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Top positive review
15 Mar 2024
Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse
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22 Apr 2024
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Lovely item, great comms and fast delivery considering it came from France
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9 days ago
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Perfect!
Easy to use website, great selection of product, fast delivery. Perfect!
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20 Apr 2024
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The shipping and delivery were fast. Excellent packaging. Great service!
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22 Apr 2024
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I love this site, so many Brands to chose from and speedy delivery too.
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6 days ago
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appreciate prompt refund of returned item and delivery of new order.
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29 Apr 2024
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Great selection, I got a great deal and shipping was free and fast!
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6 days ago
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Amazing. Ordered Monday (Australia) delivered Thursday same week.
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27 Apr 2024
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Exactly as described
Fast prompt service
Excellent communication
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24 Apr 2024
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Extremely fast delivery, swimsuit perfectly fits. Very satisfying
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26 Apr 2024
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Unfortunately I’ve to return my order. Size isn’t as I expected
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Answer by Glamuse
27 Apr 2024
Hello, we're sorry to hear that you're not completely satisfied with your purchase. On Glamuse, you have 30 days to return an item that does not fit. The return request must be made directly on the site in your customer area, under the heading ‘My returns’. Regards, Your Glamuse Customer Service
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