Glamuse
Reviews:

659 reviews in the last 12 months659 total reviews  

4.76
Excellent
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Top positive review

15 Mar 2024
 Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.

Top negative review

7 Feb 2024
 Verified review
Absolutely the worst online shopping experience ever! Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs. Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00 Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process. So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing. I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse

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18 Apr 2024
 Verified review
I have used Glamuse before and rate them very highly. Unfortunately this time there was an issue with the DHL delivery. While the order was dispatched to Spain within 24hrs of ordering, the problem was tge DHL delivery which was supposed to come to my address as specified, came without phoning me so they I got a message from them saying that I wasn’t in my apartment. Normally, the delivery company phone me to say’s will be at your gate within 5mins’. But that was where the problem arose, they didn’t phone. After a phone call from a very kind Spanish lady, she said that I coukd collect my order from our nearest DHL office. In future, I will specify that my order will be collected in their office as it’s a more reliable way of delivery.
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Answer by Glamuse
23 Apr 2024
Hello, We sincerely apologize for the delivery issues you experienced. Rest assured, we will promptly share your feedback with DHL. We aim to ensure better satisfaction for your future orders. Best regards, Glamuse Customer Service
1 day ago
 Verified review

longer delivery times?

Unlike my previous orders, this time the delivery took more than a week and was therefore too late for Mother's Day. Otherwise everything was great!
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29 Apr 2024
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Een mooie website, prachtige producten. Jammer dat ruilen niet mogelijk is.
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1 May 2024
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30 Apr 2024
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21 Apr 2024
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20 Apr 2024
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20 Apr 2024
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14 Apr 2024
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Very quick delivery. Product wasn’t what I thought. Didn’t look the money at all so hence I had to return.
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20 Mar 2024
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Delivery is very quick! It is difficult to choose right size because sizes vary between brands.
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Answer by Glamuse
21 Mar 2024
Hello, Thank you for taking the time to write a review. We're sorry to hear that you're having trouble choosing a size. We have put a size guide on each product page to help you make your choice. This guide is specific to each brand. You can also contact our customer service team, who will be able to advise you and help you choose the best size for you. Regards, the Glamuse team.
4 Apr 2024
 Verified review
I really like my bathing suit but would like to return bras How do I do that
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Answer by Glamuse
5 Apr 2024
Hello, You have 30 days to make your return via your customer account, "Returns and Refunds" section. Please do not hesitate to contact our Customer Service if you need any assistance. Sincerely, The Glamuse team
10 Apr 2024
 Verified review
Shipment was delayed significantly.
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Answer by Glamuse
11 Apr 2024
Hello, We apologize for the delay in delivering your package. Your feedback is valuable to us, and we will forward it to the responsible carrier. We strive to improve and ensure better satisfaction with your future orders. Best regards, The Glamuse Team
9 Apr 2024
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Alles wat je wenst , wordt nagekomen
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5 Apr 2024
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Snelle en nette levering levering

Snelle levering
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12 Apr 2024
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6 Apr 2024
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24 Mar 2024
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24 Mar 2024
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17 Feb 2024
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Easy to order; good selection, fast shipping

It is hard for me to find bras and you had the ones that I needed following my recovery from surgery (step down from the Maderna post-surgery compression bras). The website was easy to navigate and shipping was quick. Just wish the shipping didn't cost so much! But, I understand.
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Answer by Glamuse
20 Feb 2024
Hi, Thank you for your feedback. We are happy to hear that you found what you needed. We would like to remind you that we offer free shipping to the U.S. for orders above $199. Best regards, The Glamuse Team
1 Mar 2024
 Verified review
I am happy with my robe, but did not like the Aubade set... lace was not soft, but very rigid. So it was not comfortable on my skin. It was disappointing because it seemed to be a perfect set and I expected more comfort at this price point.
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Answer by Glamuse
1 Mar 2024
Hi, Thank you for sharing your opinion and we are sorry to hear that you were not completely satisfied with your Aubade set. Please note that you have a 30-day window to make a return. Best regards, Glamuse Customer Service