Premium Grands Crus ENReviews:
130 reviews in the last 12 months1,452 total reviews
Excellent
Top positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Top negative review
8 days ago
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Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN
23 Feb 2024
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Quick shipping, free shipping for over $1000 total purchase, compatible prices
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you for your trust and this very encouraging feedback. Your entire satisfaction is our priority and our best reward !
The Service Customer
29 Feb 2024
Verified review
Awesome place was shipped fast and arrived super fast and well packaged!!!
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you very much for your confidence. We wish you a nice tasting and remain at your disposal for your next requests.
The Customer Service
18 Feb 2024
Verified review
Great reliable supplier
Great variety of products, fast delivery
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Answer by Premium Grands Crus EN
19 Feb 2024
Thank you for your loyalty and for sharing with us your experience, we hope you enjoy your tasting !
The Customer Service
21 Feb 2024
Verified review
fast delivery, good packaging
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Answer by Premium Grands Crus EN
23 Feb 2024
Thank you for your trust, we wish you a nice tasting and we look forward to seeing you soon at premium Grands Crus !
The Service customer
6 Mar 2024
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Answer by Premium Grands Crus EN
6 Mar 2024
Thank you for your trust, hope to see you soon at Premium Grands Crus !
The Customer Service
2 Mar 2024
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Answer by Premium Grands Crus EN
6 Mar 2024
Thank you for your feedback, we wish you a nice tasting !
The Customer Service
29 Feb 2024
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Answer by Premium Grands Crus EN
1 Mar 2024
Thanks a lot !
28 Feb 2024
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you very much !
18 Feb 2024
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Answer by Premium Grands Crus EN
19 Feb 2024
Thank you so much !
The Customer Service
12 Feb 2024
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Answer by Premium Grands Crus EN
13 Feb 2024
Thank you for your trust and your feedback ! Hope to see you soon at Premium Grands Crus,
The Customer Service
11 Feb 2024
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10 Feb 2024
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8 Feb 2024
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14 Feb 2024
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Webbshop stock update improvement needed…
You need to update your webbshop intergaces to keep bettwr control of your stock.
During webbshop activity the stock changed, hence the shopping cart was billed with the wrong summary. I lost >75€ in the transaction.
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Answer by Premium Grands Crus EN
21 Feb 2024
We apologize for the stock issue encountered with your order. As we discussed together to clear up this misunderstanding, we have refunded the full amount due to you.
The Service Customer
3 Feb 2024
Verified review
Options, quality, top service, easy communication and process! Well done guys and keep up a good work, we will comeback for more
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Answer by Premium Grands Crus EN
4 Feb 2024
We would like to thank you warmly for your feedback, which reinforces our commitment to offering you the highest quality products and services. See you soon at Premium Grands Crus !
The Customer Service
24 Jan 2024
Verified review
Quentin has been fantastic!
Quentin has been fantastic seeing my order through when there was damage in shipping. I also really appreciate his recommendations for other cognacs to purchase. I will purchase more from Premium Grand Crus because of Quentin's fantastic customer service!
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Answer by Premium Grands Crus EN
24 Jan 2024
Thank you for your trust and this very encouraging feedback, which makes us even more eager to share our passion and offer you the best possible experience. We wish you a very nice tasting and look forward to hearing from you soon !
The Customer Service
13 Jan 2024
Verified review
Perfect shipment
Fast and very careful delivery and packaging of the products
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Answer by Premium Grands Crus EN
15 Jan 2024
Thank you for taking the time to share your experience with us, wish you all the best for 2024 !
See you soon at Premium Grands Crus,
The Customer Service
29 Jan 2024
Verified review
Great customer service,fast shipping to the USA. And good prices.
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Answer by Premium Grands Crus EN
30 Jan 2024
Thank you very much for your trust, we are truly honored that you chose Premium Grands Crus for your needs. We wish you a nice tasting and remain at your disposal for your next requests.
The Customer Service
SD
Stefano D.
Parma
25 Jan 2024
Verified review
Fantastic bottles, good prices, fast shipping
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Answer by Premium Grands Crus EN
25 Jan 2024
Thanks a lot for your loyalty and for taking the time to let us know how satisfied you are. See you soon at Premium Grands Crus !
The Customer Service
28 Jan 2024
Verified review
Your order/bottles in good and safe hands
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Answer by Premium Grands Crus EN
30 Jan 2024
Thank you for sharing with us your experience, we hope you enjoy your tasting !
The Customer Service