fishdeal.co.uk

Reviews:

Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform. We will keep working hard to clear all the delays and be able to go back to normality. Kind regards, Team Fishdeal Kind regards, Team Fishdeal.

Hi, We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future. We would also like you to contact our team to possibly get some compensation for the inconvenience. Kind regards, Team Fishdeal

Hi, We are sorry to hear you had problems with the delivery of the parcel. We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo. When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet. We see that our customer service has helped you with a full refund of the order. We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.

Hi, Thank you for your review. From our side we try our best to keep shipping costs as low as possible. However, after Brexit, transport prices have increased and therefore our prices are affected by this. We keep working hard to try to get this costs lower and hopefully w can achieve this in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear the parcel ha snot been delivered yet. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly. If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we found that our team placed the refund for the product on the same day you requested it. Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer. Kind regards, Team Fishdeal.

Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system. From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear your order arrived later than expected. Lately we and the couriers we work with have had some delays due to the busy times of this season. We are working as fast as possible to send all orders as fast as possible to ensure the orders are delivered on time. Kind regards, Team fishdeal.