Reviews for havanahouse.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,313 Trusted Shops reviews collected in the last 12 months.
In total, havanahouse.co.uk has already collected 2,820 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/08/2019
Date of order
17/08/2019
24/08/2019
Really good quality cigars, and excellent delivery service get what you order really quick. I wouldn't order from anywhere else, you have my custom
5.00
Excellent

Date of publication
24/08/2019
Date of order
16/08/2019
24/08/2019
Great service as usual
5.00
Excellent

Date of publication
24/08/2019
Date of order
14/08/2019
24/08/2019
A first class service from start to finish.
5.00
Excellent

Date of publication
24/08/2019
Date of order
16/08/2019
24/08/2019
Excellent
5.00
Excellent

Date of publication
24/08/2019
Date of order
16/08/2019
24/08/2019
Great service
5.00
Excellent

Date of publication
23/08/2019
Date of order
12/08/2019
23/08/2019
I was able to find quality products that arrived with me quicker than I belived possible.
5.00
Excellent

Date of publication
22/08/2019
Date of order
15/08/2019
22/08/2019
Excellent service
5.00
Excellent

Date of publication
22/08/2019
Date of order
15/08/2019
22/08/2019
Great cigars
5.00
Excellent

Date of publication
22/08/2019
Date of order
14/08/2019
22/08/2019
Very good service
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
Easy checkout and super quick delivery.
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
Always a pleasure to select and receive Cigars from Havana House. Excellent website, selection, product quality and packaging.
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
I ordered the wrong item, but the problem was quickly rectified. Both the sales people l dealt with were helpful, and were eager to help solve the issue. I am now very pleased with the service l received and with the item l received. I will definitely shop with them again.
4.67
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
All good. Recommended
5.00
Excellent

Date of publication
21/08/2019
Date of order
13/08/2019
21/08/2019
nice, thank you
5.00
Excellent

Date of publication
21/08/2019
Date of order
13/08/2019
21/08/2019
Always on time and quality products. :)
5.00
Excellent

Date of publication
21/08/2019
Date of order
13/08/2019
21/08/2019
Cigars arrived on time and carefully packed.
5.00
Excellent

Date of publication
21/08/2019
Date of order
14/08/2019
21/08/2019
A good supplier, with good quality well kept products. A good service with prompt delivery.
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
Clear product pages,easy to place order,prompt delivery.
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
Good quality cigars all at reasonable prices very happy with service
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
Very good service
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
Got fed up of using other cigar websites like cgars. This was due to them not even being bothered to wrap a box of cigars properly. I moved over to havana house and the difference is incredible. It's nice to see a company that cares so much about the products they sell.
5.00
Excellent

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
Rapid free delivery
Well packaged
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Delivery was quicker than I expected - couldn't have been quicker by normal post. Very well packed as well.
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Perfect, thank you.
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Very efficient.
4.67
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Superb as always, cannot fault. Great care taken with packaging which is really appreciated. Even a temporary dehumidifier packet
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Great cigars great delivery charge and great delivery time
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
The cutter is not impressive and although not expensive i would have expected the quality to be better.
4.67
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Great cigars, hasty delivery.
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
As expected
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Everything is as it should be
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Very happy. Well packaged, order correct, fair prices. I'm no expert but the first four I've tried have smoked beautifully so I imagine that they must have been well stored.
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Excellent service and swift delivery. Highly recommended.
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Quick and efficient. Fresh n healthy product. Would recommend
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
A fine range of tobacco. Orders always received on time. Discounts available.
5.00
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
It is nice to see some people still do some real tobacco and provide excellent service. Well done. :-)
5.00
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Lovely cigars, great service thank you. Would highly recommend and will be using you again.
5.00
Excellent

Date of publication
15/08/2019
Date of order
07/08/2019
15/08/2019
GOODS YET TO BE SAMPLED - Know them well - superfluous
5.00
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
HH had run out of part of my order but called me very promptly to advise and offer an alternative
5.00
Excellent

Date of publication
15/08/2019
Date of order
06/08/2019
15/08/2019
First time I contacted them via email. I was getting quite fast replies. I was quite satisfied with that. Then they stopped replying all together which is quite uncalled for. The delivery was poor. I had to run from the post office to post office, called multiple people to get my package.

I would love if they improved the delivery system and reply to queries quicker via email.
3.33
Fair

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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