vinissimus.co.ukReviews:
227 reviews in the last 12 months2,565 total reviews
Excellent
Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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Top negative review
1 Jun 2023
Verified review
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
15 Nov 2023
Verified review
Very good and swift customer services, especially. That counts for so much these days. I had an enquiry and received a reply very rapidly. Since it showed up very badly on my screen, I requested a resend - it came almost immediately in a format that was perfectly readable.
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30 Oct 2023
Verified review
Wine was well packed however DHL couriers are rubbish as they are supposed to have packages signed for not just leave it on door step and take photo and walk easy as i viewed from upstairs window. This has happened on every delivery I've had from you.
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16 May 2023
Verified review
The service from the customer support team is great, they are really helpful and invested in your queries. One thing that would help in choosing wine is a little more information, guidance for when a wine is ready to drink or keep would be a real help
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25 Nov 2023
Verified review
Special thanks go to EVA at UK Customer Service who within the hour resolved an issue over my account password. This speedy advice certainly smoothed the blockage when the "Forgot password" link on your website steadfastly refused to become active.
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2 Nov 2023
Verified review
Great customer service
Was v impressed with the way you handled the wine I ordered being out of stock and then offering three very good options - including a replacement bottle that was more expensive at the same price - promptly and easily. Thank you.
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JT
John T.
Helensburgh
1 Dec 2023
Verified review
Bach for the Festive Season.
The fact that I could order my favourite Spanish wine first encountered years ago on holiday in Gran Canaria.
As a previous customer, nothing has changed with regards to your excellent service.
May your consistency continue.
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7 Jun 2023
Verified review
Good selection delivered safely
Easy to order from the website with a good range of reasonably priced wines.
Delivery came as expected via DHL.
Packaging was excellent. Will definitely order again.
I’ve had the wines before so confident they will be fine.
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3 May 2023
Verified review
first rate service highly recommended.
first rate service ! my order was delivered within 6 days well packed and everything in exellent condition . good information from DHL and was within a few minutes of time advertised to me by text and mail.
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6 Sept 2023
Verified review
Very quick shipping normally I have Bach white semi Dulce but it is out of stock so I am trying something new will deffinately be ordering again very helpful company and always a quick response if I have a query
Thanks
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15 Sept 2023
Verified review
Great wines at great prices. Delivery was the early side of estimate window which was a pleasant surprise. Packaging of bottles was first class, heavy duty cardboard box and each bottle very secure. Thank you. PT
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8 Jul 2023
Verified review
Prompt service. Very helpful in completing my order, when I needed replacement options, to the original wine I ordered. Were happy just to send the 3 bottles that were in stock but provided options.
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2 Oct 2023
Verified review
Effortless ordering and fairly quick dispatch. Consider an alternative courier. DHL left on my doorstep 2 days before they said they would deliver (this is not legal for alcohol delivery)
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DS
Dr Dalip S.
Cambridge
14 Nov 2023
Verified review
It was delightful to receive my order of 3 bottles of Conca de Tremp the wine i love so much . DHL the courier was prompt in its delivery as usual. Thank you for your excellent service.
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28 Nov 2023
Verified review
Eva and the Team were very helpful and very happy with the service and would highly recommend, first time I have used their services but they were great and very helpful so well done
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21 Jul 2023
Verified review
Very responsive communications. Felt like an individual customer rather than just an online buyer.
Anything better - just source some more of the Templar Monsant wine we so like!
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16 May 2023
Verified review
Good range of wines
Good range of quality wines especially from Italy and Spain. Pity that Brexit got in the way causing the prices to rise above the level they were when the UK was part of the EU.
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21 Jun 2023
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Good choice of wines
The variety and choice of wines is great BUT had to chase my order up, as the website wouldn't open, so had to phone and leave a message.
The wine was delivered 2 days later
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30 May 2023
Verified review
Great company and staff but please get some of my wine in stock - it’s the fourth or fifth time I have ordered from you and I have to wait 3 to 4 weeks every time I order it.
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18 Aug 2023
Verified review
Excellent customer services
When tracking information still wasn't forthcoming after9 days of the order being processed I contacted customer services who assured me everything was well - and it was
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28 Sept 2023
Verified review
Best price online, simple website, good communication, order delivered on time and all in good condition. Will certainly use this company again, well done to the team.
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