Premium Grands Crus ENReviews:
175 reviews in the last 12 months1,515 total reviews
Excellent
Most relevant positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Most relevant negative review
29 Apr 2024
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Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN
14 Apr 2024
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Answer by Premium Grands Crus EN
15 Apr 2024
Thanks a lot for your loyalty !
The Customer Service
10 Apr 2024
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Answer by Premium Grands Crus EN
15 Apr 2024
Thank you ! Wish you a nice tasting.
The Customer Service
9 Apr 2024
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Answer by Premium Grands Crus EN
10 Apr 2024
Thank you for your feedback and your trust !
The Customer Service
5 Apr 2024
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Answer by Premium Grands Crus EN
8 Apr 2024
Thank you for your confidence.
The Customer Service
AR
ALBERTO R.
MORBEGNO
5 Apr 2024
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Answer by Premium Grands Crus EN
8 Apr 2024
Thanks a lot for your loyalty and for sharing with us your experience.
The Customer Service
3 Apr 2024
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Answer by Premium Grands Crus EN
8 Apr 2024
Thank you for your trust, we wish you nice tastings.
The Customer Service
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Answer by Premium Grands Crus EN
12 Feb 2024
Thank you very much for your trust and for sharing with us your first experience. We hope you enjoy your tasting ! See you soon at Premium Grands Crus,
The Customer Service
3 Feb 2024
Verified review
Options, quality, top service, easy communication and process! Well done guys and keep up a good work, we will comeback for more
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Answer by Premium Grands Crus EN
4 Feb 2024
We would like to thank you warmly for your feedback, which reinforces our commitment to offering you the highest quality products and services. See you soon at Premium Grands Crus !
The Customer Service
3 Oct 2023
Verified review
from an english perspective, it is great to deal with a French company that know what they are doing in English
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Answer by Premium Grands Crus EN
9 Oct 2023
Thanks a lot for your loyalty and feedback ! See you soon at Premium Grands Crus :)
The Customer Service
21 Feb 2024
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Great customer service. Great packing. Second purchase to the USA with zero issues. Highly recommend.
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Answer by Premium Grands Crus EN
23 Feb 2024
Thank you very much for sharing with us your experience, it reinforces our commitment to offering you the highest quality products and services. We remain at your disposal for your next needs.
The Service customer
24 Jan 2024
Verified review
Quentin has been fantastic!
Quentin has been fantastic seeing my order through when there was damage in shipping. I also really appreciate his recommendations for other cognacs to purchase. I will purchase more from Premium Grand Crus because of Quentin's fantastic customer service!
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Answer by Premium Grands Crus EN
24 Jan 2024
Thank you for your trust and this very encouraging feedback, which makes us even more eager to share our passion and offer you the best possible experience. We wish you a very nice tasting and look forward to hearing from you soon !
The Customer Service
21 Mar 2024
Verified review
Fair value good selection
Good experience and fair value.
A bit slow on shipping though. I ordered from two different shops at the same day and time. The bottles arrived 6 days slower from Premium grand crus. I’d still recommend buying from them but you shouldn’t be in a hurry.
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27 Dec 2023
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Great comunications, and fantastic delivery express. We received in Italy the day after order.
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Answer by Premium Grands Crus EN
27 Dec 2023
We would like to thank you for taking the time to tell us about your experience, and we hope you enjoy your tasting. We look forward to seeing you soon at Premium Grands Crus
The Customer Service
12 Feb 2024
Verified review
Spot on
Pre sale: the choice and the information. Upon Delivery: timing and packaging.
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Answer by Premium Grands Crus EN
13 Feb 2024
Thank you for sharing with us your experience, we hope you'll enjoy your tasting !
The Customer Service
23 Feb 2024
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Quick shipping, free shipping for over $1000 total purchase, compatible prices
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you for your trust and this very encouraging feedback. Your entire satisfaction is our priority and our best reward !
The Service Customer
13 Sept 2023
Verified review
uncomplicated, fair priced and quick support and shipping
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Answer by Premium Grands Crus EN
14 Sept 2023
Thank you very much for your comment, we are happy that you enjoyed your first experience. Hope to see you soon at Premiers Grands crus !
The Customer Service
13 Jan 2024
Verified review
Perfect shipment
Fast and very careful delivery and packaging of the products
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Answer by Premium Grands Crus EN
15 Jan 2024
Thank you for taking the time to share your experience with us, wish you all the best for 2024 !
See you soon at Premium Grands Crus,
The Customer Service
27 Jun 2024
Verified review
Great price on the product I was looking for. Very happy with their service!
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Answer by Premium Grands Crus EN
28 Jun 2024
Thank you for taking the time to tell us about your experience. Your satisfaction is our greatest reward!
The Customer Service
29 Feb 2024
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Awesome place was shipped fast and arrived super fast and well packaged!!!
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you very much for your confidence. We wish you a nice tasting and remain at your disposal for your next requests.
The Customer Service
27 Aug 2023
Verified review
Your shipping is wery fast and responsibe. Your prices are litle bite high
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Answer by Premium Grands Crus EN
28 Aug 2023
Thank you very much for your feedback, we regularly monitor market prices to ensure that our offer is as fair as possible.
The Customer Service