louis-moto.co.uk

Reviews:

Items purchased were considerably cheaper than UK price. Delivery was quick considering the package came from Germany and had to go through customs. As promised by Louis Moto, customs charges were refunded in full. Would purchase again from Louis.

Good website, good product, took time to arrive because of the tax in UK that need to be pay. Still waiting for a response for the company regarding tax payment back ( 2 emails no response) that why I put only 4 stars

Great customer contact, fast delivery, all customs charges refunded in full as promised on their website within a week of notifying them of the amount. If you live in the UK you don’t have to worry about that, pay the customs charge promptly so you can get your parcel, let Louis Moto how much you paid and send screenshots of the proof of payment and it’s all sorted.

I am sure the item is fantastic. I just have not seen it because I have yet to receive the order. It got stuck at UK customs and I had to pay an additional £50 in VAT + custom duty fees, despite having paid VAT at the origin already. I wish you would warn your UK customers that additional fees were due. The total cost made importing from you no longer cost effective. The delay in delivery meant that when it will finally arrive, it will then have to be shipped to a different address at my own cost, as I will no longer be at the address I had given initially. overall, a net loss of both time and money.

5* but UK customs can't read the GB VAT was paid as shown on the paperwork. However there is no phone number or web site to challenged them! My words a bunch of incompetent people. (possibly non British workers!). Louis gave reimburse the money but the customs duty was 0.35 pence plus the vat and £12 for the privilege! Bastards!

Absolutely perfect took a couple of weeks to get here all fitted to the helmets and they refunded the customs charges within about four days

What attracted me to Loius was the price, even after allowing for taxes etc it was still a very good price , THEN I noticed their guarantee that prices included any taxes etc so I was extremely pleased. Delivery even across the xmas period was rapid, less than 5 days

Absolutely super efficient ordering, great prices and amazing service. I ordered in the UK and Parcel Force delayed delivery adding VAT and duties - Louis kept absolutely to their word and refunded me immediately. Much cheaper than buying in the UK and not much slower delivery. Highly recommended.

The ordering process was easy and straightforward but unfortunately the delivery process was not. Initially the tracking system informed me of when the order has been shipped and it's progress through Germany via DHL however it was a different story when it reached UK customs. Royal Mail informed me that there was likely to be import charges to pay due to the value of the order (despite Louis stating on their system that the price seen on their website was the price you pay and that all customs charges are handled by them). Unfortunately I had to pay a significant fee in order to received the item. This meant that I had to send copies of all the paperwork to Louis and then they refunded the charges. There must be a better way.

Great communication at all times throughout the purchase and delivery with good prices on goods and rapid arrival

The service and paying for it was brilliant. The customs charge I was aware I had to pay it and I would receive a full refund of this charge. The bad part is trying to recover the charge from yourselves sorry. I'm still waiting. ......

I ordered a metric socket set having seen it advertised in the Motor Cycling News. Straightaway I had good, clear communication and received the item within a reasonable timescale undamaged. I am pleased with the overall experience and would not hesitate to order other items from them,.

Good choice of items on sale. Prices of items on sale were great value.. Easy use of website and checkout.. Didn't get charged with import duty (UK) but it's refreshing to know that Louis Moto will reimburse for it if you are charged.

The Heinz nano rear lights I ordered arrived swiftly to GB from Germany and Louis also refunded my customs charge. I can’t fault these guys at all, absolutely superb and a pleasure to deal with.

I have bought from you before parts sent on time and well wrapped, you sat you pay customs and vat back and ture to form I have the money back so thankyou very much ,would not hesitate to buy from you again.

I've dealt with Louis store for several years and I've says found them be Quick and efficient , and their selection items either for my self or my machine ! Have always been well made and value for money, their customers service is also first class.

The rev counter fitted almost perfectly in place of the original, broken, analogue meter, in a Mototrans Ducati. See picture. Much less expensive than getting the original meter repaired. Good clear instructions provided. Looks good quality, but not yet tested in operation.

Easy to order, quick delivery and the customs charge of £70 was refunded. Great quality product

5 stars for product and excellent customer service communication will definitely buy again and recommend to my biker friends. Bought a universal screen and Caberg Rust helmet , the screen fitted perfectly on my Valkyrie 1800

the overall experience was good. just took a while to refund my customs fee. i don't know if that time is normal though for the process though