Premium Grands Crus EN- Logo - reviews

Premium Grands Crus EN
Reviews:

152 reviews in the last 12 months1,484 total reviews  

4.84
Excellent
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Most relevant positive review

9 Feb 2024
 Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars

Most relevant negative review

29 Apr 2024
 Verified review
Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN

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7 Mar 2024
 Verified review
Nothing you do a great job
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Answer by Premium Grands Crus EN
8 Mar 2024
Your entire satisfaction is our best reward, thank you for your trust and loyalty ! The Customer Service
13 Mar 2024
 Verified review
Fast shipping
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Answer by Premium Grands Crus EN
14 Mar 2024
Thank you for your loyalty. We wish you a nice tasting ! The Customer Service
GS
15 Mar 2024
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Answer by Premium Grands Crus EN
18 Mar 2024
Thank you for your loyalty, wish you very nice tastings ! The Customer Service
14 Mar 2024
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Answer by Premium Grands Crus EN
15 Mar 2024
Thanks a lot for your trust and your feedback ! The Customer Service
GS
11 Mar 2024
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Answer by Premium Grands Crus EN
14 Mar 2024
Thank you ! The Customer Service
9 Mar 2024
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Answer by Premium Grands Crus EN
11 Mar 2024
Thank you very much for your trust. The Customer Service
6 Mar 2024
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Answer by Premium Grands Crus EN
6 Mar 2024
Thank you for your trust, hope to see you soon at Premium Grands Crus ! The Customer Service
2 Mar 2024
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Answer by Premium Grands Crus EN
6 Mar 2024
Thank you for your feedback, we wish you a nice tasting ! The Customer Service
29 Feb 2024
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Answer by Premium Grands Crus EN
1 Mar 2024
Thanks a lot !
28 Feb 2024
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you very much !
9 Feb 2024
 Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Answer by Premium Grands Crus EN
12 Feb 2024
Thank you very much for your trust and for sharing with us your first experience. We hope you enjoy your tasting ! See you soon at Premium Grands Crus, The Customer Service
3 Feb 2024
 Verified review
Options, quality, top service, easy communication and process! Well done guys and keep up a good work, we will comeback for more
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Answer by Premium Grands Crus EN
4 Feb 2024
We would like to thank you warmly for your feedback, which reinforces our commitment to offering you the highest quality products and services. See you soon at Premium Grands Crus ! The Customer Service
3 Oct 2023
 Verified review
from an english perspective, it is great to deal with a French company that know what they are doing in English
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Answer by Premium Grands Crus EN
9 Oct 2023
Thanks a lot for your loyalty and feedback ! See you soon at Premium Grands Crus :) The Customer Service
21 Feb 2024
 Verified review
Great customer service. Great packing. Second purchase to the USA with zero issues. Highly recommend.
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Answer by Premium Grands Crus EN
23 Feb 2024
Thank you very much for sharing with us your experience, it reinforces our commitment to offering you the highest quality products and services. We remain at your disposal for your next needs. The Service customer
24 Jan 2024
 Verified review

Quentin has been fantastic!

Quentin has been fantastic seeing my order through when there was damage in shipping. I also really appreciate his recommendations for other cognacs to purchase. I will purchase more from Premium Grand Crus because of Quentin's fantastic customer service!
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Answer by Premium Grands Crus EN
24 Jan 2024
Thank you for your trust and this very encouraging feedback, which makes us even more eager to share our passion and offer you the best possible experience. We wish you a very nice tasting and look forward to hearing from you soon ! The Customer Service
2 Jul 2023
 Verified review
Excellent selection, including many growers and smaller houses. Easy to transact and speedy delivery. Have bought from them before and will no doubt do so again.
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Answer by Premium Grands Crus EN
7 Jul 2023
We're delighted that you enjoyed your experience, particularly with our selection of more independent producers. We invite you to go back to premiersgrandscrus.com to introduce you to new houses over time ! The Customer Service
16 Jul 2023
 Verified review

Spectacular Service from Premiers Grands Crus

Excellent service from order to delivery despite the UK being no longer in the EU . We will continue to order our JLVergnon Champagne from Premiers Grands Crus.
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Answer by Premium Grands Crus EN
18 Jul 2023
We strive to provide you with the best experience, and look forward to continuing to serve your Champagne needs. Thank you for your loyalty and trust ! The Customer Service
JH
John H.
Nottingham
8 Jul 2023
 Verified review

Always good, only company set up for UK sales :-)

Always good, great selection. UK customers don't pay VAT until it arrives where you pay DHL. Other retailers you can end up paying VAT twice.
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Answer by Premium Grands Crus EN
10 Jul 2023
We're delighted that you like our selections, so don't hesitate to come back to our site regularly, as we strive to offer you an ever more rewarding experience with new offers. Thank you for your confidence, we hope to see you soon. The Customer Service
6 Jul 2023
 Verified review

Easy to order and very prompt service.

So easy to order.Arrives promptly. And it is also easy to pay the tax, now that regrettably the UK has left the EU.
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Answer by Premium Grands Crus EN
7 Jul 2023
Thanks a lot for your feedback, our absolute priority is your complete satisfaction. Don't hesitate to contact us, we'll be pleased to help you again. The Customer Service
27 Dec 2023
 Verified review
Great comunications, and fantastic delivery express. We received in Italy the day after order.
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Answer by Premium Grands Crus EN
27 Dec 2023
We would like to thank you for taking the time to tell us about your experience, and we hope you enjoy your tasting. We look forward to seeing you soon at Premium Grands Crus The Customer Service