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Unresponsive Customer service
I paid for two items. When the box arrived it was undamaged but one glass jug was in pieces. The other jug was intact. I emailed the company about it. They asked for photos and I asked for a replacement item or a refund. I sent the photos a week agio and I have not yet received a response.
Reply from Mepal UK
Hello, thank you for your honest feedback. We're currently busier than usual, so it may take a little longer to receive a response. I see you've already received a response from our customer service team. If we can help you with anything else, please feel free to contact us by email or phone.
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Mepal welcomes you to a world full of bright ideas and innovative solutions. Products that make life a little simpler and easier. Mepal has been creating smart (plastic) products for storing and serv...
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