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fishdeal.co.uk
Reviews:

1,275 reviews in the last 12 months6,336 total reviews  

4.55
Excellent
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

25 Mar 2024
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk

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27 Jun 2023
 Verified review

The worst service, avoid at all cost

The worst service, I was lied to about my order I was told I would get it within 2/7 days which never happened and it never left there country as they are not in the uk the staff are so rude and petty and think they can treat you like a child
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
4 Jan 2024
 Verified review

Disappointed but not Fishdeal's problem.

Was disappointed when I received my order for a 2 piece thermal suit with half of it missing. It had been opened during transit and part of it stolen. Credit to Fishdeal though they agreed to forward a replacement which I am now waiting for.
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9 Jan 2024
 Verified review

Scam

My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal. I have emailed but nobody has replied. Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.
3 Jul 2023
 Verified review
never actually received the net bag i ordered well disappointed so who was at fault fishdeal or the courier company so in my opinion i am very concerned as to weather to purchase future gear will i ever receive the items
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
19 Nov 2023
 Verified review
The item looks good and a lot bigger than expected. Delivery was bad, and the box was sodden wet. I had to put the calander on radiator to dry out. He was very rude and said sorry the van was flooded!!! Wouldn't use again.
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20 Jun 2023
 Verified review

Very slow delivery

I ordered a fishing box and it took ages to arrive. After 5 days of waiting I ordered a similar box from another supplier and it arrived the day after I ordered it and one day before the box from Fishdeal finally turned up.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
4 Sept 2023
 Verified review
Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
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19 Oct 2023
 Verified review
I ordered a item on the 04/10 and I am still waiting spoke with customer service they said they would send out another still not received it they say 3/5 days maximum for delivery
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12 Nov 2023
 Verified review
My second package was delayed. And when it arrived the box was all torn and broken. Fortunately the contents were ok. I assume that the shipping company lost track of the parcel.
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27 Oct 2023
 Verified review
My order didn’t arrive even though according to DPD it was delivered to my address, it wasn’t and after waiting 4 weeks for it to arrive I’m very disappointed to say the least.
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26 Jun 2023
 Verified review
Advised on 13th June order was dispatched. As of today, 26th June. Nothing received. Emailed company twice, still awaiting to be advised as to what has happened to my order.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
3 Oct 2023
 Verified review
Sizes are too small ordered 3xl and now as to loose weight to get into winter suit other than sending back and messing about he's only 2xl would need 4xl
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8 Dec 2023
 Verified review
Order taken 2 weeks to arrive. Only half the order sent. Other half sent separately although 4 of the same items and no communication to advise of this.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information. We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments. Kind regards, Team Fishdeal.
9 Sept 2023
 Verified review

Slow dispatch

It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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25 Jul 2023
 Verified review

Very poor, failed to deliver my order

Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
21 Oct 2023
 Verified review
Hard to contact,took nearly two weeks for parcel to arrive due to you not replying back to me and the delivery people.ignorant at its best
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9 Jul 2023
 Verified review
Very good product and service but postage expensive and packaging completely excessive for size of item. NOT ENVIRONMENTALLY friendly.
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5 Dec 2023
 Verified review

My product was broken on delivery poor customer service.

My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for leaving us a review. We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product. We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim. Kind regards, Team Fishdeal.
1 Oct 2023
 Verified review

The posting time was 2-5 days came late

The posting time was 2-5 days max so it would have come for the weekend 8 days later it turned up so missed when i needed it for
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7 Aug 2023
 Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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