Glamuse
Reviews:

652 reviews in the last 12 months652 total reviews  

4.76
Excellent
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Top positive review

15 Mar 2024
 Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.

Top negative review

7 Feb 2024
 Verified review
Absolutely the worst online shopping experience ever! Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs. Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00 Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process. So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing. I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse

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25 Apr 2024
 Verified review

Products ok, lied about easy returns

Products ok. Their returns obligations are non existent. Spend over 2 h trying to get DHL pick up package .
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Answer by Glamuse
26 Apr 2024
Hello, We are sorry to hear that you were not satisfied with our return process. You can contact our Customer Service team by phone or via our Contact form if you encounter any difficulties. Our team will be glad to assist you. Best regards, The Glamuse Team
5 days ago
 Verified review
You offer order 1 and get 2 for free. But I didn’t recieven the second string. Hoe come?
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Answer by Glamuse
4 days ago
Hello, The offer was 'buy one lingerie set, get one bottom free', and you needed to add the second bottom to your cart. We noticed that you only ordered one bottom, so the offer didn't apply to your order. Thank you for your understanding. Best regards, Glamuse Customer Service
2 days ago
 Verified review
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Answer by Glamuse
20 hours ago
Hello, We're sorry to hear that you're not entirely satisfied with your purchase. We would like to take the liberty of contacting you by email to find out more about your experience on our site. Regards, Glamuse customer service.
21 Mar 2024
 Verified review
Fast shipment and nice products but now.. my last order is lost in the mail. They have started investigation but the order is from 2 weeks ago and I don't have a package or money back.. they tell me to wait but It's a lot of money and I really would like a solution.
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. We did ship your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Regards, Glamuse customer service.
21 Feb 2024
 Verified review
It was a present that arrived 3-4 days after expected date with no explanation or apology. Good businesses are undermined by poor partners - If you care about your brand I’d change shippers.
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Answer by Glamuse
22 Feb 2024
Hi, We regret to hear that your experience with Glamuse did not meet your expectations. We understand your disappointment regarding the delivery timeframe. However, our records indicate that you selected our classic delivery option, which typically takes 5 working days, excluding weekends. We can confirm that your package was delivered within this timeframe. We sincerely apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us, and we are committed to improving our services based on it. Please feel free to reach out to us if you require any further assistance or clarification. Best regards, The Glamuse Team
21 Feb 2024
 Verified review

bad return/refund

They received my return 13/02 - on 20/03 mail sent to ask about the refund - no reply NOR refund
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Answer by Glamuse
22 Feb 2024
Hi, Upon verification, we did not receive an email from your end. We however apologize for the delay and proceeded with your reimbursement. We hope to bring you better satisfaction for your future orders. Best regards, Glamuse Customer Service
6 Feb 2024
 Verified review
The sizes are slightly off. Very disappointing. Bought a bra that what too small for size and the matching bottoms were too big. I don’t normally have this problem with many other brands
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Answer by Glamuse
7 Feb 2024
Hi, We are sorry to hear that you are not happy with your order. You may return the products you don’t like within 30 days. To make a return request, go to your Glamuse account, in the Return section. Regards, Glamuse customer service.
6 Feb 2024
 Verified review

Returns phone call is NOT free and cost me £5…

Delivery and product were great however the phone number you MUST use for free returns cost over £5 - not impressed at all.
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Answer by Glamuse
7 Feb 2024
Hello, Thank you for taking the time to share your opinion. We want to assure you that returns are 100% free for customers in the United Kingdom and our phone number is Toll-free. If you encountered any issue with your order or return, please don't hesitate to reach out to our Customer Support. You can also contact us via our website's contact form. Best regards, The Glamuse Team