havanahouse.co.uk
Reviews:

1,535 reviews in the last 12 months19,413 total reviews  

4.85
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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7 Nov 2023
 Verified review
Order has not shipped after two weeks, and no response from customer service to my emails.
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15 Dec 2023
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Order not yet received
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17 Dec 2023
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Not shipped yet.
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13 Jun 2023
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Slow delivery

Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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22 Jul 2023
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Order Confirmation email from website is NOT being sent after payment is completed.
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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24 May 2023
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Better communication, have been waiting for an express order for over 10 days
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3 Jul 2023
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The description was misleading. Resulting in purchasing the wrong product
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26 Jun 2023
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Take an age to process the purchase compared with other internet orders.
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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4 Nov 2023
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You are great. I hit one star by mistake!
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3 Jul 2023
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The cigars I want are always out of stock
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13 Jun 2023
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Poor poor poor poor customer service
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30 Oct 2023
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Not had my items delivered yet!
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RC
Robert C.
Sidmouth
7 Aug 2023
 Verified review
Wrong order sent again
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12 Dec 2023
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