Knivesandtools.co.uk
Reviews:

121 reviews in the last 12 months121 total reviews  

4.69
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

6 days ago
 Verified review
A quality product that arrived promptly, however the packaging could have been better. The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself. Overall I'm happy and would order again.

Top negative review

10 days ago
 Verified review
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package. These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service. I have not been contacted or refunded.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Knivesandtools.co.uk

Filter
 Sort by  
Relevance
13 days ago
 Verified review
Report review
13 days ago
 Verified review
Report review
4 May 2024
 Verified review
Report review
23 Apr 2024
 Verified review
Report review
21 Apr 2024
 Verified review
Report review
20 Apr 2024
 Verified review
Report review
19 Apr 2024
 Verified review
Report review
10 days ago
 Verified review
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package. These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service. I have not been contacted or refunded.
Report review
20 Apr 2024
 Verified review

Loosely packed

Quite a few items arrived into stock much sooner than estimated when I placed the order. Communication from the courier was good though, so I was able to delay delivery until I was back from holiday. Everything was placed loose in a large box, so one large knife came out of its sheath, and two smaller ones out of their boxes, all to rattle and fly around freely inside the outer package. Fortunately nothing was damaged, but that was down to good luck rather than safe or thoughtful packaging. Perhaps you could spend a few pence on some environmentally friendly packaging peanuts or similar?
Report review
Answer by Knivesandtools.co.uk
23 Apr 2024
Good afternoon, Thank you for your review. We are very sorry that you received your parcel this way. This is not the type of service we strive to deliver. We will review your complaint and the photo internally, and discuss measures we can take to prevent this issue from happening in the future. Please let us know (by phone or e-mail) if you have any other questions or concerns. Kind regards, Team Knivesandtools
2 days ago
 Verified review
I have not received my order.I am told it is sitting in a warehouse.I have supplied my delivery address but the couriers seem to have a problem. I have received numerous deliveries at this address. Not acceptable.
Report review
13 days ago
 Verified review
Terrible experience to be honest, after two weeks of waiting item still hasn’t arrived. Got same product from somewhere else and arrived next day, I’ll just put this down to bad luck.
Report review
Answer by Knivesandtools.co.uk
9 days ago
Good afternoon Jonathan, We're verry sorry to hear that you have not yet recieved your package, it seems to be stuck in transit so we have immediately started an investigation and have contacted you on this matter to keep you updated. Kind regards, Team Knives and Tools
21 Apr 2024
 Verified review
I haven’t received my order yet
Report review
Answer by Knivesandtools.co.uk
26 Apr 2024
Good afternoon, Thank you for your review. We are sorry to see that you are not happy with the way your order is being delivered. We have contacted you to discuss this matter. We have also requested an update from our shipping partner, and we will continue to monitor this case until the order is delivered. Should there be anything else, please do not hesitate to let us know. Kind regards, Team Knivesandtools
10 days ago
 Verified review
Report review
Answer by Knivesandtools.co.uk
5 days ago
Good afternoon, Thank you for your review. We are sorry to see that you were not satisfied enough with our service to give us a higher score. We are unable to find any more information regarding this issue, so we have contacted you and hopefully we can get in touch to get this matter resolved. Should you have any other questions or concerns, please let us know. Kind regards, Team Knivesandtools
28 Apr 2024
 Verified review
Report review
Answer by Knivesandtools.co.uk
1 May 2024
Good afternoon, Thank you for leaving this review. We are sorry to see that you are not happy with our service. We have contacted you and we are working on a solution to this issue. Kind regards, Team Knivesandtools
14 Apr 2024
 Verified review
It's great. These guys are people you can trust to deliver your item fast and secure, very great service, only issue I see is the shipping fee being the same on any order whatsoever, most companies have free shipping on orders over £150, so it feels a bit weird paying shipping for an item you're already buying for hundreds and hundreds of pounds.
Report review
10 Apr 2024
 Verified review

Byrd Rescue 2.0

Product purchased was proving difficult to find in the UK. Knives and Tools have an extensive range and had exactly what I was looking for (a safety knife for Paddlesports)
Report review
2 Apr 2024
 Verified review

Excellent service

Placed order for Victorinox SAK Handyman 5-8 layer swivel belt clip.... Cheaper than buying in UK even with £9.50 postage, advised would be 5 days, arrived in 2 days
Report review
27 Mar 2024
 Verified review

Great customer service

I had an issue with the product, and as an overseas buyer I was expecting to be ignored. I wasn't. They dealt with the issue swiftly and professionally, top marks.
Report review
29 Mar 2024
 Verified review

Flawless experience really👍

Flawless experience really. White River knives don't seem very popular in the UK, so I feel I have something a little bit different. Rocket fast delivery too 👍👍
Report review
18 Mar 2024
 Verified review
I ordered a Victorinox Swiss Army Knife online and received my well packaged purchase very swiftly a few days later. Outstanding service Thank You again!
Report review