Review summary
Customers consistently praise the fast and reliable delivery, often noting that orders arrive quicker than expected. The quality of products is frequently described as excellent and high-end, with many expressing satisfaction and making repeat purchases. Customers also appreciate the wide and varied selection of items, including hard-to-find products. The ordering process is often described as easy and smooth, and competitive pricing is highlighted as offering good value for money. Customer service is frequently recognized as excellent, responsive, and helpful. Most customers also report clear and helpful communication. A minority of customers mention minor courier delays and occasional difficulties with communication or issue resolution. Some also experience delays or lack of follow-up via email regarding issues.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsKnivesandtools.co.uk
(23)
(11)
(8)
(21)
(471)
Verified
Knife very sharp out of the box. Easy to use with one hand, and can be used in either hand. Functions without any issue, in opertion some slight noise when frame lock engages, not any issue in planned tactical use. Handle give good grip, in various holds and with pocket clip works in various pockets. Great tactical knife.
Verified
There are problems with the pay pall payment when the payment arrives a day later, and during this time my shopping cart was canceled three times, and then my order was restored! The package was packed perfectly and the delivery was carried out on time, thank you very much!
Verified
Refund issue
I asked for a refund because my item was lost in the post and I got an email with a response straight away with a refund solving my problem great thanks
Verified
Quality kitchen equipment
I was looking for a robust and efficient rotary grater, and the GEFU model ticks all the boxes and is also cheaper than Amazon - hurray! My impulse buy of a cheap small serrated knife (Victorinox) is also great. Everything arrived really quickly and well packaged. I will use these guys again.
Verified
Top Service
Goods as described. Properly packaged and arrived undamaged, delivered in a timely manner with good communication from the delivery company will use again.
Verified
Order came very quickly considering it came from Holland, was kept up to date with emails.
They might send me a free Opinel #8 pocket knife with this great review
Verified
The Benchmade Adamas!
This is my third purchase from this company, never any problems, and always cheaper than the biggest seller in wales.
Verified
Great Service from knives and tools. I have ordered a few times recently and one of the occasions had an issue with the delivery, was not knives and tools fault but a courier issue and they were on it right away. Got it resolved very quickly. I would highly recommend.
Verified
Kizer Microbe
Fast and reliable service from Knives and tools no matter what your looking to purchase. Highly recommended when it comes to folding knives; they always have a great selection of brands at a decent price point.
Verified
Good description of product at competitive price. Would like to better stock of custom parts to allow for better customisation.
Verified
10/10 Every aspect of my online purchase from Knives and Tools was excellent - product easily found, placing the order was seamless and delivery went without a hitch. This is how all online commerce should work - Knives and Tools are one of the few who go the extra mile and get it right : )
Verified
Simply the best!!
Morningvafter I ordered a pocket knife with engraving, I needed to alter the wording. Sent email in and within 15 minutes all was sorted. Now THATS customer service, 10/10 AAA+ !!
Verified
The item itself I cannot fault and the delivery was relatively painless. Owing to an issue with the merchant (third party I believe, but nevertheless acting on behalf of knives and tools) I ended up having two of the same item arrived, being charged for both with separate P&P.
I raised the issue and was dismissed effectively, being told I would have to pay £20 to return the item I received in error (NB this is double the p&p cost of receiving the item!). I've sent a few chaser emails and had nothing back.
Customer service has really let this experience drop from a 4 or 5 star to a two.
Knives and tools - I appeal to you to apply some logic, discretion and good old fashioned customer service.
Verified
Ceramic sharpening stone purchase
I was able to purchase a genuine Shapton ceramic stone from Knives and Tools at a lower overall cost (inc postage to UK) than from outlets in UK. The dispatch was swift, delivery time was very reasonable and tracking was available (and worked). I have experience with Shapton stones and was not disappointed with this addition to my set. The service could not have been better. Highly recommended.
Verified
I would not hesitate to recommend Knives and Tools
Their website was very detailed, enabling anyone who was not familiar with sharpening stones to navigate and purchase the most suitable stone for their needs. The stones were competively priced and were packaged very securely for delivery.
Verified
Order with confidence.
I've placed several orders with Knives and Tools recently, all have arrived well packaged and in good condition. Communication is good. I wish the UK delivery company was DPD who give 1 hour delivery slots but I guess you can't have everything. Overall, order with confidence of a positive experience.
Verified
Best selection of goods, low prices, easy ordering system, delivered on time & well packaged! Do I need to say more? Very happy and have & will use again
Verified
They were for my son for when he was fishing
They were for my son I don’t think he has used them yet but he said they were exactly right
Verified
Bizarrely I now have to use VPN to order stuff from knivesandtools.
Obviously I'm a repeat customer & so the whole validate your age (50yrs+) has been done several times. Not recently needed to do such lark. I appreciate the equipment I've had from you.
=GunZenBomZ=
Verified
Always fast delivery and good prices. My goto retailer for anything sharpening related.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
Visit websiteAbout
Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality ...
This company has linked Trusted Shops profiles.