Reviews for havanahouse.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,037 Trusted Shops reviews collected in the last 12 months.
In total, havanahouse.co.uk has already collected 1,714 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/10/2018
Date of order
14/10/2018
21/10/2018
excellent quality and flavour, superb cutomer service and rapid delivery.
5.00
Excellent

Date of publication
21/10/2018
Date of order
10/10/2018
21/10/2018
No complaints
5.00
Excellent

Date of publication
20/10/2018
Date of order
13/10/2018
20/10/2018
Excellent Service
5.00
Excellent

Date of publication
20/10/2018
Date of order
29/09/2018
20/10/2018
I've placed half a dozen orders with them now and they've been perfect every time. Shipping time is fantastic and predictable, good packaging, products are genuine and perfect. I use them exclusively now, rather than popping to the shop. I haven't needed to contact them but the order updates are emailed through really quickly. The same-day dispatch is great too. Really reliable, thanks so much
5.00
Excellent

Date of publication
19/10/2018
Date of order
12/10/2018
19/10/2018
From placing the order to delivery by Royal Mail is an excellent service.The website advises when the order will be picked, dispatched and a provisional arrival date. Plain packaging and signed for.Can't fault it, second time I have ordered and both times my order arrived like clockwork no problems at all.
5.00
Excellent

Date of publication
19/10/2018
Date of order
12/10/2018
19/10/2018
A good price with prompt and efficient service.
5.00
Excellent

Date of publication
19/10/2018
Date of order
12/10/2018
19/10/2018
Arrived as described in good. No way to track delivery.
4.67
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Smooth
5.00
Excellent

Date of publication
18/10/2018
Date of order
10/10/2018
18/10/2018
Good service
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Excellent
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
I find Havana house excellent from start to finish.
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Very good
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Very fast despatch. Trusted seller.
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Excellent and prompt service.
5.00
Excellent

Date of publication
17/10/2018
Date of order
09/10/2018
17/10/2018
Good
5.00
Excellent

Date of publication
17/10/2018
Date of order
09/10/2018
17/10/2018
On line ordering and shipping is excellent
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Thanks
5.00
Excellent

Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Brilliant
5.00
Excellent

Date of publication
12/10/2018
Date of order
04/10/2018
12/10/2018
Excellent customer service and fast delivery
5.00
Excellent

Date of publication
11/10/2018
Date of order
01/10/2018
11/10/2018
Products arrived a day later than had paid for, but they were still very high quality and exactly as described. I will certainly shop here again.
4.33
Good

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
As usual great service and prompt delivery
5.00
Excellent

Date of publication
10/10/2018
Date of order
26/09/2018
10/10/2018
Excellent products.
4.33
Good

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
Good prices and quick delivery. Amazing service
5.00
Excellent

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
Great quality and quick delivery. Parcel was well packaged too.
5.00
Excellent

Date of publication
10/10/2018
Date of order
01/10/2018
10/10/2018
very happy with prodduct and service
5.00
Excellent

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
Prompt delivery,quality poduct.
5.00
Excellent

Date of publication
10/10/2018
Date of order
02/10/2018
10/10/2018
Smooth order and delivery.Happy with goods and will use this site again.
5.00
Excellent

Date of publication
10/10/2018
Date of order
02/10/2018
10/10/2018
Very pleased with the product
5.00
Excellent

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Excellent service, efficent and great packaging
5.00
Excellent

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Ordered then dispatched so all good.
4.33
Good

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Excellent service and delivery was only 2 days from placing the order. Will definitely be coming back to this supplier for future orders.
5.00
Excellent

Date of publication
09/10/2018
Date of order
24/09/2018
09/10/2018
I still haven’t received my ordered and its passed my wedding date. So I had to pay more money to buy single cigars, so my guests all had a cigar at our wedding. Please chase up and send them or refund. Many thanks. Danielle Blackwell
1.00
Very Poor

havanahouse.co.uk replies: 10/10/2018
Your order was sent on 24/9. Royal Mail tried to deliver on 25/9 but no one was available and the parcel hasn't been collected from your post office. Please call us in future +44 (0) 203 884 0006 and see how we deal with an issue before leaving a one star review, it reflects badly on you.

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Excellent quality and very fast delivery Thanks
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Love the cigars. Come well packaged and with a speedy delivery time.
5.00
Excellent

Date of publication
08/10/2018
Date of order
30/09/2018
08/10/2018
Excellent as usual
5.00
Excellent

Date of publication
08/10/2018
Date of order
30/09/2018
08/10/2018
great
5.00
Excellent

Date of publication
08/10/2018
Date of order
30/09/2018
08/10/2018
Great
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Amazing service and products
5.00
Excellent

Date of publication
08/10/2018
Date of order
30/09/2018
08/10/2018
Very good would order again
5.00
Excellent

Date of publication
07/10/2018
Date of order
29/09/2018
07/10/2018
Dear reader,
Your service fulfilled all my expectations. Many thanks and I look forward to using your services again in the not too distant future.
Doug Baker
5.00
Excellent

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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