings!
Verified
For the cost of the light fitting would expect the decorations to go on the light to be in some sort of order, all mixed up and random packaged together.
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