Morris - Trusted Life Appliances Reviews:
Review summary
Reviews for Morris - Trusted Life Appliances are consistently positive. Customers frequently praise the fast and prompt delivery, with most expressing satisfaction with the quality, reliability, and build of the products. Customer service is generally described as excellent, helpful, and responsive. Installation is often noted as simple and straightforward, and customers are generally pleased with the competitive pricing and value for money. Packaging is mostly seen as secure and protective. A minority of customers complain about delivery delays or courier issues. Some mention minor faults or disappointments with the products, and a few cite poor communication or slow issue resolution from customer service. While most find installation easy, a few report minor difficulties. There are occasional complaints about inadequate or problematic packaging, and some customers find the instructions lacking or unclear.
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Reviews for morrisdirect.co.uk
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Great product, worth paying a little more for quality.
I wanted to buy from a UK based seller with a quality product, the fact these lights are flicker free is a major factor also for the purchase.
The attached flex is a good length, so will make the installation a breeze.
The product all arrived when promised and were all undamaged, at this stage I have only tested the units they have not been installed.
These will be installed in a loft in the near future.
All good and will be buying more for my garage when I get chance.
10/10 no issues
Answer by Morris - Trusted Life Appliances
Dear Paul,
Thank you for your fantastic review! We're delighted to hear that you appreciate the quality of our product and the features that matter to you, such as flicker-free functionality and the convenient flex length. It's great to know that your order arrived on time and in perfect condition. We look forward to serving you again for your garage lighting needs!
Best regards,
Morris Direct Support Team
Excellent replacement.
Excellent replacement for existing under Cabinet lighting. Wasn’t sure if they would be bright enough but then I only wanted ambient lighting like the one I wanted to replace. Ordered the smallest one and once fitted I was very impressed with the light output, which I would say was more than an ambient light, but that’s me nit picking.
Answer by Morris - Trusted Life Appliances
Dear Jamie,
Thank you for your wonderful review! We're delighted to hear that our under cabinet lighting exceeded your expectations and provided more brightness than you anticipated. It's great to know that you found the perfect fit for your needs. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Morris Direct Support Team
I only gave 3 stars due to me having to ring up to find out when my order would be delivered, to find out my order had been delivered several days away, the courierer decided to hide my order away behind wheelie bins and some shuttering without telling me, if I had known Morris would have got 5 stars but I lost several days waiting. Communication is so impotrtant shame others dont think the same. I havent used them yet as I need to know next time it's in the Marina but I hope all will be well.
Answer by Morris - Trusted Life Appliances
Dear Paul,
Thank you for your feedback, and we’re sorry to hear that communication regarding your delivery let the experience down. We completely understand how frustrating it is to be left unaware that your order had arrived. We appreciate you bringing this to our attention and hope that when you do use the items, they serve you well.
Morris Direct Support Team
Products excellent, packaging and delivery poor
Products are excellent, but 2 stars knocked off - 1* for packaging and 1* for delivery. We like being able to select the warm/cool setting.
I ordered 6 lights, but there was no packing to stop them rattling around in transport, bar one token strip of useless cardboard. 1 light box had opened, 1 box was distorted. See photo.
I ordered them mid afternoon on a Thursday and selected next working day delivery. By Royal Mail, they were collected Friday (fair enough), but we're only delivered Tuesday morning. Maybe use a reliable firm like DHL.
Answer by Morris - Trusted Life Appliances
Dear John,
Thank you for your feedback, and we appreciate your kind words about our products. We're sorry to hear about the issues with the packaging and delivery. Your comments are invaluable as we continuously strive to improve our services. We'll certainly take your suggestions regarding packaging and courier options into consideration. If you have any further concerns or need assistance, please feel free to reach out.
Best regards,
Morris Direct Support Team
Under cabinet Lights
I ordered 3 lights which came very quickly, and we're easy to fit.
Prior to this I had ordered a similar light to try it. This was ordered through Amazon. The carrier was EVRI, took 2 weeks to deliver after shipping the light via Belfast. Not Morris's fault 😉.
Answer by Morris - Trusted Life Appliances
Dear Clive,
Thank you for your 4-star review and for your honest feedback. We're glad the lights arrived quickly and were easy to fit, and we appreciate you understanding that the courier delay was beyond our control. We hope to welcome you back.
Morris Direct Support Team
Highly recommend their services!
I had an excellent experience with Morris! They were incredibly helpful in guiding me to choose the right products and resolving my issues. The service was not only fast but also offered at a great price. Highly recommend their services!
Answer by Morris - Trusted Life Appliances
Dear Customer,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with us and found our team helpful in selecting the right products. It's great to know that our fast service and competitive pricing met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Morris Direct Support Team
Solar Wall Lights
The product looks good quality and functions very well, glad 2 were purchased. Mounting the solar wall lights was easy enough to do, hope they give good service. Thanks to Parcel Force next day delivery didn’t happen.
Answer by Morris - Trusted Life Appliances
Dear Barry,
Thank you for your review—we’re pleased to hear the solar wall lights are good quality and were easy to fit. We’re sorry to hear that next-day delivery didn’t go as planned on this occasion and appreciate your feedback. If we can assist with anything further, please let us know.
Morris Direct Support Team
BATTEN LIGHTS
THE 1.8M BATTEN LIGHTS ARE GREAT VALUE, GREAT QUALITY, LIGHT WEIGHT AND VERY EASY TO INSTALL.
Answer by Morris - Trusted Life Appliances
Dear CASTLGATE ARCHCONSULT,
Thank you for your fantastic review. We're thrilled that you found our 1.8m batten lights to be great value, quality, and easy to install. Your feedback means a great deal to us.
Morris Direct Support Team
As soon as the phone was answered there was a clear indication that their intention was to make me pleased to have been supplied with what I required and within 24 hours all of what was ordered to my door.
Answer by Morris - Trusted Life Appliances
Dear Derek,
Thank you for your wonderful review! We're delighted to hear that our team was able to assist you promptly and that your order arrived within 24 hours. Your satisfaction is our priority and we truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Morris Direct Support Team
3 ft Greenhouse Heater for my neighbour. Delivered on time and my neighbour reports that it's just the job for keeping the frost off. Looks good as well. Thank you.
Answer by Morris - Trusted Life Appliances
Dear Nigel,
Thank you for your kind review—we’re delighted to hear the greenhouse heater is doing the job for your neighbour and that delivery went smoothly. It’s always great to know our products are proving useful. If you need anything further, please don’t hesitate to get in touch.
Morris Direct Support Team
Checked on line for heater for porch got the 1foot first sort of done the job then got 3foot one brilliant what a difference good price and delivery prompt well packaged no problem well done
Answer by Morris - Trusted Life Appliances
Dear Roy,
Thank you for taking the time to leave us a review—we’re glad to hear that the three-foot heater made all the difference and that you were pleased with the price and prompt delivery. It’s great to know everything arrived well packaged and met your expectations. We appreciate your feedback and hope the heater is keeping your porch nice and warm. If you need anything else, don’t hesitate to get in touch.
Morris Direct Support Team
Keeping our Swiss Cheese plants warm enough...
We have the tubular heater in our conservatory with our Swiss Cheese plants which need to be above 10C. It's been quite mild but there have been 2 nights where the temperature has dropped below 10C and the thermostat has switched the heater on OK. So far so good, but if we have a severe winter we'll probably need to add some extra heating.
Answer by Morris - Trusted Life Appliances
Thank you for the wonderful 5-star review Michael! We are delighted to hear that our tubular heater is successfully keeping your Swiss Cheese plants warm and that the thermostat is functioning perfectly on those colder nights.
It is fantastic to know that the heater is providing reliable protection for your plants, and we truly appreciate you sharing this great feedback on its performance in your conservatory.
Morris Direct Support Team
Remote control PIR Security Light
Very pleased with my remote control PIR security light. It is excellent quality came with good fixings and can be set up using the remote control hand set, so glad I bought a quality one.
Answer by Morris - Trusted Life Appliances
Dear Ray,
Thank you for your excellent review! We’re thrilled to hear that you’re pleased with your remote control PIR security light and that it met your quality expectations. It’s great to know that the installation process was straightforward with the included fittings and remote control. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Morris Direct Support Team
My Winter Wonderland!
I purchased two 4ft thermostat heaters, of which was delivered next day and which was also great. This was fixed to a long piece of timber and installed underneath a bench to heat my shed, one down, one to go! The only thing I would like, would be temperature markings on the actual thermostat dial or a digital gauge to show the required temperature.
Answer by Morris - Trusted Life Appliances
Thank you for the excellent 5-star review, James. We're thrilled to hear about your positive experience with the fast delivery and that the first 4ft thermostat heater is working well for heating your shed.
It's great to know the initial installation was a success, and we wish you the best with the second one.
We truly appreciate your constructive suggestion regarding the temperature markings on the thermostat dial and will gladly share this feedback with our product team for future consideration.
Morris Direct Support Team
Fast delivery,flicker free light and flexibility when not knowing what colour temperature to choose very tidy and slim , would have liked a slightly longer extension cable to link the other corner light but excellent product will advise others to buy.
Answer by Morris - Trusted Life Appliances
Thank you for the detailed 5-star review. We're thrilled to hear you're enjoying the fast delivery, flicker-free light, and flexible design of your product. We appreciate your feedback about the extension cable length and will certainly take that on board. It means a great deal that you would recommend our products to others.
Morris Direct Support Team
Quality products at competitive prices and fast delivery.
I discovered a broken mounting bracket for one of my tubular heaters but this was resolved very easily and quickly with a replacement received within days. First class customer service
Answer by Morris - Trusted Life Appliances
Thank you for the excellent 5-star review, Steve. We're delighted to hear you're happy with the quality, price, and delivery of our tubular heaters. It's also great to know that our customer service team could resolve the bracket issue for you so quickly and efficiently. We truly appreciate your recommendation and look forward to your next order.
Morris Direct Support Team
The delivery was quick and service was excellent and the product has worked exactly to the specifications and as I expected. Very happy!
Answer by Morris - Trusted Life Appliances
Dear Nicholas,
Thank you for your excellent review—we’re thrilled to hear that delivery was quick, service was excellent, and the product performed exactly as expected. Your feedback is greatly appreciated, and we hope to help you again soon.
Morris Direct Support Team
Brilliant service and products
Brilliant service direct with them and the products are superb, can't fault and would highly recommend
Answer by Morris - Trusted Life Appliances
Dear Tracy,
Thank you so much for your brilliant review—we’re absolutely delighted to hear that you’re pleased with both our service and the quality of your products. It means a great deal to us that you would highly recommend us. We truly appreciate your support and look forward to helping you again in the future.
Morris Direct Support Team
Great product. Just as deacribed. Item arrived quickly and well packaged.
Answer by Morris - Trusted Life Appliances
Dear John,
Thank you for your 5-star review and for noting that the product arrived quickly and well packaged. We're glad it was just as described, and we appreciate your business.
Morris Direct Support Team
Really good led light for under kitchen cabinet lighting. Light to handle easy to install and hope these go on for many hours very delighted at the moment.
Answer by Morris - Trusted Life Appliances
Dear Mark,
Thank you for your wonderful review! We’re pleased to hear that you are delighted with your LED under cabinet lights and found them easy to install. Your satisfaction is important to us and we hope they continue to meet your expectations for many hours to come. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Morris Direct Support Team
