Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
15 Mar 2024
Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
Haven’t received the package. Went to the delivery point three times but they can’t find it. The place is a mess. According to the e-mails it has been there for a week
Report review
Answer by Glamuse
11 days ago
Hello, We apologise for this delivery problem, which is beyond our control. We have contacted the postal services to obtain more information about the delivery of your parcel. We will keep you informed by email as soon as we receive a response from them. Regards, Glamuse customer service.
12 days ago
Verified review
Fraudsters
They dont pay may money back after I have returned the package. And now they don't answers mail either. Fraudsters! Stay away!
Report review
Answer by Glamuse
11 days ago
Hello, We're sorry but we haven't yet received your return parcel. We would like to remind you that your parcel must be returned to us in France, so it may take a little longer as you sent it from Norway. As soon as we have received it, we will proceed with the refund. Regards, Glamuse customer service.
18 Apr 2024
Verified review
DPD Did not delivered. I need the pakkage Tomorrow because im going to travel tomorrow at 13:00.
Report review
Answer by Glamuse
23 Apr 2024
Hello,
According to the parcel tracking, it appears that your package was successfully delivered to the pickup point on April 16th. We recommend retrieving your package as soon as possible.
Best regards,
Glamuse Customer Service
17 Mar 2024
Verified review
Tracked me across platforms, linking work somehow to my personal accounts, resulting in underwear ads constantly showing up on my work computer. I HATE COMPANIES EHO TRAVK AND BEHAVE THIS WAY ABD WILL NEVER BUY FROM GLAMUSE AGAIN.
Report review
Answer by Glamuse
19 Mar 2024
Your browser displays these ads depending on the sites you visit. You can ask to no longer see these offers by clicking on the small cross at the top right of the ad. Regards, Glamuse Customer Service
21 Mar 2024
Verified review
i didn't receive my parcel at all. a problem with bpost they say.
everything i write they wil contact bpost but nothing happens.
still hope for delivery or return my money i paid
Report review
Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. We did ship your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Regards, Glamuse customer service.
21 Mar 2024
Verified review
Not delivered, still waiting, client desk did not give an answer
Report review
Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. After checking, we have not received an e-mail from you. We did dispatch your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Sincerely, Glamuse customer service.
10 Mar 2024
Verified review
Terrible customer service response.
This order arrived and was too small. I hoped to switch the size, and submitted an inquiry email as instructed. I was not sure what size to get in the exchange. Two weeks later I am still waiting for a reply.
Report review
Answer by Glamuse
11 Mar 2024
Hello,
After verification, we have never received any email from your end.
To contact our Customer Service, you can use our contact form online, or call us on our Toll-free number.
Best regards,
The Glamuse Team
7 Feb 2024
Verified review
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
Report review
Answer by Glamuse
8 Feb 2024
Hi, we are sorry to hear that you are not satisfied with your order. We offer free delivery on purchases of £149 or more, including all taxes and charges, from 17th January. As soon as we received your parcel, we gave you a full refund. Regards, Glamuse customer service
30 Jan 2024
Verified review
The underwear it’s self is pretty….🤢
The underwear it’s self is pretty. However, they had been previously worn/bought. I only know this because they “smelled” like another woman. Smelled is putting the scent nicely. What is really disturbing, is that they smelled so strongly that I couldn’t even try them on until I had to wash them. Literally, washing off another person’s stank. These panties were bought to wear under my wedding dress….wow. Such a tragic way to spend $100.00. Even more tragic is the fact that I really do not even feel comfortable wearing them after having smelled the poor hygiene of the women that bought them before me.
Report review
Answer by Glamuse
31 Jan 2024
Hi,
We are sorry to hear that you're not entirely satisfied with your purchase.
We have checked the stock movements of the panties you ordered and they have never been sent to another customer before you.
We don't understand how this could have happened, especially as we check all items carefully before dispatch.
We'd like to take the liberty of contacting you by e-mail to find out more.
Best regards, Glamuse
18 Jan 2024
Verified review
So unfair for buyer to pay shipping fee fm oversea (like Hong Kong) if some items can’t be fitted or wrong size!!
I’d suggest your company should responsible for all free refund w prepaid shipping fee!!
Report review
Answer by Glamuse
19 Jan 2024
Hello,
Thank you for sharing your opinion. We understand that international shipping fees can be a concern for our customers, especially when dealing with sizing issues. We appreciate your suggestion and will certainly communicate it to our team. If you've encountered any challenges with sizing, do not hesitate to contact us, and we'll do our best to assist you.
Best regards,
The Glamuse Team
13 Feb 2024
Verified review
Rubbish experience
I ordered four item and only sent two
Very expensive disappointment
Report review
Answer by Glamuse
14 Feb 2024
Hello,
We are very sorry for the inconvenience. Your order has been shipped in its entirety. We would like to take the liberty of contacting you by e-mail to discuss the situation with you. Please do not hesitate to contact us,
Glamuse.
19 Oct 2023
Verified review
Confusion over size. I assumed selecting European size, instead I receive French size. Now the hussel to return the goods. This could be avoided!
I also did not get any message of the delivery…
Report review
Answer by Glamuse
19 Oct 2023
Hello,
We apologize for any misunderstanding regarding our sizing system. As a French company, our sizing system is based on French standards. However, we make sure to provide the corresponding European size for each product.
If you would like more specific information on this topic, our customer service team will be more than happy to assist you.
We would also like to inform you that you have the option to return any item within 30 days at no cost.
Best regards,
The Glamuse Team.
22 Dec 2023
Verified review
Never received order
Sent several emails to you that DHL was requesting me to provide information on the fabrics being shipped and manufacture
Report review
Answer by Glamuse
22 Dec 2023
Hi,
We are very sorry for the inconvenience.
We have already sent the list to DHL earlier this week.
We hope that your parcel will be delivered very soon. We relay them every day.
Glamuse
15 Jan 2024
Verified review
We never received the dress that we ordered even when they said they delivered it and we were home at the time of said delivery.
Report review
Answer by Glamuse
16 Jan 2024
Hello, we are very sorry about this inconvenience. We would like to inform you that the parcel is being returned. We will contact you as soon as we receive it. Best regards, Glamuse customer service
4 Jan 2024
Verified review
I can't get my order because they don't give me the code for the post office
Report review
Answer by Glamuse
5 Jan 2024
Hi,
We are sorry for this delivery problem, which is beyond our control. Following your mail, we have contacted the carrier to understand what happened to your parcel. We will keep you updated as soon as we get a reply from them.
Yours, The Glamuse Team.
16 Oct 2023
Verified review
I never got it!!!
Report review
Answer by Glamuse
19 Oct 2023
Hello,
We are sorry to hear about this delivery problem, which is beyond our control.
The postal tracking indicates that your parcel has been delivered, we have sent you the proof of delivery by e-mail.
Our customer service will contact you shortly to clarify this situation and provide you with a suitable solution.
Best regards, the Glamuse Team.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.