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Top positive review
6 days ago
Verified review
A quality product that arrived promptly, however the packaging could have been better.
The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself.
Overall I'm happy and would order again.
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package.
These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service.
I have not been contacted or refunded.
Good afternoon,
Thank you for your review. We are sorry to see that you were not satisfied enough with our service to give us a higher score. We are unable to find any more information regarding this issue, so we have contacted you and hopefully we can get in touch to get this matter resolved.
Should you have any other questions or concerns, please let us know.
Kind regards,
Team Knivesandtools
25 Mar 2024
Verified review
Having stated things were in stock, it transpires they were not.
I waited 3 months and only had communication when I asked what was happening.
Report review
Answer by Knivesandtools.co.uk
26 Mar 2024
Good afternoon,
Thank you for your message. It is very unfortunate to hear that you are unhappy with our service. We apologise for any inconveniece caused. If a product is not in stock, it should have been mentioned on the website. We regret that you were not properly informed. We are working on a way to prevent these issues in the future, so hopefully it will not happen again.
We can see that your parcel has been delivered in the meantime. Should you have any other questions or concerns, please let us know.
Kind regards,
Team Knivesandtools
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