havanahouse.co.uk
Reviews:

1,575 reviews in the last 12 months19,248 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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4 Mar 2024
 Verified review
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
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19 Feb 2024
 Verified review
Amazing company that truly takes care of it customer and their orders, a refreshing feeling to feel valued as a customer. (Ordered a case that then went out of stock after ordering and to fix the problem sent 2 to make up the order and some complimentary cigars as way of apology. Outstanding service)
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HS
Heather S.
Stratford-upon-Avon
10 days ago
 Verified review

'Land's Tobacco' part of Stratford history

'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
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4 Mar 2024
 Verified review
First time user and it was a Great service! Quick delivery and professional. The only issue I would say is when my was delivered it was very slightly squashed but still smoked and tasted great. So maybe send them in a ridgid tube maybe to help reduce that. Thanks again 👍🏼
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2 days ago
 Verified review
Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
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12 days ago
 Verified review
The little shop in Bath is a treasure trove for premium cigar aficionados, so much nicer to choose from a humidor than online. Ailsa who runs it is always welcoming and full of information to help you make the best choice.
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5 days ago
 Verified review
I'm a continuous buyer, much trusted company. Everything from customer service, parcel packaging to arriving to my home is excellent. Highly recommend to new and seasoned smokers to try.
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6 days ago
 Verified review
First time i have used your shop & found it very good . The postage is very good & emails kept me up to date . I have recommended it to my friends . Regards Ian Gregory
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20 Feb 2024
 Verified review
You log on could be better in my opinion. As you can see from my past orders with you I can't get points because the system will not let me login with my pass word 🤔
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6 days ago
 Verified review
Gift purchase- easy process, full communication about order. Post office only part of service that was unreliable. Happy to come back, and recommend
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PT
Peter T.
Birmingham
4 days ago
 Verified review
Great Products, good prices, fast delivery! The website is easy to use and the payment system easy to use. Altogether, a great package! Excellent!
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4 days ago
 Verified review

Best tobacco shop.

I still wish they would find another Marlboro supplier so that I wouldn't have to buy it in bulk - but these are the best with a huge choice.
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8 days ago
 Verified review
I always get my cigars from havana house, nicely packaged for the journey. Any questions they have a whatsapp nunber and respond very soon.
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25 Feb 2024
 Verified review
Great quick service and quality product. Will continue to regularly purchase from here rather than buy standard high street tobacco brands.
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21 Feb 2024
 Verified review
Quick postage and packaged very well to preserve the integrity of the cigars. Nice and easy to navigate the website and great selection.
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8 days ago
 Verified review
Exceptionally good range of tobacco. Prompt and friendly service. Buying from them is a pleasant experience. Kindest regards, Jeff.
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22 Feb 2024
 Verified review

Brilliant selection of tobacco products and more

Brilliant selection of cigars, tobacco, spirits and more. The staff are super helpful and very knowledgeable.
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24 Feb 2024
 Verified review
You do not always respond to EMails ! But any mail-orders are processed very well, and arrive as expected.
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23 Feb 2024
 Verified review
Fast delivery, communicates all steps about product being delivered. Quality of tobacco second to none.
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8 days ago
 Verified review

Great Web Site!

Very informative web site. Easy online ordering, well packed and fast delivery. Highly recommend.
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