Reviews for havanahouse.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,239 Trusted Shops reviews collected in the last 12 months.
In total, havanahouse.co.uk has already collected 2,287 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/04/2019
Date of order
10/04/2019
20/04/2019
The goods were delivered promptly and were very securely packaged.
5.00
Excellent

Date of publication
20/04/2019
Date of order
11/04/2019
20/04/2019
They couldnt provide the item i requested but called me twice to make sure I was happy with a replacement, so happy, first class delivery and first class service.
Thank you
5.00
Excellent

Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
Great price and fast deliver
5.00
Excellent

Date of publication
20/04/2019
Date of order
02/04/2019
20/04/2019
Great cigars and service
5.00
Excellent

Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
V reliable
5.00
Excellent

Date of publication
19/04/2019
Date of order
10/04/2019
19/04/2019
Always a pleasure dealing with a friendly professional service team. Thank you all.

I have and will continue to recommend Havana House to all.
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Goods and delivery as promised.
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Delivery was dispatched the next morning after ordering late at night, came within the time specified. Good product as described
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Simple to use, reliable, and fast delivery Great choice of products. Recommended
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Arrived fast and everything was on point
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Great service
5.00
Excellent

Date of publication
18/04/2019
Date of order
10/04/2019
18/04/2019
Excellent service and speedy delivery
5.00
Excellent

Date of publication
18/04/2019
Date of order
11/04/2019
18/04/2019
Great
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Have made 2 orders in the past week, superb delivery turnaround, great quality cigars and products. Hassle free ordering process has made me a repeat customer for the foreseeable future
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Easy to order, delivered on time. Will definitely use again.
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Very good service
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Shopping with Havana House was a well-rounded and delightful experience. As a novice, the information provided on the website gave me knowledge enough to purchase cigars for our groomsmen. As a bonus we knew we were dealing with a reputable store,who even followed up on the sale with a courtesy call.
5.00
Excellent

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
excellent
5.00
Excellent

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
I have not received the item ordered. I am very disappointed particulkarly in view of the disproportionate charge for delivery
1.00
Very Poor

havanahouse.co.uk replies: 17/04/2019
You placed your order on the 9th, we sent it on the 10th. You are having the product sent to Cyprus. We have a tracking code for you but you haven't contacted us to say you haven't received your order yet. Is the one star review for our ability to read minds?

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Excellent service
5.00
Excellent

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Great product
5.00
Excellent

Date of publication
16/04/2019
Date of order
01/04/2019
16/04/2019
Love the product
2.67
Fair

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Used this company several times and delighted with their service. Doug Brown
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Excellent service and the cigars are well priced. I must point out that my order arrived slightly damaged on the outside of the package, feared the cigars would have been damaged; but due to the outstanding packer they were Undamaged, please pass on my sincere thanks for their excellent packing skills. Glad I found this company online. I have no hesitation in given them a five star review.
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
14/04/2019
Date of order
06/04/2019
14/04/2019
great service will definitely use again
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/04/2019
Date of order
06/04/2019
13/04/2019
Great products and service
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/04/2019
Date of order
06/04/2019
13/04/2019
Love my new pipe and tobacco
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
13/04/2019
Date of order
05/04/2019
13/04/2019
Great value and fast delivery
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/04/2019
Date of order
05/04/2019
12/04/2019
All 5 stars
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/04/2019
Date of order
05/04/2019
12/04/2019
everything perfect
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Always a great service
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Shese
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Great service fast delivery
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Excellent service communication and product would definitely use them again
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2019
Date of order
26/03/2019
10/04/2019
Have ordered my husband's cigars from Havana House many times. The site is easy to navigate and the order always arrives promptly and without fuss. Will continue to use.
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
Great service and cigars tasted great
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
All Perfect
Thanks
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Quick delivery and cigars well wrapped and fresh
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
Great service and excellent Cigars.
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
Definitely purchase from again in the future
5.00
Excellent

havanahouse.co.uk replies: 16/04/2019
Thank you for your order & review. We hope to see you order again soon.

havanahouse.co.uk

Contact
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
info@havanahouse.co.uk
havanahouse.co.uk
Owner
Havana House
52 Windsor Royal Station
SL4 1PJ Windsor, Berkshire
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with havanahouse.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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