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Top positive review
7 Aug 2023
Verified review
Beautiful, high quality watches supported by outstanding customer service. Truly wonderful client care promptly responded to an unexpected issue upon delivery of one watch's band. Their warmly dedicated professional took the time (no pun) to respectfully provide guidance with actionable next steps until a workable option was achieved. Highly recommend this company and its 4-star customer care team: A+!
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
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Reviews for mastersintime.com
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16 Jul 2023
Verified review
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Answer by mastersintime.com
18 Jul 2023
Thank you so much for the amazing 5 star review! :)
Kind regards,
Mastersintime Team
27 Jun 2023
Verified review
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Answer by mastersintime.com
27 Jun 2023
Thank you very much for the amazing feedback!
We hope to see you soon again on our website,
Team Mastersintime.com
21 Jun 2023
Verified review
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Answer by mastersintime.com
21 Jun 2023
Thank you so much for the amazing 5 star review! :)
Kind regards,
Mastersintime Team
17 Jun 2023
Verified review
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Answer by mastersintime.com
19 Jun 2023
Thank you for your evaluation. It's always a pleasure to see a happy customer! :)
We hope to see you back soon.
Have a nice day
Service Team Mastersintime.com
18 May 2023
Verified review
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Answer by mastersintime.com
24 May 2023
Thank you for your evaluation. It's always a pleasure to see a happy customer.
We hope to see you back soon.
Have a nice day
Service Team Mastersintime.com
31 Dec 2023
Verified review
Buy your replacement band somewhere else.
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
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Answer by mastersintime.com
3 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you were sent the wrong strap. Our apologies for the inconvenience, we will of course be happy to resolve this for you!!
You do not have to return this strap, we will send you the correct strap under service.
We would like to ask you to contact our customer service by email so that we can find out which strap you really need so that this can be done right. We woud like to hear from you, Kind Regards, Team Mastersintime.com
13 Dec 2023
Verified review
The Watchband was Useless to Me
I wound up throwing my new watch band into the trash . Frustration set in after I waited almost a month for delivery , two hours to remove the old band and insert the new one only to realize that my assumption about the deployment feature was not easily fixable .I was never in the military and not familiar with the difference in bands . I was wrong but better description of the pluses and minuses would have been helpful .
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Answer by mastersintime.com
14 Dec 2023
Good morning, thank you for the comment.
We are sorry to see this negative evaluation, if the product ordered was indeed the correct one that we do advertise on the website.
You could have contacted us, so we could have helped you choose the right band for your watch and provide all the return instructions for a refund or exchnage, instead of trashing the product.
Feel free to contact us if you need further help.
Team HWG
13 Aug 2023
Verified review
El proceso muy bien, pero….
El proceso muy bien, pero me quedé muy a disgusto por haber tenido que pagar casi un 40% sobre el precio del reloj en impuestos.
Creo que esto debe ser algo que ya tendría que estar contemplado en el precio o, después de sus experiencias, dar un estimado al cliente para que tomemos la mejor decisión. Gracias!
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Answer by mastersintime.com
14 Aug 2023
Bueons dias, gracias por su evalucacion y su feedback! :)
Para productos enviados a países fuera de la Unión Europea, en algunos casos, se podría incurrir en costos adicionales en los que se incluyen IVA (Impuesto sobre el Valor Añadido), otros impuestos, derechos de aduana y tasas recaudados por el país de destino!
Desafortunadamente, no podemos estimar cuáles son los cargos, ya que las políticas aduaneras y fiscales varían considerablemente de un país a otro. Para obtener más información, contacta a la oficina de aduanas del país de destino o visita su sitio web oficial.
Le deseamos un buen dia,
Equipo Reloj.es
19 Aug 2023
Verified review
Terrible experience. You sent me the wrong item, even with a letter addressed to the wrong person with the wrong order number, and that letter was talking about your quality control.
I emailed as asked that the correct item be sent or my order be refunded and you sent out the order but now I have to pay duty to get it?
No duty on the wrong piece, I paid for expedited shipping already.
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Answer by mastersintime.com
24 Aug 2023
Dear Evan,
Thank you for your review.
Because we are already discussing this with each other, we are happy to think along with you about a suitable solution!
We will continue the conversation. Regards, Team Mastersintime.com
10 Aug 2023
Verified review
Bad communication. Very slow replies. Delivery mistake- no signature requested at time of delivery, unable to reject the package and now there’s no one to send it back. I won’t be able to get the package for 1 year. And tried to contact the company and now they’re not replying to me.
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Answer by mastersintime.com
11 Aug 2023
Good afternoon,
thank you for your review! We are very sorry to hear that you are not satisfied, we apologize for this! We will be in contact with you about this further, and hopefully we can still solve it for you! Regards, Team Mastersintime.com
22 Dec 2023
Under review
Not recommend - Order not arrived
Not recommend, order not arrived.
I escalated to the customer service and was asked to allow more time.
It's now over 2 months of waiting, and still not received it.
They ask you to wait until the buyer protection to ends.
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Answer by mastersintime.com
22 Dec 2023
Good afternoon, Thank you for your review! We are sorry to hear that the package has not arrived. In this case, we would like to inform you that we have refunded the full amount of the order to you. If you have any further questions, we would like to hear from you! Kind Regards, Team Mastersintime.com
16 Dec 2023
Verified review
Falsches Armband geliefert, auf Nachfrage bekam ich die Antwort das was ich bestellt habe ist nicht mehr lieferbar.
Dann schickt man halt einfach random nen anderes raus.
Langer Versand
Support ist aber freundlich
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Answer by mastersintime.com
18 Dec 2023
Guten Tag, Vielen Dank für Ihre Bewertung.
Da wir bereits in Gesprächen sind und Ihnen hierfür eine Lösung angeboten haben, gehe ich davon aus, dass jetzt alles in Ordnung ist. Sollte dies nicht der Fall sein, würden wir gerne darüber Bescheid wissen. Gruß, Mastersintime.com
13 Sept 2023
Verified review
Wrong watch
They sent me the wrong watch, a significantly cheaper watch than I've ordered. I reached out for support 2 days ago and have not heard yet. I will try and update this if they make it right.
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Answer by mastersintime.com
13 Sept 2023
Dear David,
Thank you for your review! Our apologies.
We will contact you directly by email and will be happy to resolve this for you.
Greetings, Team Mastersintime.com
10 Dec 2023
Verified review
They sent me a replacement movado band 1/2 od the band matches the watch,the other half did not match. I have to sent it back to have my refund.
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Answer by mastersintime.com
12 Dec 2023
Good afternoon, thank you for the comment.
We have never received any communication about this issue, no email or phone call from you.
We are sorry to hear somethign goes wrong, if the product has already been sent back we will deal with it as soon as it will arrive.
Team Mastersintime
21 Jul 2023
Verified review
Damaged and faulty watch…
They shipped me a watch that wasn't new, but damaged and in second hand shape. And they won't reply to my emails concerning my purchase
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Answer by mastersintime.com
25 Jul 2023
Good morning, thank you for your feedback.
We are already in touch by email, and of course we have apologized for this inconvenience and we have investigated the matter.
We have provided you the option to return the item, but unfortunately you refused.
Feel free to let us know in case we can help you further.
Kind regards,
Team Mastersintime
15 Dec 2023
Verified review
Where is my package ?
Terrible ! I have not received my package and I don't think I will...
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Answer by mastersintime.com
15 Dec 2023
We are sorry to learn you have not received your order, as according to tracking from postal services has been delivered to the given address on the 8/12. We'll contact you by email and launch an inquiry with postal services to find out more about this situation and, if needed, provide a solution, as customer satisfaction is our main priority. Your Customer Service Team Mastersintime.com
14 Sept 2023
Verified review
The leather quality is very poor, I was expecting a good leather quality.
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Answer by mastersintime.com
14 Sept 2023
Good afternoon,
Thank you for your review
We are very sorry to read that you are not satisfied with the quality of the strap you ordered. We would like to ask you to send us photos by email and we will be happy to solve this for you! Greetings, Team Mastersintime.com
26 Sept 2023
Verified review
le colis n'est jamais arrivé !!!!!!!!!!J'attends des explications !!!!!
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Answer by mastersintime.com
27 Sept 2023
Merci pour le feedback. Selon le suivi des services postaux votre colis a bien été livré samedi em boîte aux lettres. On va vous contacter par email pour mieux comprendre votre message et pour enquêter auprès des services postaux et vous résoudre la situation, car la satisfaction client est notre priorité.
L'équipe Service Clients Mastersintime.com
21 Dec 2023
Verified review
Delivery for package was 2 weeks beyond estimated delivery date.
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Answer by mastersintime.com
22 Dec 2023
Good afternoon, Thank you for your positive review. Due to the busy period of the year, the packages may arrive slightly delayed, apologies for the inconvenience. We hope you enjoy your purchase. If you have any questions, we will be happy to help you! Kind Regards, Team Mastersintime.com
1 Nov 2023
Verified review
Shipping took almost a month. That’s too long.
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Answer by mastersintime.com
1 Nov 2023
Good day,
Thank you for your review.
We apologize that delivery took longer than you would normally expect from us. If you have any further questions about this, we would like to hear from you. Kind Regards, Team Mastersintime.com
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