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Verified
Unresponsive Customer service
I paid for two items. When the box arrived it was undamaged but one glass jug was in pieces. The other jug was intact. I emailed the company about it. They asked for photos and I asked for a replacement item or a refund. I sent the photos a week agio and I have not yet received a response.
Reply from Mepal UK
Hello, thank you for your honest feedback. We're currently busier than usual, so it may take a little longer to receive a response. I see you've already received a response from our customer service team. If we can help you with anything else, please feel free to contact us by email or phone.
Verified
Products are great, shame about everything else
Products are great, however took a lot longer than stated to arrive, tracking info did not update and the communication from them was non existent
Reply from Mepal UK
Hello, thank you for your honest feedback. We're currently busier than usual, so it may take a little longer to receive a response. We'll process your email immediately and you'll receive a response as soon as possible.
Verified
Verified
My parcel never arrived, no communication
My parcel never arrived and you never replied to my email nor the case raised with trusted shops. Appalling !!
Reply from Mepal UK
Hello, thank you for your honest feedback. We're currently busier than usual, so it may take a little longer to receive a response. We'll process your email immediately and you'll receive a response as soon as possible.
Verified
