Certificate for broadbandwherever.net

No. X2F038A59962A4821728D48DB92BCF04D
 

Approved on
21/06/2013
Valid until
20/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for broadbandwherever.net



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 20 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 49 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I dealt with George Curtis on a problem that needed sorting in a hurry. Helpful, knowledgable and a pleasure to deal with. He put my mind at ease and made my life a whole lot easier.
4.67
Excellent

Very helpful service and quick delivery. Recommended.
5.00
Excellent

The engineer Matt was courteous, friendly and listened and acted upon every request we made. He carefully explained every step and also provided information about my new service. It's early days yet so far with testing it with the work I have to do, but getting download 20 mbits and upload 6 mbits which is a huge improvement on 2.5 and 0.35 Thanks.
5.00
Excellent

Excellent service
5.00
Excellent

Yes, I am satisfied with the service.
5.00
Excellent

George and Matt did a great job, really appreciated
5.00
Excellent

We have been a customer for many years and never experienced a problem. An introduction of new equipment at the office massively walloped our internet usage and we had to upgrade; not a bad thing, as it goes. George Curtis was extremely patient, knowledgeable and helpful and we are confident we will have many more uninterrupted years' service. It is now even quicker and cheaper. Well done George.
5.00
Excellent

I was very satisfied with the help I received. The gentleman I spoke to was called George Curtis. He was extremely helpful, friendly and very efficient. One very satisfied customer. Thank you.
5.00
Excellent

Very satisfied with the friendly and professional support given by George.

The only reason for the fair score is the fact the charges are much higher than other broadband providers.
3.67
Good

Ordered on the 7th August, still have no goods and no delivery date. After chasing up we were told by the equipment installer that he was waiting for another order in our area to make it a viable visit. We are remote, that is why we need satellite broadband. it could take a year for them to get another customer in our area, meanwhile they are have our money and we have no Satellite broadband
1.00
Very Poor

My query was handled very efficiently by George Curtis. Everything was carefully explained and the issue was resolved very quickly. Very happy
5.00
Excellent

originally communication was not good, confusion with cancellation. speak with another adviser by email, who was helpful, and my issue was sorted
3.67
Good

yes, whole process was very easy & staff were very helpful
5.00
Excellent

Good support.
4.67
Excellent

4.5 stars.
George in customer service very patient and courteous with client technically challenged.Top marks Service restored(one minor prob in 18mths)
It would be helpful to know however that there is no support at weekends - an announcement on the phone would do
5.00
Excellent

YES i got a quick clear answer, good advice and a solution.

i am not clear if that is just related to the recent incident or service in general - on the more general point the connection is sometimes slow which is why i rated the goods fair. to be fair an extra 5gb is expensive as well
3.67
Good

The initial phone contact was not very clear on some details but the fitting was done very well and the connection works well.
4.00
Good

Very happy with the service and the staff.
5.00
Excellent

Overall, I was very satisfied with the outcome, though the process of getting the new modem activated was quite frustrating. I was impressed by the courteous, professional and effective support provided by BBW's Mr George Curtis, which ultimately got us over the line.

Best, Dave Forbes
4.00
Good

No hassle installation, arrived on time (to th eminute) courteous installer
5.00
Excellent

broadbandwherever.net customer reviews

broadbandwherever.net

broadbandwherever.net was certified by Trusted Shops on 21/06/2013.

Contact
Grovelands Avenue, Winnersh
RG41 5LB Wokingham, Berks
United Kingdom
shawn@broadbandwherever.net
broadbandwherever.net

Owner
Broadband Wherever Ltd
Grovelands Avenue, Winnersh
RG41 5LB Wokingham, Berks
United Kingdom
Trade register
HAMPSHIRE Company No. 05730401
Authorized representative
Shawn Hunt
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with broadbandwherever.net in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.