havanahouse.co.ukReviews

: 16,173Excellent

4.81

Reviews for havanahouse.co.uk

2,904 verified reviews in the last 12 months

16,173 total reviews
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3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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(2634)
 Verified review
6 days ago 
I have given glowing reviews a number of times and am glad to confirm yet again how excellent, proficient and professional you are. I realise that the request for a review every time I purchase cigars, which is quite frequent, may be automatically generated and I have ignored the last half dozen or so, but if it is possible to change this, please do so.
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10 days ago
Delivery very quick, easily ordered, I have managed to give up smoking nicotine an enjoy this product, I find I don't smoke nowhere nearly as many cigarettes as I used to, hopefully will be able to give up these as well....but not yet, hospital really pleased for me, I highly recommend this product, give it a go if you're trying to give up nicotine
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25 days ago
Purchased 2 packets Montecristo Puritos Cigar x5..Nice mellow quick smoke at 20mins.Perfect in the garden with a single malt on a summers evening. Arrived within 2-3 days of order placement.Regular updates from seller at each stage of the process.Wouldn’t hesitate in using this seller again. Good price, pleased with purchase
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4 days ago
First time ordering from here, was a good experience with the order being dispatched and received within a few days. The products arrived undamaged and the cigars were quality. Overall I would highly recommend and I will be using here from now for my cigars and accessories.
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22 days ago
They have a great range of products. delivery is fast and prices are reasonable. distscription could be better for the novice like me as often just feeling in the dark about the products. But over all I am happy and will return for more
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11 days ago
The choice is of cigars is good, the prices are reasonable and the the website is easy to navigate and to use. Despatch and delivery are prompt and the cigars are well-packed and protected and arrive in excellent condition.
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16 days ago
Good website, good choice of cigar accessories, easy and efficient purchasing. Lighter was well packaged and delivered on time. This is a gift so cannot comment on the item. Very pleased with experience.
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7 days ago
Ordered items were very good and the service was excellent. There was an issue with one item re availability but they contacted me in good time and a very acceptable replacement was suggested and received.
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23 days ago
Delivery and packaging is good and the rolling tobacco always arrives in good condition and fresh. As it uses the Royal Mail, you even get tracking for the parcel, and reminders for when it will arrive.
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1 month ago
Great selection. Straightforward ordering on their e-shop.Kept informed of my order. From placing to despatch to delivery. Very efficient and now enjoying some fantastic Guantanamera Puritos. Muy bien.
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24 days ago
I’m very happy to be able to check back on my email to see what I ordered previously, my son likes these particular cigars, so it’s handy to have that info.
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5 days ago 
Love ordering from havana house, they always send the correct items, or call to swap if an item is unavailable. All orders are delivered within a week.
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14 days ago 
Order delivered on time, every time I’ve ordered. I was notified about the progress of the delivery at every stage. No complaints whatsoever.
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21 days ago 
Always a prompt delivery. My go to for my cigars. And they package them to keep them fresh until they go into a humidor. Great service
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7 days ago
Efficient and courteous service with good communication.The civilised world of cigar smoking is well represented by Havana House.
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1 month ago
Good website, easy to navigate. Found what I wanted at a good price. Quick despatch and delivery. Would definitely recommend.
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9 days ago
Good quality and service. I do think of a big monthly spender with Havana House that premium delivery should be free.
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1 month ago 
Great selection on cigars, delivered promptly and securely in a sealed bag. Will definitely purchase from them again.
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2 days ago
Very well packed cigars, so perfect delivery of some of my favourite cigars. Prices generally competitive as well.
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17 days ago
easy website to navigate, product came quickly, can't comment on the cigars themselves as they are a present :)
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