Reviews for havanahouse.co.uk



Excellent

4.86/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,273 Trusted Shops reviews collected in the last 12 months.
In total, havanahouse.co.uk has already collected 2,510 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/06/2019
Date of order
10/06/2019
17/06/2019
Very good service and quick delivery, I have used havana house a few times with no problems ,will you again in the future .
5.00
Excellent

Date of publication
17/06/2019
Date of order
09/06/2019
17/06/2019
We are very please with the cigars. Thankyou.
5.00
Excellent

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
I have been a customer for three years and I love your products. I get the cigars as gifts for my partner and he loves them
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
16/06/2019
Date of order
07/06/2019
16/06/2019
Delivered late, messed up my plans and cost me money.
1.67
Poor

havanahouse.co.uk replies: 17/06/2019
You ordered the item at 10:45pm on Friday night and went for standard delivery 2 - 3 day delivery. Your item was sent on Saturday and was with you by Wednesday. If you needed the item earlier than that it would have been best to pay for faster delivery. We can't match your unrealistic delivery expectations if you're not willing to pay extra for faster delivery.

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
Fantastic service and products
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Fast service, wrapped well
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Cigars arrived in promised timeframe, well packaged.
5.00
Excellent

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Asked a question about my delivery, didn’t get an answer from anyone despite having my contact details. When I received my order it was all good.
3.33
Fair

havanahouse.co.uk replies: 17/06/2019
If you ever have any questions it's best to call us and we can give you real time information from a real human.

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Good response time to emails.
4.67
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Good service, happy
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Excellent service
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
All good
5.00
Excellent

havanahouse.co.uk replies: 17/06/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/06/2019
Date of order
31/05/2019
14/06/2019
Excellent no problem with them
5.00
Excellent

Date of publication
14/06/2019
Date of order
06/06/2019
14/06/2019
Swift and easy. Used new on line ordering and much improved.
5.00
Excellent

Date of publication
13/06/2019
Date of order
05/06/2019
13/06/2019
Order as described, packaged well with a relatively quick delivery. Would use again.
5.00
Excellent

Date of publication
13/06/2019
Date of order
06/06/2019
13/06/2019
Greater selection of Rattrays pipe tobacco would be appreciated
4.00
Good

Date of publication
13/06/2019
Date of order
05/06/2019
13/06/2019
Best price and service on line market
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Have had marginally fresher’ Petit Churchills. But generally, I’m impressed. Thanks.
4.50
Excellent

havanahouse.co.uk replies: 17/06/2019
This all depends on our supplier, the cigars came in to us the day before we sent them out to you.

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Always excellent service and speedy delivery.
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Fast delivery, item perfect
5.00
Excellent

Date of publication
12/06/2019
Date of order
02/06/2019
12/06/2019
Delivery was good
4.00
Good

Date of publication
12/06/2019
Date of order
02/06/2019
12/06/2019
Great choice. Top quality stuff. Fast delivery. What else? Pleasure to business with.
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
I have purchased from Havana House several times on behalf of my father and all aspects of shopping and delivery have been absolutely superb. In addition the prices are better than you would find in stores, so another bonus.
5.00
Excellent

Date of publication
12/06/2019
Date of order
04/06/2019
12/06/2019
Excellent customer service
5.00
Excellent

Date of publication
12/06/2019
Date of order
03/06/2019
12/06/2019
Superb service
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Have used havanahouse.co.uk a couple of time now, never had a problem
5.00
Excellent

Date of publication
12/06/2019
Date of order
04/06/2019
12/06/2019
Great price but I think delivery could be a bit quicker but very good value for money money
3.67
Good

havanahouse.co.uk replies: 17/06/2019
Standard delivery is 2-3 days, this saves on money and makes our standard delivery great value. If you would like the items faster then you have to pay a little more for delivery.

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Excellent. Pleased to have found somewhere in the UK that has flavoured cigars. Fast delivery.
5.00
Excellent

Date of publication
11/06/2019
Date of order
02/06/2019
11/06/2019
Exalant service
5.00
Excellent

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Very good and fast service.Thank you very much
5.00
Excellent

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Good service good products
5.00
Excellent

Date of publication
11/06/2019
Date of order
03/06/2019
11/06/2019
Always perfect.
5.00
Excellent

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Paid for 1 to 2day delivery couldn't track it as I didn't get details. So should have received sat at the latest but didn't get them till Monday
3.00
Fair

havanahouse.co.uk replies: 12/06/2019
Orders are sent via Royal Mail with tracking details. You're always welcome to call and confirm tracking details if they do not come through.

Date of publication
11/06/2019
Date of order
03/06/2019
11/06/2019
Excellent service as normal.
5.00
Excellent

Date of publication
11/06/2019
Date of order
28/05/2019
11/06/2019
Always an easy transaction, prompt delivery, great quality cigars
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
Very helpful staff on the phone.Always polite and efficient.
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
I buy cigars for my son who is more of a connoisseur than me and he has been delighted with the quality of the cigars I have purchased so far. Service and delivery are excellent and I will be buying many more.
5.00
Excellent

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
Will be my regular mail order baccy shop from now on. Very happy with the service.
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
Ace
5.00
Excellent

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
Excellent service.
5.00
Excellent

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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