Knivesandtools.co.uk
Reviews:

121 reviews in the last 12 months121 total reviews  

4.69
Excellent
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Top positive review

6 days ago
 Verified review
A quality product that arrived promptly, however the packaging could have been better. The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself. Overall I'm happy and would order again.

Top negative review

10 days ago
 Verified review
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package. These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service. I have not been contacted or refunded.
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Reviews for Knivesandtools.co.uk

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10 days ago
 Verified review
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package. These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service. I have not been contacted or refunded.
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2 days ago
 Verified review
I have not received my order.I am told it is sitting in a warehouse.I have supplied my delivery address but the couriers seem to have a problem. I have received numerous deliveries at this address. Not acceptable.
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12 days ago
 Verified review
Terrible experience to be honest, after two weeks of waiting item still hasn’t arrived. Got same product from somewhere else and arrived next day, I’ll just put this down to bad luck.
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Answer by Knivesandtools.co.uk
9 days ago
Good afternoon Jonathan, We're verry sorry to hear that you have not yet recieved your package, it seems to be stuck in transit so we have immediately started an investigation and have contacted you on this matter to keep you updated. Kind regards, Team Knives and Tools
21 Apr 2024
 Verified review
I haven’t received my order yet
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Answer by Knivesandtools.co.uk
26 Apr 2024
Good afternoon, Thank you for your review. We are sorry to see that you are not happy with the way your order is being delivered. We have contacted you to discuss this matter. We have also requested an update from our shipping partner, and we will continue to monitor this case until the order is delivered. Should there be anything else, please do not hesitate to let us know. Kind regards, Team Knivesandtools
28 Apr 2024
 Verified review
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Answer by Knivesandtools.co.uk
1 May 2024
Good afternoon, Thank you for leaving this review. We are sorry to see that you are not happy with our service. We have contacted you and we are working on a solution to this issue. Kind regards, Team Knivesandtools
2 Apr 2024
 Verified review

Was knife sent/lost or never posted?!

Have not received the knife. Poor customer service. See emails, if you can manage to link up.
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Answer by Knivesandtools.co.uk
5 Apr 2024
Good morning, Thank you for your review. We are sorry to hear that you did not appreciate our service, and we apologise for the way we handled our communication. As discussed on the phone, we have resolved this issue, and we hope that you will have no further trouble with us. Should you have any other questions or concerns, please feel free to let us know. Kind regards, Team Knivesandtools