louis-moto.co.ukReviews:
833 reviews in the last 12 months6,364 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
11 days ago
Verified review
Asked to rate my experience and how I feel about the product before it has arrived. Rubs it in the DHL are rubbish! it has been nearly two weeks and my parcel has not even left Germany.
Update: Parcel has arrived. 2 Weeks delivery time. I'm disappointed to find the Visor is not in perfect condition. It should be NEW. But it looks scuffed, scratched on front middle like it's used or stored badly.
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30 Mar 2024
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You advertise as .co.uk store but NOT
You advertise as .co.uk store but AFTER I ordered discovered you are not a UK shop. My goods have been delayed in Customs and are now subject to another £70 charges - making service poor and price expensive. Would never use again!
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Answer by louis-moto.co.uk
4 Apr 2024
Thanks for rating us .
We do not advertise that we are a uk shop, only the language is translated into english, we are a german company. We are sorry that you have to pay customs duties again.Please contact us for a refund
22 Mar 2024
Verified review
UK import duty is not included before despatch of items.
Your website states that import duty to Great Britain is covered before despatch. This is not the case and I am now expected to pay the duty and recover my costs. If I knew this I would never have placed an order.
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Answer by louis-moto.co.uk
22 Mar 2024
Thank you for your rating.
We are truly sorry for the inconveniences this may have caused you.
We refund any applicable customs charges on your order.
If the total value of an order exceeds £135, additional import duties will be charged to the recipient.
However, we give a full refund of the expenses to your original payment method.
Kind regards,
Your Team at Louis Moto
28 Mar 2024
Verified review
You didn't explain that I would have to pay an extra £65 for customs to Royal mail you need to make it more clear so people can make a decision very pleased with jacket
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Answer by louis-moto.co.uk
2 Apr 2024
Thank you for your review.
Basically, you only have to pay the customs fees for the release of the parcel, we will then process a compensation for these fees for the customers concerned.
We will contact you directly to clarify this matter.
Greetings from Hamburg - Your Detlev Louis Team
26 Feb 2024
Verified review
Great Service Let Down by Its UK Courier
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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14 Mar 2024
Verified review
Good prices and stock, allow for customs charges to UK.
Good stock held and good priced, because I couldn't find the specific mounting plate in stock anywhere else. Delivery took 2 weeks to the UK but I had to pay just over £100 in customs charges before it was released to me in the UK.
I wasn't aware of this since I don't order stuff often and not really Louis motorrad's fault, although a warning of customs charges and rough estimate of costs would have been nice. For me I had to pay an extra 25% of the purchase price on customs charges so any money I saved on this site didn't matter anymore.
Products all as described, Givi topbox all mounted to the bike with no issues.
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4 Mar 2024
Verified review
Confusing policy for customs charges
Confusing policy regarding the refund of customs charges: sometimes Louis pays for them, sometimes they ask the customer to pay for them and then refund the customer. However, it's not clear which case applies when and it's not clear how long they will take to process the refund to the customer, if they ask the customer to pay.
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26 Feb 2024
Verified review
Had some issues with delivery but it was more down to DHL than Louis. Screen was great and the best price I managed to find at the time. The packaging however wasn't great as it wasn't sealed and the edges of the screen protruded at the sides of box. Screen was unaffected by this though. Communication was excellent however so overall I'm happy with purchase and service
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8 Mar 2024
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Bought a Schuberth C5 - Master Yellow. I have to say the customer service is out standing. I live in the UK and was ask by Parcel Force to pay the import tax. contacted Louis customer services and they refunded the import tax to me with in a couple of hours! Really pleased with the helmet, it was £120 cheaper than anywhere in the UK. Outstanding
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22 Feb 2024
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Ordered the sw moto pannier adapters early hours of Monday morning, they turned up on the Thursday afternoon having come all the way from Germany to the uk , excellent service, would definitely recommend and I wouldn't hesitate to use there services again
Thank you so much
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7 Mar 2024
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Ordered a couple of items for my bikes and the service was great. The value was great as well. They were dispatched quickly and I was informed throughout the whole process. Overall a excellent company to deal with would use them again and recommend them to anyone . Thanks ,
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18 Mar 2024
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Very good product, delivery was good and the company kept me up to date with transport, duties paid before you receive the goods in the UK, which is great too ,no need to panic about import tax this company looks after you all the way
Outstanding thank you
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14 Mar 2024
Verified review
Very nice Puig leavers
Thanks guys, great service, parts turned up quickly and well packaged.
A pair of Puig leavers for my S1000R
They are very well made and look and feel fantastic on my bike!
I would definitely recommend using Louis moto for some great products and service.
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22 Feb 2024
Verified review
Great prices Quick delivery
Used this site before and really satisfied. This time I orded Oil and a Back Pack. Both items arrived as described. The price for both was Very compettitive, and delivery was very quick. I would definitely use this site again. Thank yomu Louis-Moto.
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16 Mar 2024
Verified review
Easy to order and goods arrived quickly. If I had any issues maybe its the size of box used for shipping 1 pinlock fitting, it was huge, this is what shoved up posting prices I think. But either way trustworthy site.
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22 Feb 2024
Verified review
Great product and experience!
Great communication. Love the helmet, perfect fit, love the fact it came with an additional dark visor and pin lock anti fog screen. Only down side was having to pay UK VAT before Parcel Force would deliver it.
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29 Feb 2024
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Customs problems
Great service from yourselves but unfortunately the customs in the UK charged me again for the VAT even though it states on your paperwork it has already been paid.
Otherwise great service and product.
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17 Mar 2024
Verified review
Good service
Website is easy to navigate, and when I phoned with a question about the refunding of customs costs for export into the UK, the staff were helpful and informative, both by email and over the phone.
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1 Mar 2024
Verified review
Excellent service and communication from the start of placing my order to the item being delivered to the UK within 7 days. Would highly recommend this seller for any purchase.
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9 Mar 2024
Verified review
Because your well-priced,the item come well packaged and you have a good honest attitude to people who buy from abroad,awesome shop will buy again,thank you
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