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Top positive review
6 days ago
Verified review
A quality product that arrived promptly, however the packaging could have been better.
The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself.
Overall I'm happy and would order again.
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package.
These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service.
I have not been contacted or refunded.
Quite a few items arrived into stock much sooner than estimated when I placed the order. Communication from the courier was good though, so I was able to delay delivery until I was back from holiday. Everything was placed loose in a large box, so one large knife came out of its sheath, and two smaller ones out of their boxes, all to rattle and fly around freely inside the outer package. Fortunately nothing was damaged, but that was down to good luck rather than safe or thoughtful packaging. Perhaps you could spend a few pence on some environmentally friendly packaging peanuts or similar?
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Answer by Knivesandtools.co.uk
23 Apr 2024
Good afternoon,
Thank you for your review. We are very sorry that you received your parcel this way. This is not the type of service we strive to deliver. We will review your complaint and the photo internally, and discuss measures we can take to prevent this issue from happening in the future.
Please let us know (by phone or e-mail) if you have any other questions or concerns.
Kind regards,
Team Knivesandtools
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