havanahouse.co.ukReviews

: 16,173Excellent

4.81

Reviews for havanahouse.co.uk

2,904 verified reviews in the last 12 months

16,173 total reviews
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3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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(140)
 Verified review
1 month ago
I was very happy with the price and delivery speed. The thing you could do better is to inform the buyer of expected delivery date at the checkout. I had no idea how long it would take to be delivered until I got a notification from Royal Mail on the day it was going to arrive and email confirmations from yourselves didn't state expected date either. I looked on the site and it didn't have any indication of delivery times.
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Cigars are good and fresh, delivery time perfectly acceptable, packaged well,, price a little above average for U.K. store. Could implement decent loyalty bonuses
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21 days ago
Havana house have a large range of new world cigars some of which are not available anywhere else the prices are reasonable and have free shipping in the UK
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24 days ago
Good service every time I would recommend if your a connoisseur
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25 days ago
It took a few phone calls but it took 6 days d
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25 days ago
Good range of products, delivery very slow
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21 days ago
Great fast delivery and reasonable prices.
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10 days ago 
Very good service.
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10 days ago
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10 days ago
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11 days ago
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18 days ago
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21 days ago
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24 days ago 
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24 days ago
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1 month ago
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1 month ago
Experience so far has been good. No substitution, even if means couple if days delay in despatch which is good. Prices good compared to other suppliers.
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1 month ago
All good, packaged well. Could deliver quicker for free especially when a customer orders every month
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Prices are compatible if not slightly cheaper then supermarket prices, delivery is excellent
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2 months ago
Incomplete order received. Immediate and helpful response to telephone call.
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