Knivesandtools.co.uk
Reviews:

121 reviews in the last 12 months121 total reviews  

4.69
Excellent
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Top positive review

6 days ago
 Verified review
A quality product that arrived promptly, however the packaging could have been better. The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself. Overall I'm happy and would order again.

Top negative review

10 days ago
 Verified review
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package. These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service. I have not been contacted or refunded.
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Reviews for Knivesandtools.co.uk

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6 days ago
 Verified review
A quality product that arrived promptly, however the packaging could have been better. The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself. Overall I'm happy and would order again.
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4 days ago
 Verified review

Missing part from order

Rubber cap from aluminium base was missing. Still waiting for item.
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6 days ago
 Verified review
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12 Apr 2024
 Verified review

Good service but not great

No problems, except I asked for an addition to my order shortly after submitting my original order, but sadly this was not intercepted and responded to.
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Answer by Knivesandtools.co.uk
16 Apr 2024
Good afternoon, Thank you for your review. We are sad to see that you are not completely happy with our service. We do our best to provide all our customers with the best service. Should you have any questions or requests for your next order, please feel free to send us an e-mail or give us a call, and we will do our best to help you. Kind regards, Team Knivesandtools
25 Mar 2024
 Verified review
KaT have been great to deal with. The only issue I have is that they use UPS hence the lack of a star. Otherwise no complaints.
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24 Mar 2024
 Verified review
My binoculars are good but have a very small scratch on them And they came one day late.
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