Review summary
Many customers appreciate the fast delivery of their orders and highlight the durability, comfort, and safety of the products, especially for children. The ease of use, assembly, and installation is often praised, with most finding the process straightforward. Some customers also find added value in the included accessories and features. There are, however, several reports of missing or damaged items upon delivery, leading to disappointment. Customer service receives mixed feedback, with some users frustrated by slow or unhelpful responses. Product quality is inconsistent for a number of buyers, and there are specific complaints about the design and usability of certain accessories such as the parasol. A few customers also mention minor difficulties during assembly or installation.
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Lovely warm and well made
After initially not having a clue how to attach, I worked it out, and since have kept my hands lively and warm, not too bulky well made and well worth the money to keep warm
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We ordered a car seat and it was received with the box damaged. We reported this straight away but you have not responded or contacted us We have not opened the package as we want to know if it is safe to use considering the severe damage to the box. Very poor customer service. We have been unable to use the product and are unable take the hold in the car as he has outgrown his existing seat, which was the reason for purchasing your product.
Reply from www.maxi-cosi.co.uk
Thank you for your message, and please accept our sincere apologies for the concern and frustration this situation has caused.
We are very sorry to hear that your order arrived with damage to the outer packaging. We completely understand your hesitation in using the product and the inconvenience this has caused, especially given the urgency of needing a suitable seat.
We would like to reassure you that we have been in contact regarding your case and have resent our previous communication please may we kindly ask that you check your spam or junk folder, as it may have been filtered there.
The safety of your child is our top priority, and we would never advise using a product if there is any risk it may have been compromised. Once we can confirm the condition with you, we will ensure the most appropriate resolution is provided as quickly as possible.
If you are able to reply to our latest email or share images of the packaging and product, this will help us resolve this for you without further delay.
We truly appreciate your patience and are committed to putting this right for you as quickly as we can. Team Maxi-Cosi
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The worst procurement ever
I purchased a seat over a week ago and it wasn't dispatched yet. I called customer service 3 times (!), emailed you 4 times, supplied proofs of the payment and purchase confirmation, and... NOTHING. The seat was not dispatched yet. Pathetic.
Reply from www.maxi-cosi.co.uk
Thank you for bringing this to our attention, and I’m very sorry to hear about your experience so far. I completely understand how frustrating this must be, especially after reaching out multiple times.
Please be assured that we are actively looking into this matter as a priority. Your order and previous contacts have been noted, and we are currently liaising with the relevant team to understand the delay in dispatch and ensure this is resolved for you as quickly as possible.
We truly appreciate your patience while we investigate, and we will provide you with an update shortly. In the meantime, we sincerely apologise for the inconvenience caused and the lack of communication you’ve experienced.
Thank you again for your patience while we work to put this right. Team Maxi-Cosi
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Excellent purchase for grandaughter.
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Missed items in order
Missed half of my order, still haven’t received it despite taking my money.
Reply from www.maxi-cosi.co.uk
We are sorry to hear that part of your order hasn’t arrived yet, we completely understand how frustrating that must be.
We want to reassure you that we are actively looking into the missing parcels with our delivery partner to find out exactly what’s happened. We’re working to resolve this as quickly as possible and will keep you updated every step of the way.
Thank you for your patience while we investigate this for you we’ll make sure this gets sorted. Maxi-Cosi Team
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Quick delivery, very happy with the new wheels for the Zélia pram, super easy and quick to swap it as well.
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Easy to fit in seat
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Worth to buy
It is good and breathable car seat. My son liked it and started to see broader view out of the windows.