havanahouse.co.uk
Reviews:

1,609 reviews in the last 12 months19,708 total reviews  

4.88
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

27 Jun 2023
 Verified review
Havana House were slow to process my orders and the cigars came dry and damaged. Customer service is non-existant. They almost never answer the phone or the messages. When they do, they are unhelpfull and bordering rude. I batch ordered cigars and requested next day delivery, for which I paid extra, only to wait more than a week for them to be sent. When I asked about the delay even though I paid for the next day delivery, I was told that the "next day delivery" only applies to the order after it leaves their shop. So there is no point in ordering next day delivery because they will take their time to process the order. I don't even think they have much stock. When I said that is not what "the next day delivery" should be, I was simply told by the lady in the shop "if you say so". Inefficient, low quality, awful customer service. Never again will I order anything from them.
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Reviews for havanahouse.co.uk

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12 days ago
 Verified review
The personal service was great, as a first time customer, an effortless journey. The downside was delivery, shocking. Paid extra, but turned up on Sunday. Nevertheless despite the delay cigars fresh and a great smoke. Thank you
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4 Jun 2024
 Verified review

The best shop

Although I still wish they'd find a new supplier for Marlboro tobacco, I still think this is the best tobacco shop around. I so wish I wasn't housebound so that I could physically visit the shop as I used to.
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6 days ago
 Verified review

The best tobacco shop around.

I DO still wish they found another Marlboro supplier but I also think this is the best tobacco shop around. Decent prices, excellent customer service, prompt delivery. What more could you ask?
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GB
Gary B.
Falkirk
30 May 2024
 Verified review

Best of the best.

Best of the best say's it all really leaves it there.bring the prices down lol but that's the government not the sellers.really that much tax mmmm.i leave it there.Cook Dude ☺️😎🏴󠁧󠁢󠁳󠁣󠁴󠁿🌹😎
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31 May 2024
 Verified review
Always helpful and polite service is very good especially when you use first class delivery sometimes things get lost or damaged in transit they always send new no questions asked
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28 May 2024
 Verified review
I’m very happy with the service Havana House provide. I can’t think of any improvements, apart from price, but they’re already competitive with other online sellers
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5 days ago
 Verified review

Won't buy cigars from anyone else!

I love havanna House. Always a fast despatch and delivery and the points you can build up are great for money off. Wouldn't use anyone else for cigars.
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5 days ago
 Verified review
Havanna House is so good in terms of service quality, cigar choice and delivery speed I can’t think of anything to do different. Always my go to.
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10 days ago
 Verified review
Very prompt dispatch and delivery. Reasonable prices and I like the point system which saves you money. Thank you for your very good services.
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2 Jun 2024
 Verified review
Great selection of Cigars and Spirits, friendly staff. Enjoyable events and quick postage if ordering online.
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3 days ago
 Verified review
service its great delivery fast, cigars quilty at the peak of conditions, packages are well protected.
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7 Jun 2024
 Verified review
As always quick delivery and good selection of cigars that I like! Its my usual cigar buying shop now
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10 days ago
 Verified review
Great range of products and great prices. Quick delivery and fantastic service. Highly recommend.
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25 May 2024
 Verified review

Cubans to your doorstep .

Great selection. Packed with care and dispatched quickly. Will definitely be a retuning customer.
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4 Jun 2024
 Verified review

Great quality products with fantastic packaging

Great quality products. Very fast and secure shipping arrived with no issues and well packaged
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9 days ago
 Verified review
Excellent service, my cigars arrived safely like always, highly recommend Havana house.
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WC
Wayne C.
Southampton
31 May 2024
 Verified review
Huge selection of great quality products to choose from, good service always provided
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TT
Terry T.
Hailsham
26 May 2024
 Verified review
Havana House had so the tobacco I wanted to order and delivered it free very quickly
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10 days ago
 Verified review
Great range of quality cigars that are always delivered on time and well packaged.
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7 Jun 2024
 Verified review
Client friendly service, efficiency, secure delivery, excellent quality of product!
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