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Review summary
Customers consistently praise the overall quality, features, and aesthetics of the tubs and baths. The performance and number of water jets, as well as additional features, are highlighted as standout aspects. Many customers also appreciate the customization options and express satisfaction with included accessories like headrests and taps. Customer service receives positive remarks for being friendly, helpful, and responsive, and installation is generally considered straightforward. Delivery times are a frequent concern, with many customers finding them longer than expected, despite explanations or eventual satisfaction with the product. Experiences with shipping companies and tracking are mixed, with some customers frustrated by tracking or delivery logistics. Some minor complications during installation and occasional issues with accessories are also mentioned.
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Verified
Siros Premium - Late delivery
I ordered the Siros Premium. Unfortunately, the delivery time was very long, but this was explained to me, which is why I’m deducting one star. However, the tub is great, and in the end, that's what matters most. I’m very satisfied.
Verified
We replaced our regular bath for the hydromassage one called Hidra. It was very easy to install as it already comes like any other tub in one piece. The only difference is that you neew an electrician to connect it to the main. Totally worth it. I'm not going back to a normal bath ever!
Verified
Summer hot tub
This has been the ideal summer purchase. We placed the order in May, to be able to choose exactly what we wanted: ocean blue acrylic and dark cladding. We also needed the hot tub to have adjustable feet as our terrace has a slight slope. We got those for free! The only thing that bothered me is that you have to pay in full. It would be nice to have the option to pay in installments.
Verified
Elegant and strong
I waited to have everything installed before writing my review, so just for reference, I got the whirlpool bath before Christmas but we got everything ready now in March. Not gonna lie, the remodelling of our bath took longer than expected, but now it looks like a Pinterest board. I got the one called Itaka in white with white headrests. You can actually remove those but I think they also look very elegant. The best thing are the jets. I kid you not, they are way better than any I've tried at spas. I do a lot of excersise and they help me ease all the tension at the end of a hard workout.
Verified
I've placed an order for two jacuzzis for our airbnb in Whitley Bay. I believe it to be the perfect addition. It has two little countertops in each corner where we place candles and champagne glasses. It defenitely adds value to our place and I trust that once we finish the project it will be booked the full year around.
Verified
Good quality and price
Stop looking, you won't find any jacuzzi with as many jets as the ones they're selling over here - I've searched. We got the Delos 160. The people are complaining about the shipping times but in our case it did arrive as foretold by the e-mail we received confirming the collection of the order. They also call you in time to notify you about the delivery date. The only issue we encountered was that they sent us the wrong headset and we had to wait two weeks to receive a new set of the correct ones.
Verified
Wrong headrests
I don't want to suggarcoat this, so I'll give it a three star. We ordered the jacuzzi with black headrests and they came with white ones. They did change them of course, but I think that this is the least they should do... so three stars. You should be more focused on what you send, and if I order it with white headrests, I should receive the order with white ones. I had to ship the black ones back to receive the ones I had ordered from the beginning. It took them two weeks to send me the correct ones. I could not enjoy my jacuzzi until I received the correct headrests. In all fairness, I believe they should have left me keep the black ones as it was their mistake.
Verified
Bathtub with jets Hidra Standard
This order made me realise that I've got trust issues... because I really didn't believe that it would reach me. The tracking didn't work most of the time and it drove me mad. However, once it got here, I forgot all my troubles. It's like on the pictures. It has a ton of jets and it's super powerful. I would advise the company to improve the tracking for those who struggle with trust issues like me, but otherwise, it was a great purchase. Thank you.
Verified
Excellent purchase experience. Bought it, received an e-mail almost immeditely to confirm my shipping details. Two days afterwards I requested a tracking e-mail, which they also provided, and a week later the transportation company rang to schedule a delivery date.
Verified
ordered the Aquamarine hot tub
I ordered the Aquamarine hot tub and received it after about 4 weeks. The delivery went great, and the hot tub is amazing. The water jets are a dream for relaxation
Verified
Jacuzzi
No idea about the complaints I read... I had any updates I requested. They stored my order with no extra cost to me and once I asked them to ship it, the process went very smooth. Overall very happy.
Verified
Five stars for sure!
Needed to come back here to give a five star review... people are mad about the shipping times as if it is the companies fault. You should rate the product and their service, not how much it takes customs to process something. Anyways, we have placed an order for the hot tub Azure which has two seats and a lounge. It can be used the full year around. We already installed it and tried it out eventhough it was raining and it was truly an experience! With the hot water under the rain, with all the jets switched on... We highly recommend it!
Verified
Whirlpoolbath Tasos
Great service, very friendly points of contact, and a very high-quality product.
Verified
Aquamarine hot tub
Very happy with my new hot tub. Also the customer service was excellent. However, the shipping company they work with could not drive to our place and we had to arrange a pick up because their lorry didn't fit through, apart from that, very happy.
Verified
Jacuzzi bath Hidra
Smooth purchase. I placed the order on the 5th of January, I received an e-mail on the same day to confirm my shipping details, and then I received my order on the 21st, which is the day I chose to get it delivered as they called me previously to confirm.
Verified
ITACA Whirlpool bath
Just bought the ITACA Whirlpool bath. Great bathtub. Love it!!!
Verified
Delfis sauna
We ordered a dry sauna and we weren’t disappointed. The quality is impressive and it offers by far the best value for money on the market.
We had some concerns about installing the equipment, but the after-sales service was able to provide us with immediate assistance.
Verified
Whirlpoolbath Tasos - RELAX!!!
Ordered a Whirlpoolbath Tasos. I love it!!! Pure relaxing!
Verified
hot tub Naxos Premium
We ordered the hot tub Naxos Premium and we are super happy with it! Thanks!!!
Verified
Outdoor Hot Tub Azure Plus
We've got the Azure Plus this summer and are very happy about it. We're already looking forward to use it in winter. The shipping took a little bit longer than expected.
