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Review summary
Customers are overwhelmingly impressed with the quantity, strength, and variety of jets and additional features in the bathtubs and jacuzzis. The overall build and material quality of the products receive very positive feedback, with many describing the tubs as beautiful and well-made. Customer service is frequently highlighted as friendly, responsive, and helpful, with several instances of quick problem resolution. Most users find installation straightforward and easy, and customers appreciate the ability to customize models and select features, colors, or adaptations, often exceeding expectations. Many customers mention delays and issues with shipping or delivery, although most ultimately receive their products and appreciate the communication. Some customers faced issues with incorrect or missing accessories and parts, but generally received resolutions after contacting support. A few users mention the need for an electrician or extra steps during installation.
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Verified
Summer hot tub
This has been the ideal summer purchase. We placed the order in May, to be able to choose exactly what we wanted: ocean blue acrylic and dark cladding. We also needed the hot tub to have adjustable feet as our terrace has a slight slope. We got those for free! The only thing that bothered me is that you have to pay in full. It would be nice to have the option to pay in installments.
Verified
We replaced our regular bath for the hydromassage one called Hidra. It was very easy to install as it already comes like any other tub in one piece. The only difference is that you neew an electrician to connect it to the main. Totally worth it. I'm not going back to a normal bath ever!
Verified
Elegant and strong
I waited to have everything installed before writing my review, so just for reference, I got the whirlpool bath before Christmas but we got everything ready now in March. Not gonna lie, the remodelling of our bath took longer than expected, but now it looks like a Pinterest board. I got the one called Itaka in white with white headrests. You can actually remove those but I think they also look very elegant. The best thing are the jets. I kid you not, they are way better than any I've tried at spas. I do a lot of excersise and they help me ease all the tension at the end of a hard workout.
Verified
Good quality and price
Stop looking, you won't find any jacuzzi with as many jets as the ones they're selling over here - I've searched. We got the Delos 160. The people are complaining about the shipping times but in our case it did arrive as foretold by the e-mail we received confirming the collection of the order. They also call you in time to notify you about the delivery date. The only issue we encountered was that they sent us the wrong headset and we had to wait two weeks to receive a new set of the correct ones.
Verified
Wrong headrests
I don't want to suggarcoat this, so I'll give it a three star. We ordered the jacuzzi with black headrests and they came with white ones. They did change them of course, but I think that this is the least they should do... so three stars. You should be more focused on what you send, and if I order it with white headrests, I should receive the order with white ones. I had to ship the black ones back to receive the ones I had ordered from the beginning. It took them two weeks to send me the correct ones. I could not enjoy my jacuzzi until I received the correct headrests. In all fairness, I believe they should have left me keep the black ones as it was their mistake.
Verified
Bathtub with jets Hidra Standard
This order made me realise that I've got trust issues... because I really didn't believe that it would reach me. The tracking didn't work most of the time and it drove me mad. However, once it got here, I forgot all my troubles. It's like on the pictures. It has a ton of jets and it's super powerful. I would advise the company to improve the tracking for those who struggle with trust issues like me, but otherwise, it was a great purchase. Thank you.
Verified
I've placed an order for two jacuzzis for our airbnb in Whitley Bay. I believe it to be the perfect addition. It has two little countertops in each corner where we place candles and champagne glasses. It defenitely adds value to our place and I trust that once we finish the project it will be booked the full year around.
Verified
Excellent purchase experience. Bought it, received an e-mail almost immeditely to confirm my shipping details. Two days afterwards I requested a tracking e-mail, which they also provided, and a week later the transportation company rang to schedule a delivery date.
Verified
Jacuzzi
No idea about the complaints I read... I had any updates I requested. They stored my order with no extra cost to me and once I asked them to ship it, the process went very smooth. Overall very happy.
Verified
Five stars for sure!
Needed to come back here to give a five star review... people are mad about the shipping times as if it is the companies fault. You should rate the product and their service, not how much it takes customs to process something. Anyways, we have placed an order for the hot tub Azure which has two seats and a lounge. It can be used the full year around. We already installed it and tried it out eventhough it was raining and it was truly an experience! With the hot water under the rain, with all the jets switched on... We highly recommend it!
Verified
Aquamarine hot tub
Very happy with my new hot tub. Also the customer service was excellent. However, the shipping company they work with could not drive to our place and we had to arrange a pick up because their lorry didn't fit through, apart from that, very happy.
Verified
Jacuzzi bath Hidra
Smooth purchase. I placed the order on the 5th of January, I received an e-mail on the same day to confirm my shipping details, and then I received my order on the 21st, which is the day I chose to get it delivered as they called me previously to confirm.
Verified
Delfis sauna
We ordered a dry sauna and we weren’t disappointed. The quality is impressive and it offers by far the best value for money on the market.
We had some concerns about installing the equipment, but the after-sales service was able to provide us with immediate assistance.
Verified
Outdoor Hot Tub Azure Plus
We've got the Azure Plus this summer and are very happy about it. We're already looking forward to use it in winter. The shipping took a little bit longer than expected.
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hot tub Naxos Premium
We ordered the hot tub Naxos Premium and we are super happy with it! Thanks!!!
Verified
Best bathtub ever. It has so many jets! And you can use them seperately!
Verified
I bought a premium jacuzzi and they called me saying it was not in stock eventhough I could purchase it online. I had to change my order or wait for the restock. I really wanted that design so I waited almost two months for it...
Verified
I rate it three stars: one star for the product itself, which is the corner jacuzzi called Milos. It does look exactly like on the pictures. A second star for the installation which was easier than we imagined, so good on that part too. And the third star for the courier who called us and allowed us to choose the delivery date.
Now, the delivery did take longer, as other reviews mentioned as well... and don't ask me why but it came with an european plug which we had to remove.
Verified
Customise your hot tub
I highly recommend their custom made hot tub. We got the model Flora with the salt water adaptation and some extra lights. Contact them directly to get more information as they offer way more adaptations than listed on their website.
Verified
Second purchase for now...
After purchasing the hot tub cascade last year for my husband and I, I ended up buying the model Enchant for one person for my mum for Christmas. She was so excited to get to enjoy the same experience at her place! I'm very happy with both of our hot tubs.