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Review summary
Customers frequently praise the good quality and effectiveness of the products, as well as the comfort and support they provide, with many noting pain relief and improved daily function. Customer service is often highlighted as responsive, helpful, and proactive in resolving issues. Many customers also report a smooth and straightforward ordering process, and prompt or efficient delivery experiences are mentioned by several shoppers. Some customers have found a perfect fit with the sizing of the products. However, there are concerns regarding product durability and the accuracy of product descriptions. Sizing and fit inconsistencies are a common issue, with several customers finding items too small or not matching the sizing charts. Delivery experiences can be mixed, with frustrations over delays, lack of information, or failures on the part of the delivery company. Some also mention negative experiences with failed orders, payment issues, or a lack of clarity around the ordering process.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewspodobrace.co.uk
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Verified
What a relief!
The brace gave much need support to wrist and thumb joints. I was in agony with arthritis pain during the day but slept with the brace on and was immediately relieved by the support it gave my aching joints.
(I did try a cheaper version at 1/4 of price but this was totally inadequate and did not compare with the superior quality and structure of podapod (???)
I have recommended this thumb/wrist support to many friends and relatives using the correct name may I say!
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
I ordered a wheeled stool, the quality is very good but i wish it was 5 cm taller.
Delivery took less than a week, but I didn’t have any tracking number and any information to see when it arrives and at some point i thought i was scammed.
Overall I am happy with the product but not the delivery information.
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
I have experienced nothing but excellent customer service from the staff at Podobrace. Ordering delivery and obtaining information on products went exactly as I would want. Even when a product bought through Podobrace developed a manufacturing based issue it was replaced quickly without quibble then finally when it transpired that the fault was a manufacturing issue possibly inherent in the design they immediately triggered full refund without even requiring a return of goods - though I had sent clear photographs of the problem. In short a great company. Indeed I went back and ordered an alternative design to the failed item and that has proved perfect.
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Ordering and delivery went trouble free. Was kept updated with respect to order tracking so basically all you want as a customer. I can now add additional information. My purchased item developed a small flaw so I got in touch and was immediatelly offered a replacement and within the day a notification that it had been shipped. This company has been excellent from start to finish
Reply from podobrace.co.uk
Thank you very much for your wonderful review. We are delighted to hear that both the order and delivery went smoothly and that the problem with your product was resolved immediately with a quick replacement. We are very happy that you consider our service to be excellent!
Kind regards,
www.podobrace.co.uk
support@podobrace.com
Verified
Seems to work well and add comfort and support but bit pricey
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Unbelievable customer service and support. I would recommend Podobrace any day of the week. Prompt. Polite. Thoughtful. Kind. Keep up the good work and thank you so much for your help. Best wishes S Castle
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
No pain while it . Fiddly to put on .
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Ordered item on 12th May 2026 and still not received despite several emails asking for updates, having been told it was despatched on the 12th and 22nd of May. Not impressed especially as I paid £4.95 for delivery
Reply from podobrace.co.uk
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Unfortunately, the order had to be cancelled. We informed you of this by email and kept you updated throughout the process. We apologise for the inconvenience this caused.
Kind regards,
Team Podobrace
www.podobrace.co.uk
support@podobrace.com
Verified
Efficient Ordering Process
The order and processing were straightforward and efficient even though it was not made clear that the product was not sent from within the UK. It will take time to judge whether the insoles purchased will help with my foot comfort.
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
A mistake dealt with very efficiently and professionally
Often good customer service can be measured by how an organisation responds to a mistake. I received the wrong size insole. A prompt apology (no need to return wrong sized insole). Correctly sized insole arrived days later. Impressed with professional service.
Reply from podobrace.co.uk
Thank you very much for your wonderful review. We are delighted to hear that the correct insoles were delivered quickly and that you were satisfied with our service. We are pleased that you appreciate our professionalism!
Kind regards,
www.podobrace.co.uk
support@podobrace.com
Verified
The insoles are good quality but were advertised as for racket sports. They are thicker than I expected and so elevated in height. For racket sports you need to be closer to the ground for stability. For example pro squash court shoes have very thin soles for this reason.
Reply from podobrace.co.uk
Thank you for your review. We are pleased to hear that you find the insoles to be of good quality. We understand your point about the thickness when used for racket sports and will certainly take your feedback into consideration.
Kind regards,
www.podobrace.co.uk
support@podobrace.com
Verified
This was ok didn’t make a huge difference to my tennis elbow pain also it went very bobbly even before washing it so now looks tatty
Reply from podobrace.co.uk
Hi! Thank you for your reviewing Podobrace! We’re sorry to read that your experience with us was not completely satisfactory. We will therefore include your points for improvement and will certainly get to work on this! We hope that we can still welcome you as a customer of Podobrace in the future, and that we can achieve the highest possible score by then.
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
support@podobrace.com
Verified
Either day product out of stock or fulfill the orde
Having unsuccessfully tried to order this product once and receiving an instant refund with no explanation I tried again a day later. Once again my order and payment went through instantly receiving a message that it had been refunded but no reason why. I really wanted this product as it looked like the best on the market and am completely disappointed that twice I’ve tried to purchase and northern time had it been successful
Reply from podobrace.co.uk
Hi! Thank you for your reviewing Podobrace! We’re sorry to read that your experience with us was not completely satisfactory. We will therefore include your points for improvement and will certainly get to work on this! We hope that we can still welcome you as a customer of Podobrace in the future, and that we can achieve the highest possible score by then.
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
support@podobrace.com
Verified
Quality product well designed
Make Velcro last longer
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Good product and quick delivery
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
The best brace I've used for the arthritis I have in my thumb
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
I identified the product paid for it. Got a message to confirm purchase and then instantly received a message. Saying I would receive a refund. There was no explanation. I did this twice.
Reply from podobrace.co.uk
Hi! Thank you for your reviewing Podobrace! We’re sorry to read that your experience with us was not completely satisfactory. We will therefore include your points for improvement and will certainly get to work on this! We hope that we can still welcome you as a customer of Podobrace in the future, and that we can achieve the highest possible score by then.
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
support@podobrace.com
Verified
Ben was most helpful. Kind and attentive to our needs.
Reply from podobrace.co.uk
Hi! Thank you for reviewing Podobrace! We’re very happy to read that you’re so satisfied with us! We hope to be of service to you in the near future!
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
Verified
Your company was shamefully let down by the delivery company "Parcel Force" who lied with claims that they tried to deliver over a period of 1 week. They did not try at the address provided. It was very stressful trying to resolve this.
Reply from podobrace.co.uk
Hi! Thank you for your reviewing Podobrace! We’re sorry to read that your experience with us was not completely satisfactory. We will therefore include your points for improvement and will certainly get to work on this! We hope that we can still welcome you as a customer of Podobrace in the future, and that we can achieve the highest possible score by then.
With kind regards,
Ben
Customer Service
www.podobrace.co.uk
support@podobrace.com
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podobrace.co.uk
- www.podobrace.co.uk
- support@podobrace.com
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