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Review summary
Customers consistently appreciate the wide and customizable selection of frames, colors, and sizes available on the site. Many praise the fast and reliable delivery, noting careful packaging and double-boxed shipments. Customer service is highlighted for being responsive and helpful in resolving issues. Numerous reviews commend the appearance and durability of the frames, and many find the prices reasonable or excellent. Some customers also appreciate the lightweight nature of acrylic or plastic instead of real glass. However, there are frequent complaints about delivery delays, damaged packages, or poor handling by carriers. A notable number of reviews report issues with product quality, such as thin materials, poor finishes, or items arriving damaged. Some customers are disappointed by the lack of assembly instructions, unclear documentation, or difficulty with mounting, particularly for non-standard frames. The use of acrylic or plastic instead of real glass is criticized by some for feeling cheap or affecting visual quality. Additionally, a few customers express dissatisfaction with the cost, especially in relation to shipping or perceived material quality, and some feel customer service lacks proactive solutions.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsyourdecoration.co.uk
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Cross-market review
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Cross-market review
Hello and I wish you a nice day…
Hello and I wish you all a nice day. First the good. Due to the image size, I chose metal frames (frame stability), this demand was fully met. 👍 Now, however, the less good to bad aspects. The corner processing is poor, sharp edges with burrs - risk of injury! - and visible profile material (aluminum). The advertised anti-reflective property of the glass (in the Kent model) does not exist, which leaves me very dissatisfied. Additionally, the glass thickness does not meet expectations as this very thin and unfortunately flexible material, even in framed state, easily warps and reflects distorted light lines. With the metal frames that is somewhat acceptable since you rarely handle the frames frequently. With the so-called "anti-reflective" glass, that is not acceptable. Or were the wrong glass panels accidentally sent to me??? Under the current aspect, the performance does not match the price. Best regards Bernd Gneist.
Automatically translated from German
Reply from yourdecoration.de
Good morning,
thank you very much for your feedback.
I will forward this information to the relevant department.
I see that you have already contacted customer service and received new plastic glass panels.
I wish you a nice day.
Romee
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
A great frame. Very well packed Thankfully, otherwise, it wouldn't have survived the delivery in my mailbox. The frame was 20cm x 60cm in size. You can imagine that the frame was sticking out of the mailbox considerably.
Automatically translated from German
Reply from yourdecoration.de
Hello,
Thank you very much for your kind review. We are glad that you are satisfied.
I look forward to your next order and wish you a wonderful day.
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from German
Cross-market review
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Cross-market review
Super service! We had ordered two frames that were delivered damaged. With some photos, it was handled very quickly and very well. Mistakes can happen, and if you solve them like this, I can only be very positive. Now I'm very happy with the two new frames.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. It pleases us to read that you are satisfied.\n\nI look forward to your next order. Have a great weekend!\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Very good value for money, a very good choice of colors, and the fact that we can have tailor-made. What you don't find in the big DIY stores where everything is imposed. You never find the right size and the right color.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
Excellent products delivered quickly. The only downside is the breakage during deliveries. The small frames are fine, but the large frame! Impeccable packaging, but all corners broken. With glue and fixing brackets, I was able to save the product! However, I recommend this company.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
everything is perfect! The site and the frames offered, the delivery tracking, the delivery, and the beautiful frames received, excellent value for money, thank you really for everything, don't change a thing!
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent review. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Sincerely,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
Improve: shipping via DPD. Package was delivered to the pickup point, but I did not receive a follow-up email with a QR code, making collection impossible. Email with QR code followed 3 days later.
Quality of photo frame: in one of the corners of the frame, the two sides do not fit well due to a crack inside the frame, causing a wood-colored line to be visible. I've now covered it with a blue Edding, but that’s not the intention: the frame should not have been sent in this condition. I considered sending the frame back, but given the hassle with DPD, I was no longer in the mood.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your review. It’s good that you mention this.
It's a shame you haven't contacted customer service about this. We can offer you a good solution.
I look forward to receiving an email with the photos so that I can process it for you. You can send the email to customerservice@yourdecoration.nl.
I look forward to your next order. Have a great day!
Kind regards,
Marga
Customer Service
Your Decoration
Automatically translated from Dutch
Cross-market review
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Cross-market review
I was looking for a suitable frame for a long time...
I was looking for a suitable frame in this size for a long time. The shipping was fast and smooth. The frame arrived undamaged. For me, it was a bit tricky to align the canvas in the middle before screwing it to the frame. - There must be a trick for that. Otherwise, I am overall satisfied and would make the purchase again at any time.
Automatically translated from German
Reply from yourdecoration.de
Good day,\n\nThank you very much for your kind review. We are glad that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nRomee\nCustomer Service\nYour Decoration
Automatically translated from German
Cross-market review
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Cross-market review
The quality of the frames is disappointing.
After a previous order where I was very satisfied with the quality of the frames, I decided to buy 2 art prints here and have them framed, for an extra 10 euros each. Unfortunately, the frames are of much lower quality this time and have a cheap plastic appearance. The acrylic glass is quite opaque, so the beautiful colors of the art prints are less visible. These were placed crooked in the frames, which I had to redo myself, so 20 euros paid for nothing. Also, one corner of the frame does not close well (see photo). In summary, a big disappointment with this second (and last) order. I chose the standard frame suggested with the art prints, so I expected it to be of matching quality. Since the art prints are beautiful, I give 2 stars, for the frames actually 1 star.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good morning,\n\nThank you very much for your review. It's good that you point this out.\n\nI see that you have not yet contacted us regarding the damage to the photo frame.\n\nPlease send me photos of the damage. As soon as I have received them, I will take further action for you.\nThe email can be sent to customerservice@yourdecoration.nl for the attention of Marga.\n\nI wish you a nice weekend and look forward to your email.\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
PARFAIT for Yourdecoration.fr, but POOR for chronospost which deposited the parcel in a Pickup Locker, while a home delivery was requested. Without a vehicle, it is not easy to retrieve the package.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a nice day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
Very good service. When my frame arrived broken, they quickly arranged for a replacement. 2 days after my report, another frame was delivered, and Yourdecoration handles the rest with the delivery service.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\n\nI look forward to a future order. Have a great day!\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Perfect
Hello,
Fast delivery. Impeccable packaging. Pleasant delivery personnel. Frame color as expected. Small note: it's a shame that the package tracking is in Dutch or English. Otherwise perfect.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a nice day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
The frame for a large puzzle not suitable
➕
- Fast delivery, although custom-made
- Website well structured
➖
- Material not suitable for the size of the frame (approx. 100x70cm) - the picture and acrylic glass fall out, because the frame is too flexible at this size. Other fixings at the back from a certain size are necessary, a larger frame width or different material from a certain size is necessary (unfortunately, I had no experience with this. You should have the experience).
- a dent in the frame occurred during delivery
Automatically translated from German
Reply from yourdecoration.de
Good morning,
Thank you for your review. Glad you pointed this out. The photo frame you selected is an MDF photo frame and is usually stable.
I see that you have not yet reported receiving a damaged photo frame. I would appreciate it if you could send me an email with photos so I can find a solution.
You can send the email to customerservice@yourdecoration.com.
We look forward to your next order and wish you a nice day.
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Very good price-performance ratio. The delivery was fast and complete. The frames match the description exactly - everything is fine, thank you very much!
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Cross-market review
Everything on time and in perfect condition. Except for an error on my part by relying on the measurement stated on the puzzle box when it wasn't accurate. I will request another frame.
Automatically translated from Spanish
Reply from yourdecoration.es
Good afternoon,\n\nThank you very much for your kind review. We appreciate it greatly.\n\nWe look forward to your next order and wish you a good day.\n\nSincerely,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Very large selection and excellent customer service
Very large selection, easy to order, and excellent customer service. Despite 2 issues with an order, everything was resolved within a week, I will recommend without hesitation!
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent review. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
Correction: great product, great price, and fast shipping
Correction for my latest review: I am very satisfied with the frames for this price that were also delivered quickly. For a next order, I will definitely return to yourdecoration.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
We look forward to seeing you again for a next order!
I wish you a very nice weekend!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from Dutch
Cross-market review
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Cross-market review
A beautiful, cheap and quick
A beautiful, cheap and very quick delivery of a very extensive selection of types and sizes of frames. Both with and without passe-partouts. And that with one or more fields.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\n\nI look forward to another order. Wishing you a very nice weekend!\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
Automatically translated from Dutch
Cross-market review
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Cross-market review
The result is exactly what I wanted, delivery on time. I don't regret my purchase even though I delayed it due to the shipping costs which I find excessive.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Kind regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
Verified
Cross-market review
Picture frames as they should be
The two picture frames are exactly as described and fit perfectly. The installation is super easy. Additionally, they are very light, which makes hanging them on the wall very easy.
Automatically translated from German
Reply from yourdecoration.de
Good day,\n\nThank you very much for your kind review. We are pleased that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
Automatically translated from German
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for yourdecoration.co.uk
4.48
Good68 reviews
since Feb 21, 2025
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Discover different forms of wall decoration with us. You can decorate your wall with photo wallpaper. Provide your wall with a (framed) poster or simply buy a beautiful photo frame to hang your own ar...
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