Reviews for havanahouse.co.uk



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 700 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,048 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Fast delivery and usual excellent service
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Wonderful company amazing service I would highly recommend to anyone. Prices are equally good. Some of the best service I have had from a company. Big thanks
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Fantastic service, highly recommended
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
20/04/2018
Date of order
12/04/2018
20/04/2018
A very professional service.
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
20/04/2018
Date of order
06/04/2018
20/04/2018
The selection and ordering system is great. Just be carful because i ordered something that wasn’t in stock and was informed it would take 2 months to become available.
I changed the order to something that was in stock and had to follow up constantly to get updates on the shipment.
3.67
Good

havanahouse.co.uk replies: 22/04/2018
95% of our products online are in stock, in this case it was a £3000 Elie Bleu humidor that are made to order. We do warn of the delay in this product on our site. Because the item was shipped directly from the supplier our usual speed of update is slower as we have to wait for their reply.

Date of publication
18/04/2018
Date of order
11/04/2018
18/04/2018
Everything was an easy process
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
18/04/2018
Date of order
10/04/2018
18/04/2018
Nice
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
One of the very few things I actually enjoy, that arrives by post
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
Quick delivery got exactly what I ordered
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Excellent
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Excellent service, speedy delivery. Thanks
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Great service loved the backwoods thanks
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
15/04/2018
Date of order
08/04/2018
15/04/2018
Have order a few times and always had excellent service and fast delivery.
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/04/2018
Date of order
07/04/2018
14/04/2018
Topnotch
5.00
Excellent

havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Excellent service.
5.00
Excellent

havanahouse.co.uk replies: 14/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/04/2018
Date of order
05/04/2018
13/04/2018
Disappointed with order
2.00
Poor

havanahouse.co.uk replies: 14/04/2018
The customer didn't try to contact us by phone, email or live chat. So we have no idea why they are disappointed. We are here to help so please don't be like this customer. Just leaving a bad review is not constructive.

Date of publication
13/04/2018
Date of order
05/04/2018
13/04/2018
Fast shipping and always a great selection of cigars. Very well versed in their trade and offer suggestions when required.
5.00
Excellent

havanahouse.co.uk replies: 14/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
I've had a few orders now, everything is always absolutely tip top, with excellent packaging. Happy customer.
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Superb service once again and very helpful staff
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Good service
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2018
Date of order
04/04/2018
11/04/2018
Very good overall experience, very helpful and good customer relations
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2018
Date of order
04/04/2018
11/04/2018
Have visited several havana house shops and always found the staff friendly and helpful and the same can be said for their online store
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2018
Date of order
02/04/2018
10/04/2018
Great, thanks
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
09/04/2018
Date of order
27/03/2018
09/04/2018
Consistently reliable.
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
09/04/2018
Date of order
02/04/2018
09/04/2018
Good alround shop quick dispatch
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/04/2018
Date of order
01/04/2018
08/04/2018
Always dependable. Very happy with service and products.
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Very nice store :)
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Very nice store :)
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/04/2018
Date of order
24/03/2018
07/04/2018
A little hiccup with the courier but a quick call and it was all sorted to my satisfaction. Would not hesitate to place future orders.
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/04/2018
Date of order
31/03/2018
07/04/2018
Great service and very helpful
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/04/2018
Date of order
31/03/2018
07/04/2018
Excellent service, +never tried this product before really pleased. Can't wait to try another. Thanks.
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/04/2018
Date of order
30/03/2018
07/04/2018
Fantastic service and cigars came in ready to smoke condition
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/04/2018
Date of order
30/03/2018
07/04/2018
Good quality will buy more again
5.00
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
does what it says on the box
4.67
Excellent

havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
05/04/2018
Date of order
28/03/2018
05/04/2018
The only comment I will make is that my package contained someone else's invoice, with their phone number and email address. So obviously they will have my invoice and my information, careless packaging.
4.67
Excellent

havanahouse.co.uk replies: 06/04/2018
We pack everything by hand for quality checks, this is much better than an automated service as we can check the product to make sure it's perfect but once in a while there is the odd error. Sorry for the mix up with invoices, we will get in contact to make sure they are both destroyed. Thank you for your order.

Date of publication
05/04/2018
Date of order
29/03/2018
05/04/2018
Top sticks
5.00
Excellent

havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
05/04/2018
Date of order
27/03/2018
05/04/2018
Very happy with the service received.
5.00
Excellent

havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Good service delivery, a very nice and safe experience I was impressed.
5.00
Excellent

havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Very speedy service Would use again
5.00
Excellent

havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
On time. Excellent quality at a great
price.
5.00
Excellent

havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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