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Review summary
Customers overwhelmingly praise the fast and prompt delivery of their orders, with many orders arriving earlier than expected. The support team is consistently described as helpful, friendly, knowledgeable, and quick to resolve issues or provide advice. Customers are pleased with the quality and condition of both new and used products, often noting that items are as described or better. Many reviews highlight careful and protective packaging, ensuring items arrive safely and sometimes including thoughtful extras. Fair, competitive, or best-in-class pricing is frequently mentioned as a strong point of the service. Customers also appreciate the knowledgeable staff and the expert advice provided both in-store and remotely, which aids in making informed purchases. Most customers find the website easy to navigate and the online purchasing process straightforward. A few customers note minor technical issues with the website.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCastle Cameras
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Verified
The staff are well informed and genuinely excited about photography and cameras. There’s a wide range of accessories and lots to look at, there prices are very fair. I would highly recommend recommending coming in to the store and buying local rather than buying products online with wonky warranties 👍
Verified
Fast delivery of lens
I ordered a lens, teleconverter and protection filter on Wednesday evening and, despite just opting for the standard delivery option, they were all delivered by Friday lunchtime. They were well packed so no worries about anything getting damaged in transit.
Verified
A PROPER Camera shop who really know their stuff
Thanks to some fantastic guidance and advice over the telephone I was able to get some amazing pictures of the recent eclipse. I didn't even need to visit the store and they sent my purchase via next day delivery for a very reasonable fee.
Verified
Excellent company to deal with
This was my fourth purchase from Castle Cameras and I have been happy with all of them. They are incredibly helpful both in store and on the phone. The website is easy to navigate and purchasing is straightforward. Excellent company to deal with.
Verified
Good website, best price and quick delivery.
One of the UK leaders for all things photo and video.
Several orders all delivered as expected with great service 🙏🏻
Reply from Castle Cameras
Thank you so much for your continued support and kind words! It’s great to hear that you’ve been happy with your orders and our service. We really appreciate your loyalty and look forward to helping you again.
Debra & the Castle Cameras Team
Verified
Good delivery and price after a few issues with payment
After a few issues with payment on their website, everything went smoothly.
Not clear before hand that Amex wasn't accepted.
Item delivered very well packaged and was delivered next day.
Reply from Castle Cameras
Thank you for your review! 😊 We’re glad everything was resolved and that your order arrived safely and quickly. We’ll also take your feedback about Amex on board.
Debra & the Castle Cameras Team
Verified
A great store to purchase from. Very competetively priced and super efficient with delivery. I would not hesitate to recommend to any one looking to purchase photographic gear.
Reply from Castle Cameras
Thank you so much for your fantastic review! 😊 We’re delighted you were happy with our prices and speedy delivery. We really appreciate your recommendation and support!
Debra & the Castle Cameras Team
Verified
Great service, I am new to photography and the man explained absolutely everything :) attached is a photo I have taken with my new z50ii with 180-600mm
Reply from Castle Cameras
What a cracking photo! Thank you for sharing it. Glad we were able to help and you know where to find us anytime you have any questions.
Debra & the Castle Cameras Team
Verified
Excellent second hand lens, original box too. Price was good and all in perfect condition, essentially, it works very well. Nice to support local business. Saw item online and collected next day. Very happy with everything.
Verified
Ordered a Hoya Fusion Antistatic Next Protector filter for my new lens. I was happy with the packaging and the parcel arrived in just two days.
Would buy again from Castle Cameras
Reply from Castle Cameras
Thank you for your lovely review! 😊 We’re delighted you were happy with the delivery, quality and service.
Debra & the Castle Cameras Team
Verified
Good company to buy from
Their customer service was brilliant. There was a glitch with the payment system and I ended up with 2 orders. Inside 30 mins I had a phone call and it was all sorted. The camera bag was exactly as advertised and fits my Sony a6400 beautifully.
Verified
'Real Human Beings ...who know what they're selling'
Picking up the phone and speaking to actual human beings who where also extremely friendly, helpful and knowledgable about what they were selling is almost a thing of the past! Well done Castle Cameras, great stuff, I will now always contact them first.
Verified
Quick delivery
I placed two orders in quick succession, they very helpfully linked the two and both the items were sent out together and received very quickly. I was kept informed throughout. Very impressed and happy with the service.
Verified
Great second hand lens. I was really made up with the overall condition. Received within a day or two and well packaged.
Reply from Castle Cameras
Really pleased you like the lens and thank you for leaving a lovely review.
Debra & the Castle Cameras Team
Verified
Great service !
Phoned up for advice on the saturday and received great advice from the salesman i spoke to . I ordered the binoculars online that day and they were delivered on the following tuesday before midday EXCELLENT service and i will certainly be using Castle Cameras again . And im well pleased with the Zeiss binoculars .
Many thanks .
Verified
Great service. I changed my mind about a product I ordered and there was no problems with a refund. Many thanks
Reply from Castle Cameras
Thank you for leaving a five star review. Hopefully you'll return in the future.
Debra & the Castle Cameras Team
Verified
Good Service
I’d ordered a Slik tripod post. Castle Cameras responded promptly, advising that there was currently no stock, that these were on back order from the suppliers but with no delivery date and offered a refund. I appreciated the honesty and thinking of the customer. I’ll definitely return to Castle Cameras
Verified
Couldn’t ask for better service
It was very easy to find what I wanted on the website. Their customer service kept me updated with my delivery.
Couldn’t ask for better service.
Reply from Castle Cameras
Thank you for your lovely feedback! We’re delighted you found our website easy to use and our communication helpful. We really appreciate your kind words and support!
Debra & the Castle Cameras Team
Verified
I have dealt with Matt at the Salisbury branch. He is a top bloke with great knowledge of cameras and really good advice.
Reply from Castle Cameras
Ah... he is indeed a top bloke! 🙂 Thank you for your feedback and for continuing to use Castle Cameras.
Debra & the Castle Cameras Team
Verified
Excellent customer service. I ordered a pair of binocilars just after 10.30 am and they were delivered the very next morning. The binoculars are a gift so I cannot give a fair review of those but they look nice and I hope they will be apprciated and enjoyed for years to come. Thank you.
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Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441202526606
- www.castlecameras.co.uk
- racheal@castlecameras.co.uk
- Bournemouth, GBR
About
New and secondhand camera equipment, including DSLRs, Mirrorless, lenses, bags and tripods. Buy Canon, Nikon, Sony, Fujifilm, Panasonic and accessories at Castle Cameras.