Review summary
Customers consistently highlight the fast and reliable delivery, high product quality, and accurate product descriptions. Many also appreciate the easy-to-navigate and informative website, which aids in making purchases. Customer service is regarded as excellent and responsive, and the wide selection of products caters to diverse needs. Additionally, competitive pricing and sturdy, protective packaging are frequently mentioned as strong points. Some areas for improvement include occasional issues with third-party couriers, notably DPD and UPS, which have led to dissatisfaction in isolated cases. There are also rare reports of slow or absent responses from customer service.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsKnivesandtools.co.uk
(24)
(10)
(8)
(21)
(483)
Verified
The proposed solutions to the problem were good and once a solution was agreed on, the execution was simple.
The only small issue would be that the response time to the original query was a little slow.
Verified
Cannot praise their service enough! Faster delivery than some UK suppliers and well packaged. Always very happy with the items I buy from them too.
Brilliant!
Verified
Shipment was speedy and Item arrived earlier than expected. Well packed and protected during shipment. Exactly as described. Pricing is very competitive. I recommend K and T and will order again.
Verified
My husband is delighted with his axe that I bought from you.
Communication was good initially. I opted for the axe to be delivered to a pick-up location. This all worked perfectly apart from I didn't receive notification that it had arrived there, I found out it was waiting when I checked the tracking.
Collection was great, packaging great, product great.
Verified
Easy to order as always
Always clear and easy to order and deliver time to the UK is always good. I wish there was a loyalty scheme for frequent buyers like myself who collect. Overall top site and my go to site first. Very pleased
Verified
A very decent store in terms of products and prices. Fast delivery. And - a good age verification system, unlike some other stores, where it is so complicated.
Verified
Knives and tools rock
Knives and tools is always the first site I check and use for most of my knife purchases. Great prices with quick delivery to the UK and good communication. Always happy
Verified
Provide a fantastic range of knife sharpening products, include good descriptions and competitive pricing. Always the first web site I checkout when looking for high quality tools.
Verified
Excellent quality items, prompt dispatch and delivery.
Good communication
Very pleased and hope to do business again soon.
Verified
CJRB BOLT KNIFE.
Another great purchase experience from knives and tools purchased 2 CJRB BOLT knives at a really good price arrived as expected well packaged and on time.
Verified
I think it’s the 13th knife I have bought from this lot. As always perfect delivery
Verified
Absolutely no communication
Had a problem with my delivery, as no one was in it was dropped off at the local collection point. Wife went to collect next day and they said they didn't have it. I emailed you and asked what had gone wrong. I waited a few days and absolutely nothing from you. I called you, several times and no answer. After about 3 days I returned to the collection point and they managed to find my items. Obviously failings of the delivery or collection point isn't your fault but your complete lack of response to my calls and emails is. I've spent quite a lot with you guys over the years, and so has my wife. I'll consider other options first before using you again.
Verified
Several purchases made over time. Very satisfied with their products and service. Delivery from them to the UK is actually quicker than most domestic deliveries. Very happy with K&T all round. Will definitely continue to use.
Verified
Excellent service very helpful very pleased with the knife just the job
Verified
Absolutely no issues with this company. The knives I bought came promptly and were exactly what I was after. Would buy again and would happily recommend
Verified
Scottsberg 28cm carbon steel wok
Experience was excellent item delivered before expected quality of item is excellent had to use it right away wasn't disappointed. Keep looking for recipes to keep using it
Verified
Superb Knife from Demko
Excellent service from Knives and Tools as always. Brilliant knife, love it. Titanium handle fits perfectly in my hand. Razor sharp blade.
Verified
Quality goods and delivery
Good quality and prices. A great selection to choose from and reliable delivery.
Verified
Certainly helped me out with a delivery issue. Resolved through one to one communication - great customer support even at the ordering stage where needed. It’s the third party that’s an issue. Won’t go there!
Verified
Always an excellent service. A+
UK customer here. Knives and Tools always provide an excellent service, with prompt delivery. Very competitive prices, even factoring in the flat rate postage charge for UK customers. (Also, the information on their Get Smarter pages is always thorough and informative, and well worth checking out.)
Highly recommended retailer. A+