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playwell.co.uk
Reviews:

619 reviews in the last 12 months3,384 total reviews  

4.77
Excellent
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Most relevant positive review

29 Nov 2023
 Verified review
I have used Playwell off and on for more years than I want to admit to. They have always been my go too for anything martial arts related. From just the quality of clothes to personal protection equipment and weapons. I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use. Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required. Keep it up.

Most relevant negative review

4 Apr 2024
 Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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Reviews for playwell.co.uk

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27 Sept 2024
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26 Sept 2024
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1 Oct 2024
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Out of Stock, not Sorry...

I ordered items advertised on the website. I was sent emails to confirm the order and to say the items had been dispatched including a consignment number with DHL. I expected delivery in 2-3 days. I didn't receive the items. I went to the DHL website to find the parcel using the consignment number and it said they hadn't been able to collect it from the seller. I messaged Playwell and they said they were due to phone me to say the items were out of stock and did I want to wait 70 days or have a refund?! I might have given two stars but they didn't even apologise. I won't be using them again...
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22 Aug 2024
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I was interested in an item so rang first to ensure it was in stock and confirm some details. The contact was helpful and I said I’d order the item as soon as the call finished which I did, that same day I had email confirmation of the order and despatch. The item arrived in good condition and was as expected. Very quick turnaround from order to arrived.
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29 Aug 2024
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Both wooden swords are made with love and care. My issue was with the delivery driver. As I was warned I would have to sign hand show identification and they handed me the delivery with no request for signing or identification. And if I may make a suggestion, the wooden katana and scabbard should be sold with a string or belt of some description
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26 Aug 2024
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Playwell sell excellent quality products at really affordable prices. I keep going back to them because I don't have a lot to spend, but Playwell's prices are so affordable for me and the products are the exact quality as other expensive retailers. It's really a no brainer for me to carry on shopping with them.
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14 Sept 2024
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Fabulous …

Very helpful and sent me shin guards for taekwando and went the extra mile to help us when the ones we ordered were out of stock and sent us a different make. Will definitely order from here again a great company and great product. Thank you
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7 Sept 2024
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Great kit, great customer service

Have bought kit for my club from Playwell a few times and have always been very happy with the level of service and the quality of the kit. This has made Playwell my go to for any kit requirements.
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4 Sept 2024
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Fantastic product and service my the only reason a do not give 5 stars is the price of postage if they could get delivery costs down I would never bother look else where
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