Reviews for havanahouse.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with havanahouse.co.uk
Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Fast delivery and usual excellent service
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Wonderful company amazing service I would highly recommend to anyone. Prices are equally good. Some of the best service I have had from a company. Big thanks
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Fantastic service, highly recommended
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
20/04/2018
Date of order
12/04/2018
20/04/2018
A very professional service.
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
20/04/2018
Date of order
06/04/2018
20/04/2018
The selection and ordering system is great. Just be carful because i ordered something that wasn’t in stock and was informed it would take 2 months to become available.
I changed the order to something that was in stock and had to follow up constantly to get updates on the shipment.
I changed the order to something that was in stock and had to follow up constantly to get updates on the shipment.
havanahouse.co.uk replies: 22/04/2018
95% of our products online are in stock, in this case it was a £3000 Elie Bleu humidor that are made to order. We do warn of the delay in this product on our site. Because the item was shipped directly from the supplier our usual speed of update is slower as we have to wait for their reply.
Date of publication
18/04/2018
Date of order
11/04/2018
18/04/2018
Everything was an easy process
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
18/04/2018
Date of order
10/04/2018
18/04/2018
Nice
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
One of the very few things I actually enjoy, that arrives by post
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
Quick delivery got exactly what I ordered
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Excellent
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Excellent service, speedy delivery. Thanks
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Great service loved the backwoods thanks
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
15/04/2018
Date of order
08/04/2018
15/04/2018
Have order a few times and always had excellent service and fast delivery.
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
14/04/2018
Date of order
07/04/2018
14/04/2018
Topnotch
havanahouse.co.uk replies: 22/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Excellent service.
havanahouse.co.uk replies: 14/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
13/04/2018
Date of order
05/04/2018
13/04/2018
Disappointed with order
havanahouse.co.uk replies: 14/04/2018
The customer didn't try to contact us by phone, email or live chat. So we have no idea why they are disappointed. We are here to help so please don't be like this customer. Just leaving a bad review is not constructive.
Date of publication
13/04/2018
Date of order
05/04/2018
13/04/2018
Fast shipping and always a great selection of cigars. Very well versed in their trade and offer suggestions when required.
havanahouse.co.uk replies: 14/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
I've had a few orders now, everything is always absolutely tip top, with excellent packaging. Happy customer.
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Superb service once again and very helpful staff
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Good service
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
11/04/2018
Date of order
04/04/2018
11/04/2018
Very good overall experience, very helpful and good customer relations
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
11/04/2018
Date of order
04/04/2018
11/04/2018
Have visited several havana house shops and always found the staff friendly and helpful and the same can be said for their online store
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
10/04/2018
Date of order
02/04/2018
10/04/2018
Great, thanks
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
09/04/2018
Date of order
27/03/2018
09/04/2018
Consistently reliable.
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
09/04/2018
Date of order
02/04/2018
09/04/2018
Good alround shop quick dispatch
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
08/04/2018
Date of order
01/04/2018
08/04/2018
Always dependable. Very happy with service and products.
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Very nice store :)
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Very nice store :)
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
07/04/2018
Date of order
24/03/2018
07/04/2018
A little hiccup with the courier but a quick call and it was all sorted to my satisfaction. Would not hesitate to place future orders.
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
07/04/2018
Date of order
31/03/2018
07/04/2018
Great service and very helpful
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
07/04/2018
Date of order
31/03/2018
07/04/2018
Excellent service, +never tried this product before really pleased. Can't wait to try another. Thanks.
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
07/04/2018
Date of order
30/03/2018
07/04/2018
Fantastic service and cigars came in ready to smoke condition
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
07/04/2018
Date of order
30/03/2018
07/04/2018
Good quality will buy more again
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
does what it says on the box
havanahouse.co.uk replies: 13/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
05/04/2018
Date of order
28/03/2018
05/04/2018
The only comment I will make is that my package contained someone else's invoice, with their phone number and email address. So obviously they will have my invoice and my information, careless packaging.
havanahouse.co.uk replies: 06/04/2018
We pack everything by hand for quality checks, this is much better than an automated service as we can check the product to make sure it's perfect but once in a while there is the odd error. Sorry for the mix up with invoices, we will get in contact to make sure they are both destroyed. Thank you for your order.
Date of publication
05/04/2018
Date of order
29/03/2018
05/04/2018
Top sticks
havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
05/04/2018
Date of order
27/03/2018
05/04/2018
Very happy with the service received.
havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Good service delivery, a very nice and safe experience I was impressed.
havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Very speedy service Would use again
havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.
Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
On time. Excellent quality at a great
price.
price.
havanahouse.co.uk replies: 06/04/2018
Thank you for your order & review. We hope to see you order again soon.
havanahouse.co.uk
Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
SL4 1PJ Windsor, Berkshire
United Kingdom
Tel: +44 (0)1753 833334
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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