fishdeal.co.ukReviews

: 3,614Excellent

4.58

Reviews for fishdeal.co.uk

1,862 verified reviews in the last 12 months

3,614 total reviews
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4 months ago
I was initially worried when I realised , having already placed my order, that the company was based in the Netherlands! However, I needn't have worried at all. When I emailed to check about possible extra customs charges they replied promptly and reassured me that these are covered by the courier. I was very impressed with their response time to my query, the great prices and quality of the products and the tracked, fast delivery which kept me informed by email and gave me a specified time slot on the day of delivery. (I received 2 separate deliveries as my order was split) Great company - I will definitely use them again!
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9 months ago
Ordered three Fox Eos 12,000 reels an opening two reels seem to be new but The third had greasy fingerprints and bait on it The line was still attached and and the bail arm was bent someone swapped my new reel for this one also the second rule the end to reverse was broken I informed Fishdeal Who said they would consider sending me a returns sticker that was over a week ago and I’ve still heard nothing from them One good Real out of three and it seems that I feel that I should not be allowed to exchange them absolutely no customer care whatsoever so disappointed my advice is to stay clear of this company effectively someone in the packing room has stolen my reel And this company still can’t do me the courtesy of changing or even apologising for what’s going onAlso I made eight orders on the same day to different companies and this one was over a week later than all the others poor poor poor
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Reviews for fishdeal.co.uk

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(119)
 Verified review
21 days ago
Actually ensuring that your customers get the product would be a good start! Still not received it… your courier tracking status is still “we’re expecting it”… My rating would actually be zero stars or minus if it were an option!… Absolutely abysmal non existent service!…. Yet you have accepted payment in full via PayPal… I have now set up a dispute via PayPal to get my money back! I will be warning others to avoid any dealings with this company! Just return my money!
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14 days ago
Have been waiting for my reel for 2 weeks now still no reel. Very poor communication. Delivery stated 2-5 working days it's been 2 weeks and still none of the wiser where my reel is????? Telephone number keeps saying their shut but their opening times are open. Scam I think and I want my money back now!!!!!!!!
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13 days ago
I ordered a Preston Shuttle Adaptor which was the wrong one . Went to the return procedure site got no response, emailed them got a reply and a number which was going to be dealt with by another person still no help in returning this item
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13 days ago
Still waiting to send a faulty reel bck can’t contact them don’t answer emails told free returns wen finally got labels post office said not free going to cost £43 still waiting for them to get bck to me appalling
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23 days ago
Goods never arrived and yet to be compensated
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4 days ago
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2 months ago
This is the worst company I have ever had to deal with. If your thinking of buying anything from them DONT. I’ve been waiting a week to return an item to them, they say they will send you a postage label within 36 hours. I’ve been waiting nearly a week, I’ve sent numerous emails resulting in little or no help at all. You can’t just return it, as you have no address to send it to. Never ever, ever use Fishdeals again.
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2 months ago
Been waiting for parcel since June 3rd, couriers still haven't received it. I've emailed but no response, after a long wait on the phone I managed to get through to someone who allegedly has resent another parcel , I am beginning to wonder ???
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2 months ago
Ordered some equipment never heard anything back for 5 days when I contacted by email was informed it had been sent but returned by courier no explanation so got a refund at their leisure very poor customer service
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1 month ago
Sadly the parcel i was waiting on got lost in transit, the communication was shocking when i contacted them about it being late and asked for tracking details.
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1 month ago
Ordered a bivvy still not arrived? when will it
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2 months ago
Dupa 3saptamani inca NU am primit comanda
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2 months ago
Still not received items
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3 months ago
Placed my order with fishdeal.co.uk. guess what? they're not UK based...it may say it isn't in the small print that it isn't, but that is dodgy and mis leading. Rod took 6 days to come, not the stated time. Would not send correct item until item sent back and inspected..... I needed rod by the end of the week, so 6 days to Netherlands....god knows how long to inspect... another 6 days back... Not going to do it are they. Customer services wouldn't budge and send out correct item straight away to correct their mistake... I will not use them again. I didn't like the deceit over their location... should be on the front web page
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3 months ago
Failure to deliver my order I placed a order on line,I waited in all day for the deliver to arrive,First I was told to expect the delivery between 14.00 -15.00hrs then 17.00-19-00 hrs I then received a message to say no one was in and they couldn’t deliver the parcel and would try the following day and that was the last I heard about my delivery I have now been refunded for my purchase and will have to find another supplier
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3 months ago
Pick a courier that will deliver the goods. Evri have still not delivered my fishing chair. I will not order anything from fishdeal again.
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3 months ago
I have been trying to contact Fishdeal uk, since Monday concerning an overdue refund issue e,mails have been ignored, phone calls are impossible how do I get my money back? So how do I rate the after sales services, abysmal /non existent If I get my refund, I will steer well away from this company. Stuart Holliday
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3 months ago
Still waiting for my items, it’s the first time I have purchased anything from this company and when and if they arrive I will fully check the items. It’s 14 days since I order and I’m still waiting, not looking good for me to give any good feedback
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3 months ago
Waited 3 weeks for my order and when it arrived it didn’t have the rods or reels I ordered. Absolutely terrible service I will not be using this company again and definitely won’t be recommending it to any fellow anglers! Shambles!
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3 months ago
Not sure what happened my order arrived but wasn't in a proper protective tube just cardboard it arrived bent at the top and 4 inches of the rod top had broken off couldn't use the rod really upset
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