Certificate for broadbandwherever.net

No. X2F038A59962A4821728D48DB92BCF04D
 

Approved on
21/06/2013
Valid until
20/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for broadbandwherever.net



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 34 Trusted Shops reviews collected in the last 12 months.
In total, broadbandwherever.net has already collected 88 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
very happy (again)
5.00
Excellent

Date of publication
12/11/2018
Date of order
12/11/2018
12/11/2018
This is a bit too early but so far all is good
4.33
Good

Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
If you want great support and service have your satellite supply from broadband wherever’.

Their support staff will answer the phone quickly, then happily talk you through simple instructions to analyse your problem, then get you back on line, quickly.
Brilliant
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Bought the service straight off the website. No messing about waiting for people to phone you back. Equipment showed up 3 Days later. DIY install. Set up was straight forward but no DVD install video included as stated. Not so good if you can't get to youtube.com to download an install video. Now setup and activated. Works with no problems. Thank you George Curtis for your emails.
4.67
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
We're very pleased with the satellite broadband service provided by Broadband Wherever. Their salesman, George Curtis, responded very swiftly to my original enquiry and talked me through the service and set up very clearly. All of our requests were promptly dealt with and we were up and running within 10 days. The engineer, Matt, fitted the service quickly and was very professional and polite.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
George very helpful from start. Matt did an excellent job. Very tidy.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
For the first time since I started looking for an Internet and broadband solution, broadband wherever made it very simple. George took charge of every aspect of the order and every deadline was met. He was very pleasant and left no detail out. Jonny who installed was equally courteous and efficient and had the job done very quickly talking me through every step of the way. I would highly recommend
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
We ordered the equipment and it came promptly and all correct. We installed ourselves and this was simple and the activation code worked first time. We are very happy with everything so far. George has been helpful throughout the process and has given us support when required. I look forward to dealing with him on future projects.
5.00
Excellent

Date of publication
17/10/2018
Date of order
16/10/2018
17/10/2018
Installation of the equipment was extremely efficient. Engineer Johnny did an excellent job. We also received an efficient, helpful personal service from the Broadband Wherever office staff.
5.00
Excellent

Date of publication
26/09/2018
Date of order
26/09/2018
26/09/2018
My first impressions of dealing with this company couldn't be better. From the first time I made contact, through to placing the order (help from Linda), organising the install with Sean, the installation itself by Jonny (who's one of the nicest guys you could meet) and the follow up from George, this seems like a very nice and friendly company. :-)
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
good professional service, beats Big Blu hands down
4.33
Good

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Both Matt and George were very helpful and went through all aspects of the delivery with me.
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
George Curtis was very helpful and the installer Andy was brilliant. However we are not finding satellite broadband much faster than our previous BT service, especially if there is more than 1 user. Sadly not the magic bullet I’d hoped for.
4.00
Good

Date of publication
11/09/2018
Date of order
11/09/2018
11/09/2018
Very good service all round .. George was extremely helpful and patient, anwered all my questions in detail /full. Andy did an excellent job installing the equipment. . I initially thought the holes were a bit on the big side. .but our walls have lots of insulation which inevitably gets caught in the drill .. so considering that. .very good job .. and very neat/tidy job outside. Thanks to both
5.00
Excellent

Date of publication
10/09/2018
Date of order
10/09/2018
10/09/2018
Great experience and professional and friendly
5.00
Excellent

Date of publication
12/08/2018
Date of order
12/08/2018
12/08/2018
Prompt, polite, helpful in advising location of dish. Easy :-). Worked first time and I was able to work from the location using skype and video. Brilliant.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Nothing but positives after a frankly terrible experience with a competitor. Would recommend BroadbandWherever unreservedly.
5.00
Excellent

Date of publication
08/08/2018
Date of order
07/08/2018
08/08/2018
Installation instructions were good a link to YouTube video would give additional help.
4.67
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Was a pleasure dealing with George @ broadband wherever, nice and easy 'no fuss' communication and the install was done in a timely manor by Matt, a neat and professional installer
5.00
Excellent

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
George Curtis was super responsive and excellent getting everything set up.
5.00
Excellent

Date of publication
17/07/2018
Date of order
17/07/2018
17/07/2018
All went very well, discovery of a wasps nest in an inconvenient place notwithstanding. We introduced Matthew to our neighbour Martin Findlay from whom I expect you to hear in due course.
5.00
Excellent

Date of publication
09/07/2018
Date of order
09/07/2018
09/07/2018
The engineer came on time, gave advice on the best site for the dish, erected it, tested it and explained the basics of the system. He waited while I set up my network, tidied up and left. In all, about 2.5 hours
5.00
Excellent

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
Excellent service from start to finish. Clear explanation of the products offered, incredibly prompt installation, and Jonny the installing engineer was brilliant, turned up on time, did a really good job, and was very helpful. The internet access itself works well. Very highly recommended all round.
5.00
Excellent

Date of publication
31/05/2018
Date of order
15/05/2018
31/05/2018
Helpful and efficient customer service
4.67
Excellent

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
I have been a customer for 10+ years and have enjoyed the benefit of an extremely reliable service and excellent customer service. If for any reason there is an interruption in service (usually out of their control) they are quick to communicate the reason and, where possible, initiate a solution. Highly recommended
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
The products and service have been very good throughout the period that I have used Broadband Wherever.
The broadband connection itself has almost never failed in several years.
My only quibble is over punitive data top-up charges and recently the offer has dropped behind new services that are now available to me.
It's a pity Broadband Wherever is no longer competitive in my case.
4.00
Good

Date of publication
13/04/2018
Date of order
13/04/2018
13/04/2018
I was very impressed with the level of service, expertise and patience that broadband wherever provided me. I was constantly ringing and emailing them with questions whilst I was looking around for the best solution at the best price. I would like to say thanks to George in particular for all the help that you gave me while I was deciding Excellent company more than happy to recommend
5.00
Excellent

Date of publication
04/04/2018
Date of order
04/04/2018
04/04/2018
We have just had satellite broadband installed. We are very happy with the helpful and clear support given by George during the buying process. Matt the installation engineer was also excellent, during the set up process - efficient and clear in his interaction with us.
5.00
Excellent

Date of publication
09/03/2018
Date of order
09/03/2018
09/03/2018
Have been with them for 7 years. With no other option, satellite at least provided us with the basics.
Service from this company has always been excellent, patiently solving the very rare problem that cropped up.
If I ever needed satellite again, I would go straight to Broadband Wherever.
5.00
Excellent

Date of publication
02/03/2018
Date of order
02/03/2018
02/03/2018
Great service, I would definitely recommend Broadbandwherever.
5.00
Excellent

Date of publication
16/02/2018
Date of order
14/02/2018
16/02/2018
bbwherever are a class act...highly recommended
5.00
Excellent

Date of publication
04/02/2018
Date of order
04/02/2018
04/02/2018
Service was excellent from the very first contact.
I was advised as to how to see if I fitted the criteria required to receive the £350 voucher towards install from the Dept Digital, Media & Sport through to the install by the engineer Matt, who arrived at the advised time and was very professional.
I would recommend them as superb.
5.00
Excellent

Date of publication
01/02/2018
Date of order
30/01/2018
01/02/2018
This is the first time ThinkIT have used Broadbandwherever and we could not be happier with the service, especially to on-site installation engineer.
5.00
Excellent

Date of publication
28/11/2017
Date of order
28/11/2017
28/11/2017
Have been with BBW for many years. I was the first in the village and have recommended them to many who became customers. Satellite is incredibly stable, can only remember a handful of times when I had any problem. The staff are terrific and VERY helpful, any issues are promptly dealt with in a pleasant and poilite manner, phone calls are answered quickly . Shawn and George Curtis brilliant.
5.00
Excellent

broadbandwherever.net customer reviews

broadbandwherever.net

broadbandwherever.net was certified by Trusted Shops on 21/06/2013.

Contact
Grovelands Avenue Workshops, Winnersh
RG41 5LB Woking
United Kingdom
shawn@broadbandwherever.net
broadbandwherever.net
Owner
Broadband Wherever Ltd
Grovelands Avenue Workshops, Winnersh
RG41 5LB Woking
United Kingdom
Trade register
HAMPSHIRE Company No. 05730401
Authorized representative
Shawn Hunt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with broadbandwherever.net in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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