louis-moto.co.ukReviews:
864 reviews in the last 12 months6,395 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
Read more
Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Read more
Reviews for louis-moto.co.uk
30 Jun 2023
Verified review
Report review
26 Jun 2023
Verified review
Report review
24 Jun 2023
Verified review
Report review
24 Jun 2023
Verified review
Report review
19 Jun 2023
Verified review
Report review
17 Jun 2023
Verified review
Report review
15 Jun 2023
Verified review
Report review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Report review
10 Oct 2023
Verified review
Stop advertising in the UK
Either stop advertising in the UK, or make it much more clear that not only are your "competitive prices" so competitive because there's a chunk of import costs to add, but also the time it takes for the delivery to arrive is massively impacted by the antiquated Royal Mail importation service you choose to use, meaning the items are held in customs awaiting a hard copy letter arriving at the customers home address, only then to find out there are importation costs to pay. Then, when the CUSTOMER dares to complain, you attempt to externalize this problem, intimating it's the CUSTOMER'S fault for leaving the EU. Absolutely shocking service, so I instead bought the same item for cheaper in the UK with a next-day delivery...
Report review
11 Dec 2023
Verified review
item never arrived
DHL International handed over to parcel force who didnt wait for the door to be answered and put a blank card through the door.
no re delivery occured, through the parcel tracking i discovered they delivered my parcel to a collection point which no one can help me locate as parcel force dont accept calls and the automated service doesnt accept the DHL tracking number.
one lost parcel, no refund. ill stick to local bike stores such as J&S and sportsbikeshop
Report review
20 Jun 2023
Verified review
Customs issues not made clear before at any point until I got a letter from the courier
This has been a disappointing experience. It was not made clear to me that delivery would take so long and that there would be customs issues. I ended up having to lay out a further £130.76 to get my item delivered and so far have not been reimbursed. If I had not paid the customs duty, who knows when I would have received my goods. Definitely not worth it for us in England to buy from the EU anymore.
Report review
29 Aug 2023
Verified review
Beware says customs paid but isn't.
My order was meant to be customs cleared,I then get a letter from delivery agent asking for nearly£50 to get item,I contacted them to be told pay it and claim back,I contacted with details and shed for them to pay as I didn't want to go through trying to get my money back, initial email was quick then sent 3 more with no reply.
Report review
Answer by louis-moto.co.uk
29 Aug 2023
Thank you very much for your feedback. Your concern has been forwarded and still is in progress. But it probably will not be possible to pay the custom charges for you. You would need to wait for the return, if you want a refund for the goods which you ordered. this approximately takes up to six weeks due to parcelforce. I am afraid.
28 Aug 2023
Verified review
Product excellent. However, we had to pay additional VAT bill to have items delivered despite having already paid this to sellers. Can you please make it clearer to import handlers that VAT has already been paid? I’m reclaiming from HMRC. Wish me luck.
Report review
Answer by louis-moto.co.uk
29 Aug 2023
Dear Mrs.
Sorry that you received a customs bill. Please send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help.
Your Louis Team
22 Jun 2023
Verified review
£69 in import taxes.
Wasn't clear when buying the boots that when exported to the UK that i/customer would have to pay an additional £69 on top for import taxes which would have made it cheaper to buy from a UK supplier.
Report review
14 Jul 2023
Verified review
I have received a customs charge and after several emails and a phone call i am still awaiting the refund of £83. If you want good reviews i suggest you act more quickly to refund these and respond to emails quicker. Im not very happy !!!!!!!! I await the refund in another 10 days i have just been informed after several attempts to get an answer !!!!!!!!!!!!!!!!!!!
Report review
Answer by louis-moto.co.uk
17 Jul 2023
Thanks for your opinion
We have forwarded your request on 13.07.23. You will receive the refund this week.
23 Jun 2023
Verified review
Faulty Carberg Driod helmet. Took two weeks to accept fault. Without consulting customer for a replacement. Just refunded the item price without refunding the shipping cost. I have to email to get the shipping cost back. Replace the order again and wait for another two weeks to get the helmet. A order ended up taking me more than 4 weeks to get a helmet I can use.
Report review
Answer by louis-moto.co.uk
6 Jul 2023
Thanks for your review.
We are very sorry that you had a bad experience with our service.
Nevertheless, we hope that we can continue to count you among our customers.
Best regards,
Your Louis team
3 Jul 2023
Verified review
Ordered 2 weeks ago, not arrived, just been told I have to pay customs charges to release the goods from impound, no communication from the supplier. Slow reply to any messages just left in the dark to fend for myself. They say " pay the charges to release the goods and we will refund you" absolute shambles. German efficiency? Don't think so!
Report review
26 Jun 2023
Verified review
Ordered a Cardo Packtalk Neo duo system with all VAT and duty included in the price as stated on the website. Item should’ve been received three days ago and then I get a letter in the post from delivery company that I owe £93! There was no prior communication and I still haven’t received any help on the matter.
Report review
Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
10 Jul 2023
Verified review
Good company, good product seriously let down by the delivery company it uses. To add insult to injury, having paid £8.00 up front. for delivery, I had to go to a depot and pay £58.00 extra to get my parcel. Pleased with the product not the after service. Sent an E mail to advise the company had no response.
Report review
Answer by louis-moto.co.uk
10 Jul 2023
Dear Sir
Unfortunately, we are not on the same day with our mails. We replied to your email today. Thank you for your patience.
Your Louis Team
CS
Craig S.
Hertford
21 Aug 2023
Verified review
Normally I will rate Louis equipment as 5 star ,however this time I am afraid I will only rate it as 3 stars. Reason being the advert for the TIGRA fitclic is misleading. , I purchased the amourshield expecting it to be a complete cover,but instead it's just the front part of the unit.see photo
Report review
Answer by louis-moto.co.uk
23 Aug 2023
Thank you very much for the review.
The product description and the accompanying illustrations convey more at first glance than you then get.
There is a brief note in the description that could be clearer.
We will pass this on to the colleague responsible and, if necessary, the product presentation will be optimised.
Greetings from Hamburg - Your Detlev Louis Team