Reviews for havanahouse.co.uk



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 653 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 864 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
Great
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Friendly staff. Package arrived safely and with enough protection to survive a 20 story drop. Very satisfied.
4.67
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Very nicely packed goods no damage and very nice cigars
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Excellent as always
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Very quick service and prompt delivery cigars were a gift if they are enjoyed I will use again for sure.
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Very good service
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
16/01/2018
Date of order
08/01/2018
16/01/2018
overall very good
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Superfast delivery and a great knowledge of their trade.
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
A quiet and smooth business
One could not ask for more...
5.00
Excellent

havanahouse.co.uk replies: 21/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
15/01/2018
Date of order
03/01/2018
15/01/2018
Great service, apart from the wrong description on the website with the pipe lighter.
5.00
Excellent

havanahouse.co.uk replies: 16/01/2018
Thanks for the review, can you message us the item in question so we can take a look at the description?

Date of publication
14/01/2018
Date of order
07/01/2018
14/01/2018
Ok super
5.00
Excellent

havanahouse.co.uk replies: 16/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/01/2018
Date of order
06/01/2018
13/01/2018
WebSite good
4.00
Good

havanahouse.co.uk replies: 16/01/2018
Many thanks for the review and your order.

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
I ordered Sharrow standard filters and received Sharrow slimline filters. I will have to make do, it's cheaper and less messing around than sending them back.
3.67
Good

havanahouse.co.uk replies: 13/01/2018
Sorry that sent your the wrong items, we are always willing to replace them if you don't mind sending them back.

Date of publication
11/01/2018
Date of order
02/01/2018
11/01/2018
Very good all round thank you.
5.00
Excellent

havanahouse.co.uk replies: 13/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
Excellent service once again from Havana House. I had made a comment in the notes section asking them not to use a particular courier and they and my items by an alternative source. Well done Havana House
5.00
Excellent

havanahouse.co.uk replies: 13/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/01/2018
Date of order
13/12/2017
10/01/2018
nice
5.00
Excellent

havanahouse.co.uk replies: 13/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
There are a few online Cigar retailers but none that epitomises customer service as well as Havana House.
Price, quality and service is of paramount importance to this company as I have experienced on several occasions.
All orders arrive very quickly and well packaged are are fresh stock.
I cannot recommend Havana House highly enough and will continue to buy from them on a regular basis.
5.00
Excellent

havanahouse.co.uk replies: 13/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/01/2018
Date of order
25/12/2017
08/01/2018
Easy to communicate with and that's the important thing Would shop again and would recommend
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/01/2018
Date of order
01/01/2018
08/01/2018
The best online shopping experience
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
08/01/2018
Date of order
01/01/2018
08/01/2018
As always great cigars and service
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
07/01/2018
Date of order
30/12/2017
07/01/2018
Fast delivery, pleasant customer service
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
06/01/2018
Date of order
30/12/2017
06/01/2018
Fast delivery, Great products.
I'm a very happy customer and will be ordering more.
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
06/01/2018
Date of order
29/12/2017
06/01/2018
Amazing. Great customer service, fast shipping and delivery. Would definitely recommend purchasing from Havanahouse.. I will definitely be purchasing from them again soon. Two very lucky and happy friends this year.
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
05/01/2018
Date of order
29/12/2017
05/01/2018
Quick delivery great service
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
04/01/2018
Date of order
28/12/2017
04/01/2018
Quick delivery - great product. Cheers
5.00
Excellent

havanahouse.co.uk replies: 10/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
04/01/2018
Date of order
27/11/2017
04/01/2018
Got some stale backwoods that i coudnt even smoke
1.00
Very Poor

havanahouse.co.uk replies: 04/01/2018
You could have called us or e-mailed and we would have replaced them. We sell hundreds of packs of backwoods every month but due to their rustic nature the quality can be variable.

Date of publication
03/01/2018
Date of order
27/12/2017
03/01/2018
Great Shop

Excellent selection of goods, fair prices and great service. No complaints
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
03/01/2018
Date of order
27/12/2017
03/01/2018
Quick delivery very happy customer. 10 /10
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
03/01/2018
Date of order
27/12/2017
03/01/2018
excellent service
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
03/01/2018
Date of order
26/12/2017
03/01/2018
Good quality products, quick delivery.
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
02/01/2018
Date of order
27/10/2017
02/01/2018
Very good quality tobacco. much tastier than shop brands. very happy.
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
02/01/2018
Date of order
25/12/2017
02/01/2018
Very quick delivery and great product
4.00
Good

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
01/01/2018
Date of order
25/12/2017
01/01/2018
Have bought from before and will again. Well packaged and quick delivery
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
31/12/2017
Date of order
24/12/2017
31/12/2017
The standard of service is exceptional . When a particular cigar was unavailable I was contacted by email and the phoned to be informed and offered a suitable replacement . Many thanks Harry .

Regards Mark
4.67
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
31/12/2017
Date of order
23/12/2017
31/12/2017
Exelent
5.00
Excellent

havanahouse.co.uk replies: 04/01/2018
Thank you for your order & review. We hope to see you order again soon.

Date of publication
29/12/2017
Date of order
21/12/2017
29/12/2017
Quick delivery to India..

Thanks guys
5.00
Excellent

havanahouse.co.uk replies: 30/12/2017
Thank you for your order & review. We hope to see you order again soon.

Date of publication
28/12/2017
Date of order
14/12/2017
28/12/2017
good quick service
5.00
Excellent

havanahouse.co.uk replies: 30/12/2017
Thank you for your order & review. We hope to see you order again soon.

Date of publication
27/12/2017
Date of order
20/12/2017
27/12/2017
good website, products dispatched and delivered quickly
5.00
Excellent

havanahouse.co.uk replies: 30/12/2017
Thank you for your order & review. We hope to see you order again soon.

Date of publication
26/12/2017
Date of order
19/12/2017
26/12/2017
Great service and quick delivery. Excellent cigars, my colleges and I had to work christmas day, and these certainly boosted morale.
5.00
Excellent

havanahouse.co.uk replies: 30/12/2017
Thank you for your order & review. We hope to see you order again soon.

Date of publication
26/12/2017
Date of order
19/12/2017
26/12/2017
Excellent, nothing else to say.
5.00
Excellent

havanahouse.co.uk replies: 30/12/2017
Thank you for your order & review. We hope to see you order again soon.

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk

Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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