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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk
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7 days ago
Verified review
One bad experience with my first delivery from them. It was related to the carrier they've used and who lost the package. Upon contacting them, I was accused of lying by their customer service rep. My issue was resolved in the end by another customer service rep, a day later. Since then, I've had only good experiences ordering from them
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30 Mar 2024
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Best shop, despite STILL not having a supplier of Marlboro.
The review says it all really. I SO wish they could get a new supplier of Marlboro because, at the moment, I have to buy it in bulk. That means that I'm missing purchasing my regular order here because I can't afford the bulk-buy of Marlboro AND my other tobaccos here!
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2 days ago
Verified review
Quality tobacco, brilliant service.
This was always my favourite shop when we went to Cardiff. Now I'm housebound, I was delighted to see they had an on-line presence. As always, they have quality tobaccoes and their service is as good on-line as it used to be on visits to the shop.
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4 days ago
Verified review
Herbal smoking blend
I purchased real leaf herbal smoking blend and its really easy to order and comes quickly I once rang the shop and ordered some and the man was so helpful and they wernt even open!!!
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4 days ago
Verified review
Excellent seller, fast delivery, quality goods and great communication. Have been buying from them for some years. Support smaller businesses or we lose tthem
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15 Apr 2024
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Wide selection of products, easy to use and navigate website, very quick despatch and delivery. Competitive prices. Very pleased with service
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2 days ago
Verified review
Top notch service from Havana house every time. Great communication about order process, and some good exclusive brands. Would recommend.
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7 days ago
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I order cigars a few time a year for special occasions. They always arrive in good time. And are enjoyed by my husband.
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2 Apr 2024
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First rate.
Adam could not have been more helpful. Havana House is customer focused and it a pleasure to order from the. First rate.
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5 Apr 2024
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The cigar was a nice smoke smooth and long lasting for my first one in a long time ill be getting another
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