Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
15 Mar 2024
Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
shopping experience was all good. But UK size 10 is a UK/EU Small and I was sent XS. So sadly have to return everything.
Report review
Answer by Glamuse
23 Apr 2024
Hello,
We are sorry to hear that you were not entirely satisfied with your order. However, upon verification, we confirm you received the correct size. For this particular brand, the UK size 10 does corresponds to an EU size 36 (XS). We understand it can be difficult to choose a size, that is why our Customer Service is at your disposal to assist you by phone or by our contact form.
Best regards,
The Glamuse Team
7 days ago
Verified review
Report review
23 Mar 2024
Verified review
The sizing is extremely off and hard to identify. Even with the size guide for USA it means nothing. It would be an extra chore to contact customer service and I don’t see anyone using the chat or calling out of country to clarify sizes that use unidentified nonsense. Beautiful pieces but crap shoot with sizing. Overpriced and most likely outsourced. Not sure why it’s like this. Disappointing
Nice range of products, no free return if you want cash refund
Nice range of products, quick delivery. Claim free returns is not complety true though, if you want a refund in stead of storecredit 5 euros will be deducted.
So the banner Free Shipping an Returns made me order with Glamuse, a second time I will reconsider now I have to pay a 5 euro 'fee'for wanting a cash return
Report review
Answer by Glamuse
11 Apr 2024
Hello,
We apologize for any dissatisfaction with your experience at Glamuse.
As stated on our website, returns are entirely free when you choose store credit. However, if you prefer a direct refund, there will be a flat charge of 5 € deducted from the refund amount.
Best regards,
Glamuse Customer Service
30 Mar 2024
Verified review
Great selection, fast delivery, returns not so great
Great selection and fast delivery. Return frustrating with need to pay if no store credit is requested. Feels a bit misleading vs. claim of free returns on webpage.
Report review
Answer by Glamuse
3 Apr 2024
Hi, and thank you for your feedback.
We understand your frustration. However, as mentioned on our website, returns are free when you choose store credit reimbursement with the prepaid label provided by Glamuse. If you prefer a direct refund, please note there will be a flat charge of 5 € deducted from the refund.
Best regards,
The Glamuse Team
11 Apr 2024
Verified review
Make a change of size possible
Report review
Answer by Glamuse
12 Apr 2024
Hello,
Unfortunately, we do not have an exchange procedure in place. However, you can return any item that doesn't suit you within 30 days of your order. We offer both store credits and cash refunds for returned items.
Best regards,
Glamuse Customer Service
23 Feb 2024
Verified review
A política de trocas ou devoluções tem valores elevados, já os portes para encomenda são 7,8€ e se quiser trocar ou devolver tenho de pagar mais 11€ ou 6€ e ficar com um vale.
Report review
Answer by Glamuse
23 Feb 2024
Hi, We are sorry to hear that you are not satisfied with your order. We offer free delivery for orders above 149€. We will take your comments into account in order to improve our services.
Regards, Glamuse customer service
24 Feb 2024
Verified review
Beautiful products, great shipping. Three stars because I’m missing two items from my large order and haven’t heard back from them.
Report review
Answer by Glamuse
26 Feb 2024
Hi, Thank you for leaving a review. We apologise for this inconvenience. Following your email, we have requested verification from logistics department. We'll get back to you as soon as we hear from them. Regards, Glamuse customer service
3 Mar 2024
Verified review
Fast Shipping. Returning items is more complicated, it's free, but Glamuse rely on the Italian post office
Report review
Answer by Glamuse
4 Mar 2024
Hi, Thank you for leaving a review. We are sorry to hear that you are not entirely satisfied with our services. As soon as we receive your parcel back, we will refund you. You will be notified by email. Regards, Glamuse customer service
13 Mar 2024
Verified review
Report review
6 Feb 2024
Verified review
Sent the wrong size
I ordered a matching bra and pants which were lovely quality, nice wide back and thick straps but still looked really pretty - but they sent me the wrong size. Going through customer services was ok, they were nice but didn’t easily answer my question to send the wrong bra back and get the size I ordered. They were avoiding my questions about exchanging for the right one, but just said yes you will get a refund. Eventually they said the size I ordered was now out of stock. Luckily I could send back the bra and pants together as they were quite expensive and I didn’t want just the pants. They were nice enough but not entirely helpful, and I’m disappointed that I could not receive the item I ordered as I put a lot of time into researching the right bra.
Report review
Answer by Glamuse
7 Feb 2024
Hello,
We apologize for any inconvenience that occurred during your last order.
After thorough verification, we can confirm that you received the correct size. The size indicated on the item box was the French size, which corresponds to the UK size you ordered. We understand the confusion that this might have provoked and we apologize for it. Unfortunately, the smaller size was not available. This explains why we had to refund you, as we couldn't send you the size that would have fit you.
We hope to bring you better satisfaction for your future orders. Do not hesitate to contact us before ordering if you need any complementary information.
Best regards.
The Glamuse Team
8 Feb 2024
Verified review
The products I received were great. But I tried to do a refund for some that didn’t fit, and I’m still waiting on over £200 to be refunded and it’s been over a week since I returned the pieces
Report review
Answer by Glamuse
9 Feb 2024
Hi,
Thank you for writing a review.
We would like to inform you that your refund has been processed.
Best regards, Glamuse
12 Feb 2024
Verified review
The item runs very small. The quantity seems ok but hard to tel how it will fit without being able to try on the proper size
Report review
Answer by Glamuse
14 Feb 2024
Hi, we are really sorry to hear that you are not entirely satisfied with your order. With Glamuse, you can arrange a return within 30 days. We remain at your entire disposal. Best regards, your Glamuse Customer Service
14 Jan 2024
Verified review
The courrier…
They were supposed to deliver on the 8th of January last week… and never did for the reason of “no one was at the house” when I was there all day.
Then every day it got postponed to the next day. Today is January 14th and still haven’t received my shipment from DHL
Report review
Answer by Glamuse
19 Jan 2024
Hello,
We apologize for the delivery delay. We have noticed that your package has finally been delivered, and we hope you will find great satisfaction in your purchase.
Best regards,
The Glamuse Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.