louis-moto.co.ukReviews:
833 reviews in the last 12 months6,364 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
28 Mar 2024
Verified review
You didn't explain that I would have to pay an extra £65 for customs to Royal mail you need to make it more clear so people can make a decision very pleased with jacket
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Answer by louis-moto.co.uk
2 Apr 2024
Thank you for your review.
Basically, you only have to pay the customs fees for the release of the parcel, we will then process a compensation for these fees for the customers concerned.
We will contact you directly to clarify this matter.
Greetings from Hamburg - Your Detlev Louis Team
23 Feb 2024
Verified review
Still waiting arrival of the order 10 days after purchase, held in customs without being informed, waiting for customs charge refund as well. It depends on how long this will take to see if I buy from Louis again
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28 Feb 2024
Verified review
Why I still need to pay for custom fee is not included?
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Answer by louis-moto.co.uk
28 Feb 2024
Thank you for your review.
Unfortunately, in our order processing for the UK, it is often unavoidable that our customers pay the customs charges for the release of the parcel. If you provide us with proof of payment, we would arrange for the appropriate compensation.
We would like to apologise for the extra work involved.
Greetings from Hamburg - Your Detlev Louis Team
6 Feb 2024
Verified review
The panniers came very quickly thank you. But the carrying rack is still to come.
It would have been better if they all came together!
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Answer by louis-moto.co.uk
6 Feb 2024
Thank you for your review.
The saddlebag holders have to be delivered later, but the parts will probably not take longer than two to three weeks to arrive.
Logistically, it has proven to be a good idea to dispatch products that are already in stock.
We would like to apologise for the delay with the backlog.
Greetings from Hamburg - Your Detlev Louis Team
30 Dec 2023
Verified review
Still waiting on delivery of item ordered on the 18th Dec.
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Answer by louis-moto.co.uk
5 Jan 2024
Thank you for your review.
We apologize for the delay in delivery.
According to DHL parcel tracking, the parcel has now been delivered to you as of 03.01.2024.
We hope you enjoy your order and send our regards!
Your Louis Team
17 Jan 2024
Verified review
I ordered the goods & you delivered them
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29 Aug 2023
Verified review
Beware says customs paid but isn't.
My order was meant to be customs cleared,I then get a letter from delivery agent asking for nearly£50 to get item,I contacted them to be told pay it and claim back,I contacted with details and shed for them to pay as I didn't want to go through trying to get my money back, initial email was quick then sent 3 more with no reply.
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Answer by louis-moto.co.uk
29 Aug 2023
Thank you very much for your feedback. Your concern has been forwarded and still is in progress. But it probably will not be possible to pay the custom charges for you. You would need to wait for the return, if you want a refund for the goods which you ordered. this approximately takes up to six weeks due to parcelforce. I am afraid.
28 Aug 2023
Verified review
Product excellent. However, we had to pay additional VAT bill to have items delivered despite having already paid this to sellers. Can you please make it clearer to import handlers that VAT has already been paid? I’m reclaiming from HMRC. Wish me luck.
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Answer by louis-moto.co.uk
29 Aug 2023
Dear Mrs.
Sorry that you received a customs bill. Please send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help.
Your Louis Team
CS
Craig S.
Hertford
21 Aug 2023
Verified review
Normally I will rate Louis equipment as 5 star ,however this time I am afraid I will only rate it as 3 stars. Reason being the advert for the TIGRA fitclic is misleading. , I purchased the amourshield expecting it to be a complete cover,but instead it's just the front part of the unit.see photo
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Answer by louis-moto.co.uk
23 Aug 2023
Thank you very much for the review.
The product description and the accompanying illustrations convey more at first glance than you then get.
There is a brief note in the description that could be clearer.
We will pass this on to the colleague responsible and, if necessary, the product presentation will be optimised.
Greetings from Hamburg - Your Detlev Louis Team
18 Dec 2023
Verified review
Good selection and price, relatively slow shipping. You can't see the final cost to you until after the payment point, which is just a way the shop online is setup. Please improve
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Answer by louis-moto.co.uk
18 Dec 2023
Thank you for your review.
Delivery is made from Germany, usually directly from the main warehouse in Hamburg.
A delivery time of around one week results from customs clearance, in your case it only took 5 days.
The final price is calculated from the value of the goods with the postage costs directly in the shopping basket, which works quite well in our online shop.
Only in the case of extra customs duties do our customers from Great Britain have to contact us once to settle them.
Greetings from Hamburg - Your Detlev Louis Team
7 Oct 2023
Verified review
I have still not received the goods as yet. They were delayed in UK custom for a week. Hopefully the helmet will arrive soon
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Answer by louis-moto.co.uk
9 Oct 2023
Thank you for your review.
Your package is currently in delivery. You should receive the package in the next few days.
25 Sept 2023
Verified review
I have not yet recieved my parcel,look on dhl website and its going through uk customs on 19/09/23 and no updates since then?
Updates frequently would be good
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Answer by louis-moto.co.uk
25 Sept 2023
Thank you for your rating.
You will certainly receive a letter shortly regarding the customs clearance of the parcel.
In that case, we would ask you to lay out the customs charges. Afterwards, please send us the proof of payment via e-mail and we will immediately arrange the settlement with the means of payment you originally used.
We would like to apologise for the additional waiting time and the extra effort.
Regards from Hamburg - Your Detlev Louis Team
30 Jun 2023
Verified review
Slow on updates
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Answer by louis-moto.co.uk
3 Jul 2023
Dear Sir
Please excuse the long response time. We have forwarded your request and will deal with it as soon as possible.
Your Louis Team