Review summary
Customers consistently praise the fast and reliable delivery, even for international orders, as well as the responsive and helpful customer service. Many highlight excellent value for money and competitive pricing compared to UK retailers, with product quality noted for its fit, durability, and ability to meet expectations. The website is generally considered easy to use, with a smooth ordering process, and clear, prompt communication is often commended. Some customers experience delays or confusion related to customs charges, including a lack of upfront clarity, and occasional processing delays. While most find customer service effective, a few mention slow responses or unresolved issues. There are also rare reports of communication lapses and confusion about fees or item details during the ordering process.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewslouis-moto.co.uk
(9)
(5)
(2)
(7)
(247)
Verified
My Alpinestars textile jacket fits me well. The sizing chart was comprehensive but it was customer feedback that persuaded me to go for a size larger than I would normally wear - and it fits!
I had to pay customs duty (£72) which seems grossly unfair to Louis and caused a delay of a few more days. Louis have promised to refund this to me so there’s no loss to me personally. Thanks Louis!
Verified
Absolutely super and refunded VAT immediately
Absolutely super efficient ordering, great prices and amazing service. I ordered in the UK and Parcel Force delayed delivery adding VAT and duties - Louis kept absolutely to their word and refunded me immediately. Much cheaper than buying in the UK and not much slower delivery. Highly recommended.
Verified
The ordering process was easy and straightforward but unfortunately the delivery process was not.
Initially the tracking system informed me of when the order has been shipped and it's progress through Germany via DHL however it was a different story when it reached UK customs. Royal Mail informed me that there was likely to be import charges to pay due to the value of the order (despite Louis stating on their system that the price seen on their website was the price you pay and that all customs charges are handled by them).
Unfortunately I had to pay a significant fee in order to received the item. This meant that I had to send copies of all the paperwork to Louis and then they refunded the charges.
There must be a better way.
Reply from louis-moto.co.uk
Dear Sir,
From our side, we only garant
A refund of customs fees is the only solution we have found to address the obstacles imposed by the UK. We clearly state this on our British portal. While this solution is far from ideal — both for our clients and for us — we do reimburse the customs charges and strive to process these refunds as quickly and smoothly as possible.
Verified
Great communication at all times throughout the purchase and delivery with good prices on goods and rapid arrival
Verified
Very Satisfied
I ordered a metric socket set having seen it advertised in the Motor Cycling News. Straightaway I had good, clear communication and received the item within a reasonable timescale undamaged. I am pleased with the overall experience and would not hesitate to order other items from them,.
Verified
The service and paying for it was brilliant.
The customs charge I was aware I had to pay it and I would receive a full refund of this charge. The bad part is trying to recover the charge from yourselves sorry. I'm still waiting. ......
Verified
Good choice of items on sale. Prices of items on sale were great value.. Easy use of website and checkout.. Didn't get charged with import duty (UK) but it's refreshing to know that Louis Moto will reimburse for it if you are charged.
Verified
The Heinz nano rear lights I ordered arrived swiftly to GB from Germany and Louis also refunded my customs charge.
I can’t fault these guys at all, absolutely superb and a pleasure to deal with.
Verified
I have bought from you before parts sent on time and well wrapped, you sat you pay customs and vat back and ture to form I have the money back so thankyou very much ,would not hesitate to buy from you again.
Verified
I've dealt with Louis store for several years and I've says found them be Quick and efficient , and their selection items either for my self or my machine !
Have always been well made and value for money, their customers service is also first class.
Verified
Mikes Ducati
The rev counter fitted almost perfectly in place of the original, broken, analogue meter, in a Mototrans Ducati. See picture. Much less expensive than getting the original meter repaired. Good clear instructions provided. Looks good quality, but not yet tested in operation.
Verified
5 stars for product and excellent customer service communication will definitely buy again and recommend to my biker friends. Bought a universal screen and Caberg Rust helmet , the screen fitted perfectly on my Valkyrie 1800
Verified
Hidden customs charge refunded
Easy to order, quick delivery and the customs charge of £70 was refunded.
Great quality product
Verified
the overall experience was good.
just took a while to refund my customs fee. i don't know if that time is normal though for the process though
Verified
What a fantastic product,strong & sturdy. Fantastic price & I was kept well informed about delivery. Delivery was very fast. Whenever I need anything else I will be using you. Thank you & best regards Martin. 👌
Verified
A1 item that fitted perfectly, quick postage too. Definitely recommended company.
Verified
Everything was smooth great contact and the product is brilliant 5 star service
Verified
Absolutely no problems . Only issue i had was with British border force / customs charging me a further £47 ( €53) until they'd release them . Wasn't happy about that . So that woukd definitely put me off further purchases.
Not your fault. Just a stupid system
Verified
Great service etc.
Great service. Fast delivery. A great biking company to deal with.
Verified
We've been buying from Louis since mid 2000's and always been satisfied with the quality of the products. The woolly neck warmers i bought this year as a Christmas present for my family were highly appreciated 😄
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
louis-moto.co.uk
Visit websiteAbout
louis-moto.co.uk
This company has linked Trusted Shops profiles.