Review summary
The quality and design of the tubs and baths receive high praise from customers, often exceeding expectations. Customers are particularly enthusiastic about the jets and additional features, which are frequently described as powerful and a highlight of the product. Customer service is generally reported as responsive, helpful, and supportive, with specific staff members occasionally mentioned for their excellent assistance. Installation is often described as straightforward or easy, and many customers appreciate this aspect. Shipping times are often longer than expected, which can be a source of frustration, although some customers understand the reasons behind the delay. There are also occasional issues with incorrect items, such as headrests or accessories, but these are usually resolved, albeit sometimes after a delay. Some customers mention the need for professional help with installation or note limitations in delivery services.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswebofhydromassage.co.uk
(1)
(0)
(8)
(11)
(26)
Verified
Elegant and strong
I waited to have everything installed before writing my review, so just for reference, I got the whirlpool bath before Christmas but we got everything ready now in March. Not gonna lie, the remodelling of our bath took longer than expected, but now it looks like a Pinterest board. I got the one called Itaka in white with white headrests. You can actually remove those but I think they also look very elegant. The best thing are the jets. I kid you not, they are way better than any I've tried at spas. I do a lot of excersise and they help me ease all the tension at the end of a hard workout.
Verified
Good quality and price
Stop looking, you won't find any jacuzzi with as many jets as the ones they're selling over here - I've searched. We got the Delos 160. The people are complaining about the shipping times but in our case it did arrive as foretold by the e-mail we received confirming the collection of the order. They also call you in time to notify you about the delivery date. The only issue we encountered was that they sent us the wrong headset and we had to wait two weeks to receive a new set of the correct ones.
Verified
Wrong headrests
I don't want to suggarcoat this, so I'll give it a three star. We ordered the jacuzzi with black headrests and they came with white ones. They did change them of course, but I think that this is the least they should do... so three stars. You should be more focused on what you send, and if I order it with white headrests, I should receive the order with white ones. I had to ship the black ones back to receive the ones I had ordered from the beginning. It took them two weeks to send me the correct ones. I could not enjoy my jacuzzi until I received the correct headrests. In all fairness, I believe they should have left me keep the black ones as it was their mistake.
Verified
Bathtub with jets Hidra Standard
This order made me realise that I've got trust issues... because I really didn't believe that it would reach me. The tracking didn't work most of the time and it drove me mad. However, once it got here, I forgot all my troubles. It's like on the pictures. It has a ton of jets and it's super powerful. I would advise the company to improve the tracking for those who struggle with trust issues like me, but otherwise, it was a great purchase. Thank you.
Verified
I've placed an order for two jacuzzis for our airbnb in Whitley Bay. I believe it to be the perfect addition. It has two little countertops in each corner where we place candles and champagne glasses. It defenitely adds value to our place and I trust that once we finish the project it will be booked the full year around.
Verified
Excellent purchase experience. Bought it, received an e-mail almost immeditely to confirm my shipping details. Two days afterwards I requested a tracking e-mail, which they also provided, and a week later the transportation company rang to schedule a delivery date.
Verified
Five stars for sure!
Needed to come back here to give a five star review... people are mad about the shipping times as if it is the companies fault. You should rate the product and their service, not how much it takes customs to process something. Anyways, we have placed an order for the hot tub Azure which has two seats and a lounge. It can be used the full year around. We already installed it and tried it out eventhough it was raining and it was truly an experience! With the hot water under the rain, with all the jets switched on... We highly recommend it!
Verified
Aquamarine hot tub
Very happy with my new hot tub. Also the customer service was excellent. However, the shipping company they work with could not drive to our place and we had to arrange a pick up because their lorry didn't fit through, apart from that, very happy.
Verified
Jacuzzi bath Hidra
Smooth purchase. I placed the order on the 5th of January, I received an e-mail on the same day to confirm my shipping details, and then I received my order on the 21st, which is the day I chose to get it delivered as they called me previously to confirm.
Verified
Outdoor Hot Tub Azure Plus
We've got the Azure Plus this summer and are very happy about it. We're already looking forward to use it in winter. The shipping took a little bit longer than expected.
Verified
Delfis sauna
We ordered a dry sauna and we weren’t disappointed. The quality is impressive and it offers by far the best value for money on the market.
We had some concerns about installing the equipment, but the after-sales service was able to provide us with immediate assistance.
Verified
I bought a premium jacuzzi and they called me saying it was not in stock eventhough I could purchase it online. I had to change my order or wait for the restock. I really wanted that design so I waited almost two months for it...
Verified
I rate it three stars: one star for the product itself, which is the corner jacuzzi called Milos. It does look exactly like on the pictures. A second star for the installation which was easier than we imagined, so good on that part too. And the third star for the courier who called us and allowed us to choose the delivery date.
Now, the delivery did take longer, as other reviews mentioned as well... and don't ask me why but it came with an european plug which we had to remove.
Verified
Customise your hot tub
I highly recommend their custom made hot tub. We got the model Flora with the salt water adaptation and some extra lights. Contact them directly to get more information as they offer way more adaptations than listed on their website.
Verified
Second purchase for now...
After purchasing the hot tub cascade last year for my husband and I, I ended up buying the model Enchant for one person for my mum for Christmas. She was so excited to get to enjoy the same experience at her place! I'm very happy with both of our hot tubs.
Verified
Jacuzzi Bathtub
Just received my order and wanted to leave a quick review. We purchased the whirlpool bath called Delos, without the heater. Our plumber checked all the functions already and everything works perfectly fine. The only thing I'm not rating it five stars is because it is quite loud when you turn everything on at the same time.
Verified
Great jacuzzi
I'm here to rate the product: HIDRA. Got it in the size 170, standard edition.
The tub is made out of regular acrylic, like any bathtub.
The exterior can not be removed, but you actually don't need to. Everything is placed at the backside.
The installation was very straightforward, like a regular bath.
The pillows are removable, which I just wanted to mention because I think it is great to clean everything easier.
The only suggestion I would do, is to change the shower hose because if not, it can not be used as a regular shower. At least it didn't work for us. It's like 1,5 long.
You can choose between the water and the air jets. The water jets are very strong. We were happily surprised by it.
Verified
Hot Tub Elysium
I'm in love with the hot tub. This exceeded my expectations. It's better than any hot tub I've tried.
Verified
Jacuzzi bath Hidra
The headrests came in black although I'm pretty sure I ordered them white
Verified
Coln St. Dennis
I particularly liked how easy everything was. I don't think that there is anything you could do better.
