havanahouse.co.ukReviews

: 16,138Excellent

4.81

Reviews for havanahouse.co.uk

2,942 verified reviews in the last 12 months

16,138 total reviews
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the most relevant positive review


3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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 Verified review
5 days ago
Great selection and delivery is quick
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 Verified review
8 days ago
Very prompt communication and delivery
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 Verified review
1 month ago 
First class service. Quality product.
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 Verified review
25 days ago
Speedy delivery and excellent product
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 Verified review
6 days ago
Very efficient when ordering on line
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 Verified review
25 days ago
Very easy to use could not be better
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 Verified review
5 days ago
They stock a great range of Tobacco.
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 Verified review
5 days ago
Good prices and excellent delivery.
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 Verified review
24 days ago 
Quick and speedy delivery as usual.
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 Verified review
12 days ago
Wonderful custom highly recommended
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 Verified review
16 days ago
Trusted cigars with good delivery.
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 Verified review
22 days ago
quality and performance of product
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 Verified review
3 days ago 
No problems, first class service.
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 Verified review
21 days ago
Promptness from order to delivery
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 Verified review
25 days ago 
I always get my cigars from them!
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 Verified review
1 month ago
Nothing your site is easy to use
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 Verified review
1 month ago
Good service and fast turnaround
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 Verified review
7 days ago 
Excellent service and good range
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 Verified review
7 days ago 
Great prices and fast delivery.
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 Verified review
18 days ago
Good service, fast and helpful.
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