havanahouse.co.uk reviews | Read 15,556 havanahouse.co.uk reviews

Reviews for havanahouse.co.uk

4.84/5.00

Excellent

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3,343 verified reviews in the last 12 months

5 stars

92 %

4 stars

5 %

3 stars

1 %

2 stars

1 %

1 star

2 %

15,556 total reviews

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the most relevant positive review

7 months ago

Heath N. from Methil

My pipe tobacco arrived timeously and intact. The tobacco from this company is always very fresh and I am now working my way through the various packets that I purchased in order to find what tobaccos I like to smoke and also find out the ones that I do not like. So far, I am liking all the various tobaccos that I recently purchased. I am quite happy with the existing service that I receive from this company. I have used this company a number of times before and have not had any issues to raise with them. I do enjoy a quality of service when I purchase any goods online, keep up your good standards !

the most relevant critical review

2 months ago

Deal with problems 1! Last October I had a problem with one cigar ( an Aging Room Quattro ) it did not draw properly this was a once off problem and I have had further boxes without any problems. I telephoned in October and was told by a lady that she had never heard of this problem and would have to make further enquiries I have never had a response and as it is the only problem with these cigars I’m still buying them without this problem occurring again 2 when you ran out of Aging Room Cigars you set a message asking if I wanted to be advised when they came back into stock. I completed the form but was not advised and I only found out by accident that they were back in stock 3 I got no response to my request for advice as to what you would advise as an alternative to Aging Room Cigars while they were out of stock?

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7 months ago

Heath N. from Methil

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2 months ago

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What other customers say about their experience with havanahouse.co.uk

19 days ago

Cigars arrived on Tuesday with the order placed late Saturday, Monday being bank holiday. That tells me order must’ve been shipped on Sunday. From customer service point of you I could not have asked for more, in fact I was surprised about Sunday. 5 stars all the way. Highly recommended and will be buying more. As for the order itself, well wrapped and the cigar quality second to none. Thank you guys! Luke

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1 month ago

The cigars comes in very good time when I placed the order. This is my 2nd time ordering. More importantly that the cigars comes in an humidor bag which is fantastic to use when going out to keep your cigars fresh. And the cigars are packed very well, no damages. Honestly, the prices are great as well compared to other sites. I wouldn't order from anyone else and now has a customer for life.

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8 days ago

Reasonably fast delivery and well packaged. The website is lacking in reviews and tasting notes for many of the tobaccos on sale however this information is easily found by googling the tobacco name and brand. I do think that the experience would be improved by putting more comprehensive notes about the tobaccos in the descriptions.

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11 days ago

Excellent cigars received as expected (and as previously). Good choice of a variety of items, perhaps a bit pricey, however, demand and supply recently may have been a problem as with other businesses. Delivery and packaging great. Perhaps some of the various cigar descriptions could be slightly more detailed and varied.

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7 days ago

These guys are awesome love shopping at Havana House, first order I called to have the post upgraded and it was all out through and I wasn't even charged. second order was made and sent in a day. Only complaint would be that it seems to take a day for order to be processed but otherwise it is a great tobacconist

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14 days ago

Was very loyal to one of the biggest online cigar merchants in the UK but felt value for money was a bit lacking and just thought to see what else is out there when I came across Havana and overall value and quality of cigars bought (Gurkha Samplers) were examplary that I ended up buying 3 more packs.

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15 days ago

I would often visit The Bear Shop when I worked in Cardiff but I haven’t been for many years. A friend pointed me to Havana House and I am so glad she did. They have a huge selection and provide excellent service. (Special thanks to Justin for sorting out an issue with my order)

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1 month ago

Havana House is my preferred cigar supplier. They have a great selection and the deliveries are always well packed and quick. My latest order includes cigars I’ve not tried before so looking forward to some new experiences.

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9 days ago

Great, quick service and excellent cigars. Only fault was I didn't get to tear the seal off the box my self. It was the first time I'd bought a proper box of cigars and the box was opened prior to arrival :(

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15 days ago

Good prices and good quality, only problems I have was how long it took to deliver and I would of thought they would have put a boveda pack in to keep nice like other business I’ve brought from.

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21 days ago

Nothing in particular. I just buy it for my elderly father. You'll get 5 stars if we ever have a problem and you deal with it instantly! Until then, I've not witnessed all your service have I?

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22 days ago

James M. from Leamington Spa

Excellent service..... products packed appropriately and delivered on time... Having previously worked in the trade I cannot fault their product range and standard of service 👍

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9 days ago

Really pleased with my shopping experience. I order my tobacco from this shop online because I can't get it in the shops anymore. Transactions are easy and arrive quickly.

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15 days ago

Service is excellent I live in the north of Scotland I can order in the morning and have a delivery with in 48 hours at no extra cost and very reliable. Excellent service

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25 days ago

Very easy to use website and order process. Great customerservice and helpful and friendly staff. Very fast dispatch and delivery times. Would highly recommend to anyone.

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10 days ago

Waited over a week for shipping notification after paying for 1st class postage, No response to numerous E mails Goods eventually arrived up to the usual high standard

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20 days ago

Quick delivery, high quality cigars and whiskey, cigars come in a good sealed bag, the nikka whiskey I would 100% recommend. Will be ordering the coffee next

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13 days ago

Andrew F. from Rugby

Always easy to deal with - Havana House never fails to deliver. I have no hesitations - the service they provide can only be described as excellent.

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1 month ago

Gary B. from Falkirk

Order arrived within time order I got is what I ordered can now use my churchwarden pipes booya on that result or what thank you Havana house

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1 month ago

Everything is easy to order. If information is required it's easy to read and understand. Delivery is quick, well as quick as my postie.

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havanahouse.co.ukReviews

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Reviews for havanahouse.co.uk

3,343 verified reviews in the last 12 months

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What other customers say about their experience with havanahouse.co.uk

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Reviews for havanahouse.co.uk

3,343 verified reviews in the last 12 months

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