louis-moto.co.ukReviews:
914 reviews in the last 12 months6,445 total reviews
Excellent
Top positive review
26 Feb 2024
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Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
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The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
31 Jul 2023
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29 Jul 2023
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28 Jul 2023
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24 Jul 2023
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24 Jul 2023
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15 Jul 2023
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14 Jul 2023
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10 Jul 2023
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30 Jun 2023
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26 Jun 2023
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24 Jun 2023
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24 Jun 2023
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19 Jun 2023
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17 Jun 2023
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15 Jun 2023
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23 Oct 2023
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The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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10 Oct 2023
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Stop advertising in the UK
Either stop advertising in the UK, or make it much more clear that not only are your "competitive prices" so competitive because there's a chunk of import costs to add, but also the time it takes for the delivery to arrive is massively impacted by the antiquated Royal Mail importation service you choose to use, meaning the items are held in customs awaiting a hard copy letter arriving at the customers home address, only then to find out there are importation costs to pay. Then, when the CUSTOMER dares to complain, you attempt to externalize this problem, intimating it's the CUSTOMER'S fault for leaving the EU. Absolutely shocking service, so I instead bought the same item for cheaper in the UK with a next-day delivery...
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11 Dec 2023
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item never arrived
DHL International handed over to parcel force who didnt wait for the door to be answered and put a blank card through the door.
no re delivery occured, through the parcel tracking i discovered they delivered my parcel to a collection point which no one can help me locate as parcel force dont accept calls and the automated service doesnt accept the DHL tracking number.
one lost parcel, no refund. ill stick to local bike stores such as J&S and sportsbikeshop
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20 Jun 2023
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Customs issues not made clear before at any point until I got a letter from the courier
This has been a disappointing experience. It was not made clear to me that delivery would take so long and that there would be customs issues. I ended up having to lay out a further £130.76 to get my item delivered and so far have not been reimbursed. If I had not paid the customs duty, who knows when I would have received my goods. Definitely not worth it for us in England to buy from the EU anymore.
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29 Aug 2023
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Beware says customs paid but isn't.
My order was meant to be customs cleared,I then get a letter from delivery agent asking for nearly£50 to get item,I contacted them to be told pay it and claim back,I contacted with details and shed for them to pay as I didn't want to go through trying to get my money back, initial email was quick then sent 3 more with no reply.
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Answer by louis-moto.co.uk
29 Aug 2023
Thank you very much for your feedback. Your concern has been forwarded and still is in progress. But it probably will not be possible to pay the custom charges for you. You would need to wait for the return, if you want a refund for the goods which you ordered. this approximately takes up to six weeks due to parcelforce. I am afraid.