Morris - Trusted Life Appliances
Reviews:

551 total reviews   289 reviews in the last 12 months

4.60

Excellent

551 total reviews
289 reviews in the last 12 months

5
75 %
4
15 %
3
5 %
2
3 %
1
2 %

Certified since: May 6, 2024

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Review summary

Customers frequently praise the fast and prompt delivery of their orders. Many highlight the high quality and reliability of the products. Customer service is often described as helpful and responsive, with several customers appreciating issue resolution. Customers often highlight easy installation and setup. Many reviews note competitive or reasonable pricing. Packaging is generally considered secure and protective. A few customers mention occasional delivery delays or courier issues. A minority note minor faults or mismatches with their product expectations. Some report slow or lacking responses from customer service. A number of customers mention unclear, missing, or inadequate instructions, leading to minor usability frustrations. There are occasional concerns about price increases or value, and a few customers report inadequate packing or minor damage during transit.

This text was automatically created by an AI system from user reviews.

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ReviewsMorris - Trusted Life Appliances

(5)
(8)
(14)
(44)
(218)
Community member 
2 Reviews
 Verified
The MOR-PAC70 unit that I purchased was done so that I could store it in dry conditions in my garage. To replace the original MOR-PAC70 unit that I purchased more than a year ago eventually malfunctions as it eventually must because it is only a machine with a limited life span. The original unit that I purchased is operating and working perfectly and I expect that it will for quite some time to come .

Reply from Morris - Trusted Life Appliances

Thank you, David, for sharing your detailed experience. We’re delighted your original MOR-PAC70 is still working perfectly and that the replacement gives you peace of mind for your garage storage. It’s wonderful to have such a loyal customer. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Bent Pins On 3 Pin UK Plugs! (Now Rectified)

I bought 2 x 190w tube heaters recently to warm my growhouses on cold nights. The packaging & postage was good so no worries there. When they arrived I unpacked both heaters & found that BOTH of my tube heater UK 3 pin plugs had bent pins making it impossible to plug in to a UK socket! God knows what the quality control is like! Unbelievable! I would of returned both to Morris but for my own requirements I had to cut both of the plugs off to be wired to a junction box & were not required. Really though, thats not the point & a disgrace that they left the factory in that condition! One star out of five! I would be interested to hear your reply. My order no is Order #4619. Further to the above, I have been in contact with the company MD who has kindly contacted me regarding this issue. It has now been addressed to my satisfaction. I have now amended my review accordingly to 5 stars.

Reply from Morris - Trusted Life Appliances

Thank you, Stefan. We’re very sorry for the initial issue with the bent plug pins, but we’re grateful you gave us the chance to put it right. Our MD was glad to assist, and we appreciate you updating your review to 5 stars. Thank you for your understanding. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Absolutely first class

My experience with this company was first class, the lady on the phone checked the warehouse stock for air con units during the heatwave and within minutes phoned me back to say there was one in stock, absolutely first class customer service, and I have highly recommended this company to all my friends and family

Reply from Morris - Trusted Life Appliances

That's brilliant to hear, Carl. Our team always strives to go above and beyond, especially during busy periods. Thank you for recommending us so highly. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Does the job, lacking in some areas.

Great device, good features, questionable instructions, no mention of how you utilise the "smart WiFi" feature no guidance nada! The window kit supplied is great for a sliding door or sash window but useless for what most of the UK utilises, casement windows. Delivery was quick, setup was simple aside from the WiFi problem. I paid £280 the very next day I saw the price had been raised to over £400, some very questionable morals and price hiking Morris, will certainly make me question if I'm getting a good deal next time.

Reply from Morris - Trusted Life Appliances

Thank you for your honest feedback, Jamie. We're sorry that the WiFi instructions weren't clearer and that the window kit didn't fit your casement windows – we'll pass this on to our team. Regarding pricing, we assure you that we never artificially inflate prices, but we will review this internally. Please do contact us directly if we can assist with the setup. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Great product, worth paying a little more for quality.

I wanted to buy from a UK based seller with a quality product, the fact these lights are flicker free is a major factor also for the purchase. The attached flex is a good length, so will make the installation a breeze. The product all arrived when promised and were all undamaged, at this stage I have only tested the units they have not been installed. These will be installed in a loft in the near future. All good and will be buying more for my garage when I get chance. 10/10 no issues

Reply from Morris - Trusted Life Appliances

Dear Paul, Thank you for your fantastic review! We're delighted to hear that you appreciate the quality of our product and the features that matter to you, such as flicker-free functionality and the convenient flex length. It's great to know that your order arrived on time and in perfect condition. We look forward to serving you again for your garage lighting needs! Best regards, Morris Direct Support Team
Community member 
1 Reviews
 Verified

Excellent replacement.

Excellent replacement for existing under Cabinet lighting. Wasn’t sure if they would be bright enough but then I only wanted ambient lighting like the one I wanted to replace. Ordered the smallest one and once fitted I was very impressed with the light output, which I would say was more than an ambient light, but that’s me nit picking.

Reply from Morris - Trusted Life Appliances

Dear Jamie, Thank you for your wonderful review! We're delighted to hear that our under cabinet lighting exceeded your expectations and provided more brightness than you anticipated. It's great to know that you found the perfect fit for your needs. If you have any further questions or need assistance, please feel free to reach out. Best regards, Morris Direct Support Team
Community member 
2 Reviews
 Verified
Easy to install and good lighting. Be better if One switch works all connected lights.
Community member 
2 Reviews
 Verified
The lights are great but I thought if you joined 3 together, one switch would work them all.
Community member 
1 Reviews
 Verified
At first wrong fan was delivered but prompted delivery of the right fan can't blame them with the weather we have had

Reply from Morris - Trusted Life Appliances

Thank you for your understanding, Jennifer. We apologise for the initial mix-up but are very glad we could resolve it promptly. We appreciate your patience. Morris Direct Support Team
Community member 
1 Reviews
 Verified
Fantastic AC, works beautifully, couldn't nuse it for than 2 days as the hot weather retreated.but am sure it will keep our temperature down.

Reply from Morris - Trusted Life Appliances

Thank you, Sidhaartha, for your kind words. We’re so glad the AC is working beautifully for you. Fingers crossed the warm weather returns so you can really put it to good use! We appreciate your support. Morris Direct Support Team
Community member 
2 Reviews
 Verified
I only gave 3 stars due to me having to ring up to find out when my order would be delivered, to find out my order had been delivered several days away, the courierer decided to hide my order away behind wheelie bins and some shuttering without telling me, if I had known Morris would have got 5 stars but I lost several days waiting. Communication is so impotrtant shame others dont think the same. I havent used them yet as I need to know next time it's in the Marina but I hope all will be well.

Reply from Morris - Trusted Life Appliances

Dear Paul, Thank you for your feedback, and we’re sorry to hear that communication regarding your delivery let the experience down. We completely understand how frustrating it is to be left unaware that your order had arrived. We appreciate you bringing this to our attention and hope that when you do use the items, they serve you well. Morris Direct Support Team
Community member 
1 Reviews
 Verified

Products excellent, packaging and delivery poor

Products are excellent, but 2 stars knocked off - 1* for packaging and 1* for delivery. We like being able to select the warm/cool setting. I ordered 6 lights, but there was no packing to stop them rattling around in transport, bar one token strip of useless cardboard. 1 light box had opened, 1 box was distorted. See photo. I ordered them mid afternoon on a Thursday and selected next working day delivery. By Royal Mail, they were collected Friday (fair enough), but we're only delivered Tuesday morning. Maybe use a reliable firm like DHL.

Reply from Morris - Trusted Life Appliances

Dear John, Thank you for your feedback, and we appreciate your kind words about our products. We're sorry to hear about the issues with the packaging and delivery. Your comments are invaluable as we continuously strive to improve our services. We'll certainly take your suggestions regarding packaging and courier options into consideration. If you have any further concerns or need assistance, please feel free to reach out. Best regards, Morris Direct Support Team
Community member 
1 Reviews
 Verified
Bought air conditioning portable unit . Excellent customer services . Came true next day . Fabulous!!

Reply from Morris - Trusted Life Appliances

Thank you, Amanda. We're delighted the portable unit arrived the very next day and that our customer service impressed you. Enjoy the cool air! Morris Direct Support Team
Community member 
2 Reviews
 Verified
Reliability, functionality and performance.
Community member 
2 Reviews
 Verified

Under cabinet Lights

I ordered 3 lights which came very quickly, and we're easy to fit. Prior to this I had ordered a similar light to try it. This was ordered through Amazon. The carrier was EVRI, took 2 weeks to deliver after shipping the light via Belfast. Not Morris's fault 😉.

Reply from Morris - Trusted Life Appliances

Dear Clive, Thank you for your 4-star review and for your honest feedback. We're glad the lights arrived quickly and were easy to fit, and we appreciate you understanding that the courier delay was beyond our control. We hope to welcome you back. Morris Direct Support Team
Community member 
3 Reviews
 Verified
Delivered quickly. Unit was easy to set up and has been working brilliantly . I would recommend and have done to my in-laws.

Reply from Morris - Trusted Life Appliances

Thank you, Mark. Fast delivery and easy setup is what we aim for, so we’re thrilled the unit is working brilliantly for you. And a special thank you for recommending us to your in-laws – that truly means a lot. Morris Direct Support Team
Community member 
1 Reviews
 Verified
You get what it says on the tin . Excellent service .

Reply from Morris - Trusted Life Appliances

Thank you for your lovely feedback, Kevin. We're delighted that our service matched your expectations perfectly. We hope to serve you again soon at Morris. Morris Direct Support Team
Community member 
4 Reviews
 Verified

Highly recommend their services!

I had an excellent experience with Morris! They were incredibly helpful in guiding me to choose the right products and resolving my issues. The service was not only fast but also offered at a great price. Highly recommend their services!

Reply from Morris - Trusted Life Appliances

Dear Customer, Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with us and found our team helpful in selecting the right products. It's great to know that our fast service and competitive pricing met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Best regards, Morris Direct Support Team
M B
Martin B.
4 Reviews
|
Devizes
 Verified
I feel Morris is a brand you can trust. Delivery is really quick. Quality products

Reply from Morris - Trusted Life Appliances

Thank you, Martin. Trust and quality are at the very heart of what we do, so your words mean a great deal to us. We appreciate your loyalty. Morris Direct Support Team
Community member 
1 Reviews
 Verified
Product batten lights work well good light and low profile look when fitted, very neat.

Reply from Morris - Trusted Life Appliances

Thank you for your review. We're pleased the batten lights are working well and look neat in place. If you ever need assistance, we're always here. Morris Direct Support Team

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Morris - Trusted Life Appliances

The Morris brand was created in 2020 with the vision to create a UK-based electrical and appliance brand with high quality products and customer service. We value: • Providing high quality products a...