fishdeal.co.ukReviews

: 3,614Excellent

4.58

Reviews for fishdeal.co.uk

1,862 verified reviews in the last 12 months

3,614 total reviews
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4 months ago
I was initially worried when I realised , having already placed my order, that the company was based in the Netherlands! However, I needn't have worried at all. When I emailed to check about possible extra customs charges they replied promptly and reassured me that these are covered by the courier. I was very impressed with their response time to my query, the great prices and quality of the products and the tracked, fast delivery which kept me informed by email and gave me a specified time slot on the day of delivery. (I received 2 separate deliveries as my order was split) Great company - I will definitely use them again!
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9 months ago
Ordered three Fox Eos 12,000 reels an opening two reels seem to be new but The third had greasy fingerprints and bait on it The line was still attached and and the bail arm was bent someone swapped my new reel for this one also the second rule the end to reverse was broken I informed Fishdeal Who said they would consider sending me a returns sticker that was over a week ago and I’ve still heard nothing from them One good Real out of three and it seems that I feel that I should not be allowed to exchange them absolutely no customer care whatsoever so disappointed my advice is to stay clear of this company effectively someone in the packing room has stolen my reel And this company still can’t do me the courtesy of changing or even apologising for what’s going onAlso I made eight orders on the same day to different companies and this one was over a week later than all the others poor poor poor
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Reviews for fishdeal.co.uk

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(39)
 Verified review
8 days ago
Prices are OK for branded goods, but the savings aren’t huge when P&P is taken into account so careful shopping is necessary. But shipping (via Evri / Hermes) is hopeless. ‘Shipped’ in an email from Fishdeal means we’ve sent the order to the warehouse, further communications and tracking information rarely works and then the stuff turns up without notice. In the 21st century that’s pathetic. Ignore the expected shipping times on the website!
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1 month ago
Goods were as described and a good price. Let down by delivery time, 2 to 5 days is overly ambitious at best. Both of my orders took over a week, 8 and 9 days (they weren't even in the country at 5/6 days). Why not just give a more truthful estimate of time?
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24 days ago
Good customer service team. Problem with order was promptly dealt with.
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Yesterday
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2 months ago
Tried to return as shoes too small,return labels sent via e mail but as I have no printer I was unable to return shoes.
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2 months ago
The product is not a very qualitativ .
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2 months ago
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3 months ago
Your price was the best on the internet, your response to my communication when I messaged you was good, however you did not comply with your own delivery time of 2-5days ,my product turned up on the 9th day. It seems to take a long time for Evri to update there tracking details or it’s your organisation in the warehouse getting it to your courier. I would guess it’s a staffing issue. in order for customers to be confident buying from you you have some logistical issues to sort out.. Thanks for getting it to me in the end though.
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3 months ago
Reasonable price and delivery time but goods were damaged when packed,as the damage could not have happened in transit as they were well packaged with sufficient paper internally to stop any damage so the good were boxed already damaged.
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3 months ago
I waited for nearly 2 weeks for an item I ordered, before when I've ordered it's been 3-4days.
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3 months ago
Competitive pricing but took a long time to arrive.
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3 months ago
Delivery time
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3 months ago
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4 months ago
Twice my goods have been delivered to the wrong address and not even the right postcode, its not good enough
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4 months ago
Very small chair.
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7 months ago
Ok so arrived on the 8th working day,and the company say 3-5 days.Not a problem as the price was good. The real downside is that fish deal use hermes at the uk end,hermes are ridiculed as the worst delivery company in the uk and I actively avoid companies that use them as i have had far to many lost and damaged items in the past.On this occasion the box did arrive ripped open and was amazed to find nothing had fallen out.I would not take the risk of ordering again to save a few pounds
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10 months ago
Ordered a rod two weeks a go that still hasn’t arrived. I have rang and they were very apologetic but said they had an issue finding the rod and may take another week before it can be sent. Pretty disappointed it’s taking so long and haven’t been offered any discounts or anything to shop here again but I do appreciate things go wrong. Have ordered from here before with no problems and will continue to do so.
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5 months ago
Not so much about Fishdeal but they need to change who they use to deliver. Stop using Hermes/Evri as they are the worst delivery service going. My Parcel managed to travel from the Netherlands no issues and when Hermes got it they damaged my parcel beyond repair. Great Job!! Not the first time they have damaged or lost one of my parcels.
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10 months ago
Products are great but delivery appalling. 3 weeks on and still not received one of my packages. Hermes absolutely awful and couldn't even get it to the correct address they insisted on del to 48 not 48A even when I put it in delivery notes.
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8 months ago
Was a bit expensive compared to when I shopped about, specially the size of the packaging,was probably 4 times bigger than item, and I would change your delivery took to long
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