louis-moto.co.uk

Reviews:

Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.

Despite goods clearly advertised as VAT and duty paid for UK customers, items were retained by parcelforce pending payment of VAT and duty!! Customer services contacted for advice and I was asked to pay the additional sum to parcelforce in order to receive the goods and then submit receipt and proof of payment for a refund! I don’t have the additional £100+ available to pay this sum and advised customer service accordingly. Customer service then agreed to pay parcelforce directly. That would have been great, but the delays in delivery and dealing with the matter meant that I was no longer going to receive the panniers in time to for my imminent departure on a trip. I advised customer service accordingly and requested that the order is cancelled and I would like a refund. I was then shocked to be advised that I would only receive a refund once the goods were returned to Louis ! I’ve paid for the goods in full - including VAT and duty, never received them and now have to wait weeks for a refund in the hope that parcelforce eventually return them to sender!! I am not at fault in any way here but am the only loser from this shocking experience! The advertising for ‘VAT and duty included’ prices is incorrect and misleading. I am extremely disappointed with my experience and treatment. I am currently nearly £400 out of pocket - money which was paid for on credit and which I will have to pay interest on until it is eventually refunded. I have a duty to share this experience and issue a warning to all my fellow bikers in the UK through the various forums and groups that I contribute to.