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Top positive review
10 days ago
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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4 Mar 2024
Verified review
What we ordered was delivered
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29 Jan 2024
Verified review
Delivery took longer than expected
Found a particular wine I was looking for. Ordering was simple and quick, but delivery took 9 days.
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21 Dec 2023
Verified review
It’s very difficult to contact you and get a response.
Quick delivery despite Brexit, but prices have become too high
The delivery was rather quick, particularly given the absurd obstacles provide by Brexit.
Although this time the substantial discount made the purchase worth it, generally the prices are too high, some times rather heftier than in Britain, which defeats the purpose of buying in Europe. Also your competitors have kept substantially lower and more attractive prices.
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4 Dec 2023
Verified review
Very efficient ordering system & good email communication to confirm order, payment and expected delivery.
Final delivery was very poor. DHL claimed they could not find our address despite delivering here numerous times in the past. The driver was probably behind schedule on a Friday afternoon so couldn’t be bothered!
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30 Oct 2023
Verified review
Wine was well packed however DHL couriers are rubbish as they are supposed to have packages signed for not just leave it on door step and take photo and walk easy as i viewed from upstairs window. This has happened on every delivery I've had from you.
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21 Jun 2023
Verified review
Good choice of wines
The variety and choice of wines is great BUT had to chase my order up, as the website wouldn't open, so had to phone and leave a message.
The wine was delivered 2 days later
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30 May 2023
Verified review
Great company and staff but please get some of my wine in stock - it’s the fourth or fifth time I have ordered from you and I have to wait 3 to 4 weeks every time I order it.
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13 Jun 2023
Verified review
Vinissimus made a big error when calculating payment for this order, not charging enough, however they accepted their mistake and only charged the low incorrect price.
Customer services are always very helpful. Choice of wines is exceptional. Prices have risen which is obviously not great. Delivery times can sometimes be quite long
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13 Jun 2023
Verified review
Delivery was quite extended due I believe to you getting delivery from Italy. You did however deliver in the time slot agreed and the wine was well packaged.
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7 Nov 2023
Verified review
All good. The wine will help in our holiday celebrations. Happy to have found a shop with a large selection of organic wines at a fair price.
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27 Jul 2023
Verified review
Wine I had difficulty finding in the UK
Sourced wine I had difficulty finding in the UK. Only four stars because of presumed brexit delay on delivery.
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24 Apr 2023
Verified review
Good selection of wine
Better information - stating dispatched for numerous days isn’t gelpful
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29 Oct 2023
Verified review
DHL only delivered part of the order. Just 6 of the 18 bottles ordered were delivered
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15 Nov 2023
Verified review
Like the wine
Value for money low compared to say Majestic
Delivery takes a while
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30 Oct 2023
Verified review
Excellent. They responded to my enquiry about delivery very promptly.
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