havanahouse.co.uk
Reviews:

1,545 reviews in the last 12 months19,286 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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31 Jan 2024
 Verified review
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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15 Jan 2024
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Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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11 May 2023
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Package arrived over two weeks after payment. My enquiries were ignored. Well packaged. Box open and some (hopefully) superficial damage to the cigars.
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3 Jun 2023
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Arrived damaged but too late (daughters wedding, 50’s theme, for photos father son and son in law) of to do anything about it.
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6 Aug 2023
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Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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3 Jul 2023
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The description was misleading. Resulting in purchasing the wrong product
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3 Jul 2023
 Verified review
The cigars I want are always out of stock
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