Erzgebirge-PalaceReviews:
484 reviews in the last 12 months7,413 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
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My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
18 Dec 2023
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Nuss kracker
Guten Tag, ich möchte mich sehr bedanken für meinen Nuss kracker. Das handwerkliche können ist super. Der versant zu mir war sehr schnell und habe den Nuss kracker schon unter dem Baum stehen. VIELEN VIELEN DANK 🙏
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29 Dec 2023
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All around fantastic experience every time
Products are of a universally high quality, they're always packed exceptionally well, and it's incredible how quickly items get to me even during peak holiday shipping time product photos are also very well done.
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21 Dec 2023
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The pyramid is indescribably cute. It has amazing detail. The packaging was very well designed to prevent damage. The package arrived at its destination in the middle of the United States in less than a week.
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6 Dec 2023
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Stellar Company
Stellar company with great products, fast delivery/careful packaging and most importantly, top customer service. They assisted me with a mistaken order (my fault). I will definitely do business with them again.
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19 Dec 2023
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My sister loves her new Herrnhuter!
My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
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14 Oct 2023
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Great customer service!
The carving we ordered arrived with the tip of a tree broken off. They sent a new one and it arrived within 3 or 4 days. We were very impressed by their service and their attitude of pleasing their customer.
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27 Oct 2023
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Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item.
I would like to see more traditional products.
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13 Nov 2023
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Packaging was good. I opened it to make sure all parts were there and everything looked great. Superior shipping time. I received it quicker than I expected.
I will buy from this company in the future.
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17 Oct 2023
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We love the detail care and quality that goes in to your products. Would purchase the more expensive ones if we could afford them. They are all beautiful. I purchased this as a gift for my daughter.
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29 Nov 2023
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This is beautiful
This is exactly what I expected - a high quality, beautiful depiction of the nativity. This arrived very quickly (3 days) and was packaged with care! Thank you for the excellent customer service.
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26 Nov 2023
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Christmas Pyramid A+++
Ordered a Christmas Pyramid and it is just like pictured. The craftsmanship is beautiful. Plus shipping was surprisingly fast to the USA. Will definitely order more decorations from this shop.
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13 Nov 2023
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Beautiful, quick shipping
The product is beautiful and was easy to assemble. The only thing I missed was having instructions in English. But I figured it out!
Shipping was extremely quick and everything arrived intact.
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6 Dec 2023
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Good communication, Quality music box.
Good communication, Excellent quality / workmanship of figurines and music box, nice tone and song, fast shipper. I don't know anything you could do better - maybe have a store in the US ?
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16 Oct 2023
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I love the nut cracker!
I love the nut cracker and my son will love it as well. I just wish there was some paperwork or a certificate of origin of authenticity that accompanied the item. Beautiful workmanship.
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2 Jan 2024
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The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
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30 Jun 2023
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The smoker is even more beautiful when you see it than it portrays in the pictures. The dimensions given were perfect. The shipping is so very quick. I am very pleased with my order.
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24 Aug 2023
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Love Erzgebirge Palace. Always excellent craftsmanship of all the products we have purchased. The website is easy to use and they are prompt at getting the order out for delivery.
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OF
Orflaith F.
Wicklow
18 Nov 2023
Verified review
Love my new Nutcrackers! Excellent quality and love that their mouths really open and shut! I can see a few more of them added to my Christmas collection over the next few years.
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19 Dec 2023
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Great delivery time. Nicely packaged and arrived safely. Value is more of a three star. Seems a bit plain versus the expectations from the pictures on the website.
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EZ
Ernst Z.
HIS
6 Nov 2023
Verified review
The lumix classic mini LED lights works perfectable and I think they are the best on the marketing. Perfectly packed and and arrived faster than expected to Norway.
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