Morris - Trusted Life Appliances
Reviews:

584 total reviews   

4.60

Excellent

584 reviews since Mar 28, 2024

5
76 %
4
15 %
3
5 %
2
3 %
1
2 %
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Certified since: May 6, 2024
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Review summary

Customers consistently praised the quick and prompt delivery of their orders. Many reviewers highlighted the high quality and reliability of the products, expressing satisfaction and good value for money. Responsive, helpful, and friendly customer service was frequently commended, with several instances of quick issue resolution. Products were often described as easy to set up, install, or use. Some customers appreciated secure packing, and prices were generally found reasonable or competitive. Customers also noted that they were satisfied with how efficiently and positively the company resolved their issues. A few customers noted delays or issues with couriers. Some found certain instructions lacking, while others pointed out damage or inadequate protection in packaging. There were also mentions of recent price increases being questioned.

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ReviewsMorris - Trusted Life Appliances

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Community member 
1 Reviews
 Verified

Dehumidifier model MOR-12LDHE that does not have a sleep mode as advertised.

Kieron from customer services rang me on 04/09/26 and explained that if you press the mode button for 3 seconds the Dehumidifier will enter the sleep mode. It solved the problem. He also advised that the instructions with the Dehumidifier will be updated. Dehumidifier works well and does a good job at controlling the humidity in the room. The humidity sensor in the Dehumidifier is also accurate.

Reply from Morris - Trusted Life Appliances

Thank you for your detailed feedback. We're glad Kieron was able to resolve the sleep mode issue and that the dehumidifier is now working well for you. We appreciate your patience while we update the instructions. If you need anything else, please don't hesitate to contact us. Morris Direct Support Team
Community member 
2 Reviews
 Verified
The MOR-PAC70 unit that I purchased was done so that I could store it in dry conditions in my garage. To replace the original MOR-PAC70 unit that I purchased more than a year ago eventually malfunctions as it eventually must because it is only a machine with a limited life span. The original unit that I purchased is operating and working perfectly and I expect that it will for quite some time to come .

Reply from Morris - Trusted Life Appliances

Thank you, David, for sharing your detailed experience. We’re delighted your original MOR-PAC70 is still working perfectly and that the replacement gives you peace of mind for your garage storage. It’s wonderful to have such a loyal customer. Morris Direct Support Team
Community member 
1 Reviews
 Verified
Fast shipping good product! I ordered a low wattage tube radiator with cover. Works great. Could have been packaged better. The radiator safety cover was bent during shipping. I was able to straighten enough to fit and where it was fitting didn’t bend to look good. I didn’t contact them because it worked for me.
Community member 
1 Reviews
 Verified

Bent Pins On 3 Pin UK Plugs! (Now Rectified)

I bought 2 x 190w tube heaters recently to warm my growhouses on cold nights. The packaging & postage was good so no worries there. When they arrived I unpacked both heaters & found that BOTH of my tube heater UK 3 pin plugs had bent pins making it impossible to plug in to a UK socket! God knows what the quality control is like! Unbelievable! I would of returned both to Morris but for my own requirements I had to cut both of the plugs off to be wired to a junction box & were not required. Really though, thats not the point & a disgrace that they left the factory in that condition! One star out of five! I would be interested to hear your reply. My order no is Order #4619. Further to the above, I have been in contact with the company MD who has kindly contacted me regarding this issue. It has now been addressed to my satisfaction. I have now amended my review accordingly to 5 stars.

Reply from Morris - Trusted Life Appliances

Thank you, Stefan. We’re very sorry for the initial issue with the bent plug pins, but we’re grateful you gave us the chance to put it right. Our MD was glad to assist, and we appreciate you updating your review to 5 stars. Thank you for your understanding. Morris Direct Support Team
Community member 
1 Reviews
 Verified
Great prices on a range of products and an easy online ordering process. The items arrived the next day even using standard delivery. Would definitely recommend and will certainly use this company again.
Community member 
1 Reviews
 Verified

Absolutely first class

My experience with this company was first class, the lady on the phone checked the warehouse stock for air con units during the heatwave and within minutes phoned me back to say there was one in stock, absolutely first class customer service, and I have highly recommended this company to all my friends and family

Reply from Morris - Trusted Life Appliances

That's brilliant to hear, Carl. Our team always strives to go above and beyond, especially during busy periods. Thank you for recommending us so highly. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Does the job, lacking in some areas.

Great device, good features, questionable instructions, no mention of how you utilise the "smart WiFi" feature no guidance nada! The window kit supplied is great for a sliding door or sash window but useless for what most of the UK utilises, casement windows. Delivery was quick, setup was simple aside from the WiFi problem. I paid £280 the very next day I saw the price had been raised to over £400, some very questionable morals and price hiking Morris, will certainly make me question if I'm getting a good deal next time.

Reply from Morris - Trusted Life Appliances

Thank you for your honest feedback, Jamie. We're sorry that the WiFi instructions weren't clearer and that the window kit didn't fit your casement windows – we'll pass this on to our team. Regarding pricing, we assure you that we never artificially inflate prices, but we will review this internally. Please do contact us directly if we can assist with the setup. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Morris 2 ft Tubular Heater with thermostat

Just fitted the heater in my workshop and it works fine... seems like an excellent product.
Community member 
1 Reviews
 Verified
This was a housewarming present, the owner is surprised at how much water collects
Community member 
1 Reviews
 Verified

Excellent

The order was delivered very quick, and the lights were excellent. I will definitely recommend Morris to friends and family.

Reply from Morris - Trusted Life Appliances

Thank you very much for your excellent review, Mr O'Rourke. We're thrilled that your order arrived so quickly and that you're delighted with the lights. It's wonderful to hear you'd recommend us to friends and family. We truly appreciate your support. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Very good

Only fitted this morning, excellent, soon warmed the shed to keep my laser dry
Community member 
1 Reviews
 Verified
Fast delivery - well packaged and great little heater
Community member 
1 Reviews
 Verified

Great product, worth paying a little more for quality.

I wanted to buy from a UK based seller with a quality product, the fact these lights are flicker free is a major factor also for the purchase. The attached flex is a good length, so will make the installation a breeze. The product all arrived when promised and were all undamaged, at this stage I have only tested the units they have not been installed. These will be installed in a loft in the near future. All good and will be buying more for my garage when I get chance. 10/10 no issues

Reply from Morris - Trusted Life Appliances

Dear Paul, Thank you for your fantastic review! We're delighted to hear that you appreciate the quality of our product and the features that matter to you, such as flicker-free functionality and the convenient flex length. It's great to know that your order arrived on time and in perfect condition. We look forward to serving you again for your garage lighting needs! Best regards, Morris Direct Support Team
Community member 
1 Reviews
 Verified
Great product and does what it says on the tin.
Community member 
1 Reviews
 Verified

Very pleased all round

Received very quickly. Great little heater.
Community member 
1 Reviews
 Verified

Excellent replacement.

Excellent replacement for existing under Cabinet lighting. Wasn’t sure if they would be bright enough but then I only wanted ambient lighting like the one I wanted to replace. Ordered the smallest one and once fitted I was very impressed with the light output, which I would say was more than an ambient light, but that’s me nit picking.

Reply from Morris - Trusted Life Appliances

Dear Jamie, Thank you for your wonderful review! We're delighted to hear that our under cabinet lighting exceeded your expectations and provided more brightness than you anticipated. It's great to know that you found the perfect fit for your needs. If you have any further questions or need assistance, please feel free to reach out. Best regards, Morris Direct Support Team
Community member 
1 Reviews
 Verified
Great service fully informed of delivery Tim.
Community member 
1 Reviews
 Verified
All items delivered as described. Well packaged too. many thanks

Reply from Morris - Trusted Life Appliances

Thank you very much for your kind review, Ralph. We're delighted to hear that all items arrived as described and that you were pleased with the packaging. Your feedback is much appreciated, and we look forward to serving you again. Many thanks for choosing Morris. Morris Direct Support Team
Community member 
1 Reviews
 Verified
A great British Product Very pleased with its performance and at a great price.

Reply from Morris - Trusted Life Appliances

Thank you very much for your lovely review, Nicholas. We're delighted that you're so pleased with the product's performance and value. It's wonderful to hear you consider it a great British product. Your support is much appreciated. Morris Direct Support Team
Community member 
2 Reviews
 Verified

3ft tube heater

item arrived intact on time and well packed already used

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The Morris brand was created in 2020 with the vision to create a UK-based electrical and appliance brand with high quality products and customer service. We value: • Providing high quality products a...