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Top positive review
12 May 2023
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
As someone with zero knowledge of cigars and their accoutrements I was a little apprehensive when my "is there anything you'd especially like for Christmas?" was answered with "well, I do enjoy a cigar now and again."
Colour me totally bamboozled by the amount of results yielded by a well known search engine ... and then through pure luck, my mouse pointer landed on Havana House.
I felt thoroughly educated by the time I made my choice and checked out. The descriptions given for every cigar and area it came from were not only very thorough, they were also written in such a way as to be interesting as well as informative.
(I might have skipped less school in my youth if the person who writes these descriptions had been my teacher!)
I learned that some cigars require cutters, but others - mostly machine made rather than hand made - do not.
By this time I had a shortlist of choices which almost made me wish that I still smoked (almost!) as they sounded so good. Eventually I chose a pack of 3 from the same region but each different from the other, none of which require cutting.
The checkout process was seamless, and the cigars arrived quickly and very well protected against the rigours of transport. They look super and I'm entirely satisfied with my eventual choice.
Given all of the above combined with the fact that Havana House sell cigars which can suit the budget of a person with very restricted finances right up to the people (who ARE you?) who can splash out over £1k for a box of their favourite cigars, I would recommend to anyone making Havana House your first and only stop.
24 Nov 2023
I have been an online shopper at Havana Cigars for about 5 years now and only started popping into the brick and mortar shop in Windsor recently so I can have sone human interaction with cigar pros every now and then and I have found it very beneficial and interesting. Just today, I popped into the Wondsor store and had the pleasure of chatting with an English gentleman(didn't catch his name). Was after the Gurkha 6 cigar deal but theu were out so asked for recommendations and he sorted me with some wonderful collection of cigars at a discount. Great service before, brilliant one now.
20 hours ago
Great customer service and advice
As a not so experienced cigar person I needed help based on budget. I phoned them and they explained well the difference between manufactured and handmade as well as recommending cigars with in my budget.
Whilst I won't be a regular purchaser (just due to me not being a regular smoker) but when I have big events that requires a good smoke, I will be returning
22 Nov 2023
Havana house - my go to cigar shop
Havana House exceeded my expectations with their exceptional cigar quality. The smooth, rich flavors showcased their commitment to top-notch products. Delivery was impressively swift, and the stellar customer service ensured a delightful overall experience. Highly recommended for cigar enthusiasts seeking both quality and efficiency
17 Nov 2023
Experience shopping in Havana House
It’s a fantastic place to shop with plenty of options and great choices, competitive prices and easy to navigate through and find what you like.
Moreover my purchase came in a complementary box which was very nice touch. I’m looking forward to shopping in this store very soon. Recommend 100%
7 days ago
Excellent quality and delivery is always on time, haven't had any problems with the smokes I've bought from them.
In the future if you could update your inventory and add some uncommon sticks in the UK such as the opus x and the my father the judge I would appreciate it :)
11 Nov 2023
First time buyer, Delivery and care of the cigars are great. Despatch time is swift and fast. I have already made and had another order by the time of this review delivered to me. Will be buying from again.
Again outstanding service.I never tire of using these guys and gals.Speedy service cigars in good quality condition.great prices.Yeh top company to do business with.Thank Havana house.Gary B.( cool dude) 😎
They were extremely helpful for a last-minute birthday present. Both the central office in Windsor and the local shop in Bath. Once I had ordered from Windsor, the gift was dealt with and arrived swiftly.