Although the website had cautioned that deliveries in the UK may take up to 10 days, my AirMini bundle arrived the next working day and was very well packaged.
The device is amazingly small compared to a normal CPAP machine with humidifier, and I am looking forward to not having an additional piece of hand luggage when travelling - it will fit easily in hand luggage.
A one night test found the device easy to connect to my phone via Bluetooth (though that is not mandatory - it will work without). It was quiet in operation - very slightly noisier than my existing 5 year old machine - and could provide quite powerful airflow if needed.
I've not had to contact ResMed at all, so can't comment on customer service but judging by the quality of everything I am anticipating it will be good.
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the most relevant critical review
2 months ago
Unfortunately the mask accessories are hugely overpriced! The mask works well but needs replacing regularly, which is an expensive outgoing for people who can little afford it. The majority of people needing the mask will fall into this category. The mask comes with a tub and two small boxes of wipes which is excessive. It would be better if these were removed and Res Med reduced the price.
I feel that Res Med are making high profits from people’s medical conditions.
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Reviews for shop.resmed.com/GB/en/
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Verified review
12 days ago
I have one of the ResMed machines provided by the hospital, but I found the silicone masks provided created sore areas around the cheek and nose. I went to the ResMed site and found a cushioned mask made from memory foam which seems to have solved the problem. The downside is that they are quite expensive and need replacing every month.
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19 days ago
Despatched promptly and well packed. The box could have been a little smaller but sufficient protection was included.
Products as described and fully meet my expectations.
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1 month ago
Service is good but when you used th purchase mask you got wipes to clean too ….. this has stopped . But delivery is fast .
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19 days ago
Ordered New mask as the one I was using had a small tare in it. Came as quick as possible. All Good
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Yesterday
Great turn around on delivery time and a reasonable price unlike some of the store I’ve seen online
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10 days ago
Easy order. Fast delivery and arrived before the estimated delivery date.
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10 days ago
Very helpful over the phone and prompt supply of high quality products.
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10 days ago
Competitive prices and quick delivery - what more can one ask for!
I have been using Resmed for more years than I care to remember. I have always had 5-star service from them. ResMed's products, packaging and logistics are always first class.
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1 month ago
Great service as always and timely dispatch and delivery always a pleasure to deal with and if you need help with any product they are extremely helpful
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