fishdeal.co.uk reviews | Read 2,151 fishdeal.co.uk reviews

Reviews for fishdeal.co.uk

4.69/5.00

Excellent

How is the rating calculated?

1,421 reviews in the last 12 months

5 stars

86 %

4 stars

7 %

3 stars

1 %

2 stars

1 %

1 star

4 %

2,151 total reviews

the most relevant positive review

11 months ago

Having placed an order for an unhooking mat I was contacted a few days later to be told it was out of stock and given the option to select an alternative. This I did and received confirmation that my alternative would be sent with the landing net that was in stock. I was very impressed with the "no fuss" way Fishdeal handled the situation, the apology received and the subsequent speedy delivery of my items, particularly as I believed they were coming from Europe and expected them to get caught up in the current port delays. A first rate example of how great service (rather rare these days) can overcome an initial disappointment.

the most relevant critical review

8 months ago

So Fishdeal, what's wrong with my order ??? Actually my last two orders ??? I have ordered from you many times without any problems and have even suggested to friends and fellow fishermen / women that they use you. The order I placed with you at the beginning of February this year never arrived and it took me to submit a complaint to Paypal to get my money back. You then offered me a 15% discount on my next order for the problems caused. I placed a new order on February 23, 2021 for over £190, and after multiple emails and attempted phone calls you asked me to contact the courier company (DPD) you used because "they couldn't find my address". My address was correct with you and DPD... I still don't have my order and you still have my money ....... I had 5 parcels delivered to my address last Friday alone, from 5 different companies, delivered by La Poste, DHL, CHRONOPOST, AMAZON and you guessed it ... DPD. None of these drivers had problems finding my address. What I find even more concerning is that when I log into my account on your website, the order does not show up there. I can only see my old orders from some time ago. I've tried to give you a fair chance to fix this, even asked several times if you'd like to call me so we can find a solution but you won't call me for some reason. I have now just received an email saying "As our courier isn't helping too, we cannot get your parcel to a parcel shop or your home address right now." You also now ask me to wait for a refund !!! A strong case for "Buyer Beware"....

Answer by fishdeal.co.uk

7 months ago

Hi Giles, I am very sorry to hear this. However, everything has been solved right now. If you do have any more questions, or problems please contact us on info@fishdeal.co.uk so we can sort this out immediately! Kind regards, Sander

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Critical

11 months ago

What other customers say about their experience with fishdeal.co.uk

(19)

2 months ago

Track your own shipments and don’t leave it to customers to keep chasing you !! I should not have to chase up deliveries - you should know when things arrive by Hermes or whoever. You should be contacting customers to see if their stuff has arrived in time. I’m still eating after 14 days (11 working) have paid 5.95 for a five day service.

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2 months ago

Over two weeks and still no sign of item

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2 months ago

improve delivery times

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1 month ago

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3 months ago

My order on the 26th of July has not arrived as did the last one till weeks later after a lot of hassle so yes im not vety happy. People should be able to know when its going to be delivered

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3 months ago

Better postage as it has been 12 days still waiting and the tracking number that was set said delivery company still has not got the order yet

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Answer by fishdeal.co.uk

3 months ago

Hi, I am very sorry to hear this, and this may never happen! Can you maybe send us a mail with your details and ordernumber to info@fishdeal.co.uk ? Then we will sort this out for you quickly! Thanks in advance. Kind regards, Sander

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8 months ago

Your website [.co.uk] leads one to believe you are in the UK which of course you are not; that would be alright providing your postal system was reliable, which it is not. When you use Parcelforce that seems to be ok, if somewhat protracted. However DPD are awful [suggest you read their on line feedback] and unreliable. Relying on two postal systems - the Dutch and a British one - is never a good proposition. It is a shame because other than that you do sell items at very competitive prices that I would buy. Sadly though, the odd saving is not worth all the aggravation involved, compared to someone like Amazon with often next day delivery. Waiting for three weeks is unacceptable, therefore I will not be using Fishdeal again.

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10 months ago

Sorry to say my experience was poor and I so wanted it to be good with excellent prices! Having ordered a carp shelter all was looking good until the courier returned the item to FishDeal for no reason. So the courier's fault but then FishDeal e-mailed me saying I'd spoken to them on the phone and agreed as the item was out of stock to wait for new stock to come in???????? On the flip side e-mails were very prompt and courteous but you need to sort out your courier service with a reputation built on getting goods to the customer in good time, I waited 19 days for nothing to turn up, really not good enough!

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Answer by fishdeal.co.uk

9 months ago

Hi, I am very sorry to hear this. We've had problems with shipping to the uk indeed, but this was never our intention. Could you please contact us on mail@fishdeal.co.uk We would like to find a solution for you, as we like our customers satisfied. Our apologies for this inconvenience. Kind regards, Sander Fishdeal

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5 months ago

Placed an order for 5 separate items because I had a fishing trip planned. About 5 days after this I get confirmation that 1 item is on its way but the other 4 aren’t because they don’t have some of it in stock. They email me asking if I want anything else in which I reply straight away with what I want. I get no answer back for a week after this and have to ring them to get a refund. No apologies, no compensation. So I waited 12 days just to get a refund and 1 part of my order. Just go your local fishing shop and most of the stuff is the same price and this isn’t worth it.

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Answer by fishdeal.co.uk

5 months ago

Hi Aaron, That does not sound good! I can see the net and bite alarms are indeed out of stock. Maybe we can find some better alternatives so we can sort this out neatly anyways? If you do, please contact us on info@fishdeal.co.uk so we can sort this out, as we like our customers to be satisfied. Our apologies for the inconvenience caused by us. Kind regards, Sander

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11 months ago

Received 2 of my parcels. Still waiting on my carp cradle that I ordered almost 3 weeks ago. I have emailed twice got an automated response still no carp cradle. No one is replying to emails and no one is resolving the problem. Tried calling but no one answers the phone!!! Disgusting service !!!

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10 months ago

I like the prices but like others I thought they were in the UK, 17 days since ordering and my items are still in transit, not even in the UK. Don't advertise 4 - 8 day delivery guaranteed, if it doesn't come because then people will moan. To much hassle to use again, shame.

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Answer by fishdeal.co.uk

9 months ago

Hi, I am very sorry to hear this. As you might now, there we're a lot of troubles with shipping to the uk due to the brexit and covid. Anyways, we would like to solve this matter for you. Can you please contact our customer service (mail@fishdeal.co.uk) so we can quickly help you out? Our apologies for the inconvenience. Kind regards, Sander Fishdeal

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11 months ago

Item ordered and paid for but later told out of stock. Of course from time to time this happens but the delay of ten days to let me know, whilst I was waiting for delivery, was not acceptable. Refunded process however swift and easy.

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7 months ago

The chair was damaged on receipt. I repaired it because I didn't want the hassle of shipping it back to Holland. Will not be using them again.

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Answer by fishdeal.co.uk

7 months ago

Hi, That doesn't sound good! Can you maybe contact our customer service at info@fishdeal.co.uk we would like to solve this matterr with you anyways! Kind regards, Sander Fishdeal

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7 months ago

Quality of purchase (Zoom carp cradle) not great with poor stitching and base mat twisted but did not expect anything better for the price

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Answer by fishdeal.co.uk

7 months ago

Hi David, That does not sound good! Could you maybe send an email about this to info@fishdeal.co.uk ? This way we can solve this neatly for you, as this is not supposed to happen ofcourse! Our apologies for the inconvenience. Kind regards, Sander

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5 months ago

Good discount offered on limited stock. Never seen popular sizes etc in stock when discounted. Very frustrating site.

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Answer by fishdeal.co.uk

5 months ago

Hi, That's very frustrating! Could you maybe contact us on info@fishdeal.co.uk I am happy to take a look at these products, and see what I can do for you, and prevent this from happening in the future. Kind regards, Sander

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10 months ago

Items missing from order still not resolved/poor customer service and communication.

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11 months ago

Stock management, website address formatting, mis-leading promotions on discounts.

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5 months ago

Waiting over 2 weeks f OK r big order that never arrived

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Answer by fishdeal.co.uk

5 months ago

Hi Luke, That's taking too long! Has it been delivered by now? Otherwise please contact us on info@fishdeal.co.uk so we can sort this out for you! Our apologies for the inconvenience. Kind regards, Sander

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5 months ago

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Answer by fishdeal.co.uk

5 months ago

Hi, Could you maybe contact info@fishdeal.co.uk and explain your problem/negative review? Then we can hopefully sort this out with you! Kind regards, Sander

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Reviews for fishdeal.co.uk

4.69/5.00

Excellent

How is the rating calculated?

1,421 reviews in the last 12 months

5 stars

86 %

4 stars

7 %

3 stars

1 %

2 stars

1 %

1 star

4 %

2,151 total reviews

Trustmark for fishdeal.co.uk

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updated on: 21/10/2021

certified since: 05/10/2021

fishdeal.co.uk is checked and certified according to the Trusted Shops quality criteria

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At fishdeal.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

fishdeal.co.uk is checked and certified according to the Trusted Shops quality criteria

Verified identity
Protection of personal data
Clear ordering process

Secured by a guarantee

At fishdeal.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

What does the trustmark mean?

Details about fishdeal.co.uk

Clothing

Hobbys, collecting & freetime

Luggage, bags & leather goods

Contact

Bontrup Media VoF

De Limiet 13 a

4131NR Vianen

Netherlands

+44 (0)1296872250

info@fishdeal.co.uk

fishdeal.co.uk

Trade register

KvK 30192999

Authorised representative

Willem Bontrup

fishdeal.co.ukReviews

: 2,151ExcellentCertified

Reviews for fishdeal.co.uk

1,421 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with fishdeal.co.uk

Reviews for fishdeal.co.uk

1,421 reviews in the last 12 months

Trustmark for fishdeal.co.uk

Secured by a guarantee

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Details about fishdeal.co.uk