havanahouse.co.uk
Reviews:

1,627 reviews in the last 12 months19,151 total reviews  

4.81
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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4 days ago
 Verified review
Amazing company that truly takes care of it customer and their orders, a refreshing feeling to feel valued as a customer. (Ordered a case that then went out of stock after ordering and to fix the problem sent 2 to make up the order and some complimentary cigars as way of apology. Outstanding service)
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BD
11 days ago
 Verified review
I always experience good service from both the web site and their local retail outlet. On the most recent occasion on line the product that I required was out of stock but they offer a notification service to let me know when they have it. This is a very welcome aspect of their service.
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7 days ago
 Verified review

Always good value

This is my favourite tobacco shop. Even though Marlboro is my favourite tobacco and they are still looking for another supplier, you'll notice I still give 5 stars. There's a reason for that. They are brilliant.
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7 Feb 2024
 Verified review
This is a great online shop for the smoker. It offers a nice variety of good quality tobacco and tobacco products varying in price. I'm also very impressed with the fast delivery every time i order. Many thanks.
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2 Feb 2024
 Verified review

Prompt service with quality products

As the review title says, really. This is my favourite tobacco shop - though I wish they could find another supplier for Marlboro tobacco as I have to go elsewhere for that - and THAT shop only sells in bulk!
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24 Jan 2024
 Verified review

Havana House 10/10

Havana House ***** Fast shipping, lovely Twist chewing tobacco, if I'm ever in London I'm going straight to the shop with a pile of cash in my pocket. Great old school tobacconist.
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3 days ago
 Verified review
You log on could be better in my opinion. As you can see from my past orders with you I can't get points because the system will not let me login with my pass word 🤔
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8 Feb 2024
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Outstanding Customer Service! Excellent Selection!

Outstanding customer service and excellent selection! I've been ordering via HH for a few years now, and have only had the most positive of interactions.
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8 days ago
 Verified review
The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
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2 days ago
 Verified review
Quick postage and packaged very well to preserve the integrity of the cigars. Nice and easy to navigate the website and great selection.
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6 days ago
 Verified review
Always a great experience with Havana House. Great choice. Competitive prices. Fast well packaged delivery. Excellent. Recommended.
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6 days ago
 Verified review
Good selection of Cigars and accessories - bought 3 cigars and a lighter - Fast delivery and in perfect condition when they arrived
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17 hours ago
 Verified review

Brilliant selection of tobacco products and more

Brilliant selection of cigars, tobacco, spirits and more. The staff are super helpful and very knowledgeable.
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6 days ago
 Verified review
Excellent selection of products. My cigars were delivered quickly and in excellent condition. Thank you.
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13 days ago
 Verified review
Cigars had great flavourful taste will get it for sure delivery was quick and on time recommend it 👌
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2 Feb 2024
 Verified review
The speed of delivery on ordering is excellent and customer service is without doubt exceptional.
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JH
Julianne H.
Bracknell
26 Jan 2024
 Verified review
Wide selection of cigars always delivered efficiently. If any order questions they call you
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5 Feb 2024
 Verified review
Good choice of pipe tobacco. Very prompt service and prompt delivery. Easy to use web site
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15 hours ago
 Verified review

Great Service

Great experience dealing with them and easy to use site and good delivery schedule.
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9 days ago
 Verified review
Great customer care and communication in relation to my order. First class service.
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